Business Management Unit 4 AOS1

Question 1

This KPI compares productivity during one period with the productivity of another period.

Accepted Answer

Rate of productivity growth

Question 2

Which of the following are NOT driving forces?

Accepted Answer

Financial considerations

Question 3

These KPIs measure staff morale.

Accepted Answer

Level of staff turnover, Rate of staff absenteeism

Question 4

This KPI measures the financial performance of a business.

Accepted Answer

Net profit figures

Question 5

Effectiveness is...

Accepted Answer

How well a business achieves its objectives.

Question 6

This KPI best measures the popularity of a business compared to competitors.

Accepted Answer

Percentage market share

Question 7

Which of the following does NOT relate to &#x27;the concept of change&#x27;?

Accepted Answer

Benchmark

Question 8

This theory helps a business owner understand how to develop a competitive advantage.

Accepted Answer

Porter's Generic Strategies

Question 9

If restraining forces are stronger than driving forces, the manager should...

Accepted Answer

No implement the change yet

Question 10

Which of the following can be BOTH driving and restraining forces?

Accepted Answer

Employees, Legislation, Managers

Question 11

Efficiency is...

Accepted Answer

How well a business uses its resources.

Question 12

This theory is used to assess whether a proposed change will be successful.

Accepted Answer

Lewin's force field analysis

Question 13

Which approach most likely involves offering a low price to customers?

Accepted Answer

Lower cost

Question 14

The number of times that customers express their dissatisfaction.

Accepted Answer

Customer complaints

Question 15

Business owners interested in understanding how safe their workplace is could measure...

Accepted Answer

No. of workplace accidents

Question 16

Which of the following are 'driving forces'?

Accepted Answer

Technology, Legislation, Employees, Competitors

Questions 16