IHM Captstom

Indicate which of the following appears to represent a true conflict of interest:

Concerning the appraisal of employee performance, it should fall upon human resources to

The most acceptable forms of criticism:

The best way to introduce any change is to say what to do in simple, clear, unmistakable terms.

Motivation can best be described as the initiative/drive cause

Whether the no-decision option is exercised by choice, through procrastination, or by ________,

Always be patient, fair, and consistent with employees, but retain sufficient

You can legitimately be concerned with an employee’s private life, can harm job performance

Document related 2 problems of conduct R used 2 reasonably establish somthing did/did not occur

While most employees are generally upset by changes to the organization’s structure,

In addressing problems of employee work performance:

The maintenance of a dedicated &motivated workforce begins w/the ethics&character of leaders.

Various forms of organizational restructuring have served to better control resistance

When it appears that an employees inappropriate behavior might be related to a personal problem

_________ is a practice that some follow to provide a higher rate of reimbursement

Patient---addresses the right of a individual to designate the extent inwhich they will be care

The primary piece of legislation causing the expansion of HR workload was the(ADEA).

__ have led and continue to lead to staff reductions as organizations or services are combined.

Frederick Herzberg advanced theory of motivation that specifically addresses the individual’s

One reason why its important to involve employees in determining the direction of a change

Have seen a visible increase# of applicants,employees unable 2 take responsibility 4 their own

An organizational commitment to integrity is often expressed in the form of:

The tendency toward organizational flattening has decreased the importance of HR to supervisor

In making a decision you need to gather enough information to give you assurance no risk

The first step in preparing for a meeting is to identify and invite the necessary participants.

A significant shortcoming found w/in health care is the absence of published ethical standards

Extreme flexibility is always harmful to one’s continued usefulness to the organization.

?? concern a potential conflict of interest must be addressed by risk management/administration

The times we live in now suggest that our security lies largely in flexibility & adaptability.

In relating to the troubled employee it is usually best to:

is similar to progressive discipline in that it works toward the same objectives.

The functions normally performed by the human resources department do not include:

Because money can be ___________ it is frequently considered by many to be a primary motivator.

Self-appraisal is not especially useful because employees rate themselves unrealistically high.

As a result of a merger of the departments of two org, an individual surviving supervisor role

greatest disadvantage of videoconferencing for the majority of sup is the face-to-face scrutiny

Every added word in a written communication presents one more unwanted opportunity for _______.

Own to the differ between,among ppl its reasonable 2 conclude that there no single “right way”

Safety needs as identified by Maslow include the need to feel reasonably free from harm

The written word as means of communication often hampered by the absence of immediate feedback

The most effective rules, regulations, and policies should:

To address medical ethics issues that isn't covered by policy, larger healthcare org have _____

___________ administration is a natural extension of the HR wage and salary admin activities.

a risk an employee complaint taken outside the org, If not documented, never happened.

Many of the tasks that have fallen to HR are owing to the steady proliferation of laws

The employees who supply and support patient care require regular maintenance

Each job exists in two fashions: how employee does it, how the written procedure describes it.

Tendency toward organizational ____________ has increased the value of HR to the supervisor.

The audience you intend for any given piece of writing should be:

Every meeting that is held should start at precisely the pre-announced starting time.

economic security isn't a concern, ---is seen as the means of securing additional advantages

Meetings sometimes represent the best available technique for arriving at joint conclusions

If there is presently such thing as employment security its most likely found in the individual

Medical and technical professionals are among the worst offenders when it comes to

Electronic mail has generally reduced the use of telephone and voice mail

“HR” as a name is used to designate a “personnel” department that does not include recruitment.

Employees who also hold public office do so primarily as representatives of the organization.

establish a record of whatever an employee may have done incorrectly during the previous period

ethical &moral issues involved in the ____________of services have long been with the industry.

Personalities & politics don't constitute legitimate constraints on the decision-making process

The “love needs” as identified by Maslow include:

Before tackling any problem require a decision, its necessary 2 consider if your dealing w/the

important step in the prep of sup as evaluators is training in judging employee personality

Money have one desirable characteristic that the true motivating factors do not possess:

The first step in preparing to write a letter is to get a clear image of your intended audience

The best cure for a great many of the problems experienced with a troublesome employee is:

Concerning ethics and ethical conduct, it is the individual supervisor’s responsibility to:

Behavioral contract, in some respects nonpunitive discipline, is appropriate 4 professional

Categorizing an employee tends to lead to the assumption that the person-"narrows"

Substandard performance production of unsatisfactory result that prevent an employee attain job

it is essential to always emphasize performance or production rather than personality traits.

It is likely that _____is today’s most frequently used replacement for hard-copy letters/memos

The standards of conduct of most individuals must be inferred from their behavior

Generally its the potential consequences that govern the effort going into making decision.

Whn the prospect of a meeting looms, alternate the means of what the meeting would accomplish

In decision-making, __________ are those limiting conditions that rule out certain alternatives

address employee motivation its essential 2 properly differentiate between employee need & want

objective 2 appraisal of longtime employee alway do satisfactory work promotion is non-existent

Each unneeded word present a opportunity 4 leading the reader N direction of misunderstanding

The same factor—for example, money—can be both an absolute constraint & a practical constraint

The _________ a sentence, the more opportunities there are for misunderstanding.

Herzberg theory environmental factors hav a significant effect on employees’ motivation to work

Counseling apply at the presence of problem coaching is continue process apply be4 prob occur.

1 significant dimension of employee resistance to change resides in employees’ attitude toward

Before tackling any problem requiring a decision, it is necessary to first:

In making a highly subjective decision such as many personnel-related decisions:

Whether written or unwritten, every org has a system or code of morals based

# of wrongful termination lawsuits are outgrowth of inadequate performance appraisal procedures

Basic purpose of a information meeting is to involve the group in determining course of action.

Its improper to use contractions or first-person references in serious business correspondence.

As a line mngt department, HR is prepared to offer a variety of employee-related services

Change is often resisted because we do not have sufficient grasp of the principles

The best way to ensure getting your message across in written form is to state it several times

Supervisor’s legitimate concern only when one’s conduct negatively affects work performance

At all times strive to keep the severity of disciplinary action consistent with the

A legally defensible performance appraisal system should address appraisal criteria arising

It is necessary for every decision-maker to always be seeking a state of perfect information.

McGregor’s Theory X maintains that under humane and enlightened management

UR objective in selecting people to attend a meeting, possible coverage of the problem without

personnel decision be reversed for the good of the org, the overruling is done higher ----mngt.

In recent years healthcare workers’ perceptions of job security have been eroded by:

The problem employee is invariably a poor performer.

Allow a employee who would otherwise be discharg to “resign” is preferred means of termination

Coaching is supervisory process ordinarily utilize between formal step of disciplinary process

Employee morale,individual motivate 2 perform R key factors N a department rate of __________.

True 2-way communication in a meeting, requires more ______ than one-way communication.

Good wages & benefits & job security have been the foremost motivators inspiring ppl work

Supervisor whos employee prob occur constant maybe overlook his/her essential role in-employees

--- provide employees who are troubled by problems w/individualized, confidential assistance.

You should not use first-person terms such as “I,” “me,” and “mine” when:

At the very end of a scheduled problem-solving meeting:

In areas of life a change wrought by technological advancement been more evident than medicine

Supervisors are often reluctant to criticize employees because

In exercising control of a meeting which you are leading:

A common problem in appraisal systems is many supervisors to be liberal in their evaluations.

In writing any letter, you should always:

In making today’s decisions and looking ahead to make decisions in the future, the manager

One clear advantage of email is, its use does not require attention to the rules of grammar.

The typical staff meeting may be an information meeting, a discussion meeting, or both.

A ______________ meeting may be appropriate when a conclusion, solution, or decision is evident

The various forms of organizational restructuring usually result in __managers in the structure

factors hav a bear on a persons relationship two groups: motivating forces quality supervision.

__ staff function, it is required that HR always support the positions of the line departments.

--- factors as full appreciation of work done will be considerable importance to many workers

Meetings are often a worthy and effective substitute for individual decision-

It is becoming common to encounter supervisors who are shared among separate facilities

The DHHS identifies area of healthcare that are susceptible to fraud,abuse as well as ________.

One distinct “advantage” that some users seem to gain from the use of electronic mail is

Fortunately, the pace of change in total technology has slowed somewhat in recent years.

Employee charg w/severe infraction shouldnt b fire immediate but indefinite suspension pending

Environmental factors are found to exist in all aspects of the employee’s relationship to work

Its illegal 4 a physician who part ownership in an outside clinical service to refer a patient

As well as disseminating ethical standards of conduct to employees, it should also distribute

With the advent of email, writing has greatly diminished in importance as a management skill.

In delegating certain decision-making powers to some of the employees, the sup should:.

Mngt call for increased employee participation have resulted in fewer middle managers overall.

In utilizing the services of the human resource department the first-line supervisor should:

When a change with which you strongly disagree comes to you from higher management, you should

As concerns the published starting time for a regularly scheduled staff meeting:

Essentially the majority of working people resist change primarily because:

1 important goal of written communication, to make whatever you write understandable to anyone

An organization’s employee assistant program (EAP)

Careers today, whether in health care or elsewhere, are not especially _________.

When you encounter a unique situation, you first need to write a new procedure.

The best decisions are always made under a certain amount of pressure.

Ppl who consistently do good work, know they do good work require less atten at appraisal time

Decision-making pressure is often felt as a limitation of the time available

the phrase best describes what determines the amount of input needed in a decision situation is

Invariably the weakest & ordinarily the most neglected part of the decision-making process is?

Successful sup assumes frequently necessary to place concern of the employees above the clients

The supervisor, employees are generally more alike then diff, are motivated by the same forces

At the start of a meeting always advise those attending why they are there,

One can _______ many memos in the time it takes to solve a couple of knotty problems

To a degree, absenteeism is governed by employee ___________.

The supervisor cannot “motivate” others as such, but can only establish the __________

High-profile ethical problems involving highly-placed individuals effect ethical behavior

The principal purpose of disciplinary action is best described as correction of behavior.

on end of harsh criticism, while hear it U should evaluate it, mental formulate ur response

Most of the important elements of decision making are present every decision-making situation

an employment action is challenged the """ relate 2 it N anyway is brought to the foreground.

In addressing change over the long term, the individual supervisor must appreciate that:

In dealing w/the dead-end employee, that employee go no further in the org, supervisor should:

W/out HR to see to the maintenance of the workforce its the overall suitability steadily erode.

The more time that passes between a decision the more change in circumstances surrounding

Applying labels to designate employee “types” most supervisors are unqualified to make..

The still-emerging mode of operation for the health care supervisor involves more overall

Some supervisors believe that the two strongest “needs” experienced by employees are usually:

______ laws have forever altered the ways in which many org &human resource depart do business.

Overall individual supervisors are being relieved of the need to make decisions

The basic purpose of any information meeting is to:

The sup has a significant responsibility N maintaining current job descriptions for the depart

Whatever efforts one applies in trying to be a good supervisor will be recognized all employees

human resources should report no lower than the level that has authority over org __ functions.

If you are sending another document its best to start with “Enclosed please find….”

Direct, forceful approaches are required to alter a problem employee’s behavior.

No one should leave your meeting without full understanding of the decisions made,

A supervisor’s leadership style and expectations of employee performance“problem employee’s”

Nonpunitive discipline is used because none of its steps include anything as punishment.

In a decision situation of considerable importance you will never truly have enough __________.

The most serious drawback of written communication is:

The true cost of most unnecessary or questionable meetings must be reckoned in terms of lost

The ___________meeting form is sometimes used to solve problems, sell ideas, and explore issues

The most effective human resource departments are those that:

Aroused motivation can be stimulated or provided by:

It is to be expected of a discussion meeting that agreement usually:

The most effective control of absenteeism consists largely of:

Issues involving medical ethics are ordinarily addressed by:

various________ available to you as a supervisor to discourage absenteeism& abuse of sick time.

Indicate which of the following can be described as a breach of ethical standards: .

Its managers of the org, not employees, who are responsible 4 understand/comply w/all laws/regs