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BC Trivia Night Flashcards | StudBud
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BC Trivia Night
BC Trivia Night
28 terms
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StudBud Administration
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25 plays
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Flashcards
28 cards
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Practice quiz
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Host live
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Questions
28
Answers
1
We may reinstate PC more than once as long as it was earned from a different order and it's within 30 days of expiration
False
True
2
Are we allowed to replace DNR/Wrong address or stuck package/wrong address free of charge? If not, what do we offer?
No, 1st incident: 20% discount/free shipping. 2nd incident: cannot assist.
Yes, 2nd incident: 20% discount/free shipping.
Whatever the customer wants.
No, 1st incident: 20% discount/free shipping. 2nd incident: free shipping.
3
We can assist with the Concealer Known Issue regardless of the timeframe of the order.
True
False
4
What are the 2 products in the BOB welcome gift?
Counter+ All Bright C Serum & $5 Starbucks gift card
A Papa John's Pizza
Counter+ Overnight Resurfacing Peel & Counter+ Charcoal Facial Mask
Counter+ Overnight Resurfacing Peel & Counter+ Charcoal Facial Mask (mini)
5
We should be checking our Updates' tab in Teams on a daily basis and throughout the day.
True
False
6
Clients/Members can make changes to their auto-replenishment order up to 24 hours before the order is set to renew.
False
True
7
What are 3 of our best selling products?
CT Tetrapeptide Supreme Cream | CT Hydrating Essence | Lip Conditioner Set
CT Cleansing Oil | Counter+ Overnight Resurfacing Peel | FIF
Counter+ All Bright C Serum | CT Tetrapeptide Supreme Cream | FIF
8
We may flip a pop-up as long as the pop-up window is still open, regardless of the month we are in.
False
True
9
We send reinstatement requests to Elizabeth.
False
True
10
A pending Band of Beauty Membership order can be cancelled by the customer.
False
True
11
You may cancel Ship to Pop-Up orders as long as the pop-up is still open.
False
True
12
What is the Zendesk feature "Knowledge Capture" for?
To find a ticket.
To look up helpdesk/countercomm articles and link them in our messages.
To search a customer's email address.
13
A Pop-Up has $1200 in Qualifying Sales and 1 unique ordering guest, what rewards can be redeemed?
2-Free & 3-50% off products.
None.
5-Free & 5-50% off products
4-Free & 4-50% off products.
14
How much is the Personal Website Fee?
$29
$21
$50
15
If a pop-up start date is 1/1/2022, what is the latest date that a client/consultant can attach an order to it?(10 days)
1/11/2022
1/10/2022
1/30/2022
Any date.
16
Do we refund shipping for Canadian returns?
No.
Yes, only if the entire order is returned.
Yes, we would refund shipping costs no matter what was returned.
17
A member just renewed their membership within their last order, the subtotal was $104. Standard Ground isn't free.
True
False
18
If a Concealer's wand broke within the FIF from a US order, how much PC would we add to the account?
$25
$31
$27
19
How long do we have to wait to replace a DNR?
We can assist immediately.
2 business days.
48 hours.
24 hours
20
You may portal a FIF if a Consultant forgot to purchase it within enrollment as long as they contact us within 30 days.
True
False
21
Product component issue within 6 months, however, it is not in our known issues list. Can we assist?
No.
Yes, as long as we gather the necessary information first.
22
We should always be acknowledging our Consultants and Members.
False
True
23
Can business aids or last chance items be returned?
True
False
24
We may portal the Renewal Mystery Gift as long as the renewal is purchased within 7 days from their expiration date.
False
True
25
We may entirely change the email address in a client's account if a Consultant makes the request.
True
False
26
When can we change a consultant's mentor by ourselves?
When the mentor is BCHQ regardless of the timeframe of enrollment.
When the request is made within 60 days of enrollment.
When the request is made within 30 days of enrollment regardless of mentor.
27
How much is the consultant enrollment fee if the requestor is already a BOB member?
A lot
$50
$29
$21
28
We can't update the attribution on a Consultant's enrollment order.
False
True
