How can KM contribute to organizational resilience?

By enabling rapid adaptation to changing circumstances

What is the main goal of using ICT effectively?

To improve communication and processes

E- governance is a broader term than e – government and includes?

The use of IT to transform government processes and citizen engagement

Cloud computing refers to?

Storing and accessing data and programs over the internet

Which of the following best describes a knowledge transfer?

Moving knowledge form one person or group to another

Which of the following best defines an explicit knowledge?

Codified and easily communicated

E government primarily focuses on?

Citizens interacting with the government through digital channels

What does “information overload” mean in the age of ICT?

Having so much information it’s hard to manage

KM initiatives should be aligned with?

organizational goals and objectives

Why is it important to be “digitally literate”?

B. So you can safely and effectively use digital tools

Which of these BEST describes what ICT is about?

Tools and methods for handling information

When we talk about “access” in ICT, what does it mean?

Being able to use technology and the internet

Which of the following BEST describes hardware?

The physical parts of a computer you can touch

Which of the following best defines a tacit knowledge?

Implicit and gained through experience

KM can contribute to better public service delivery by?

Facilitating knowledge sharing among government agencies

The SECI model best describe as?

The process of knowledge creation and conversion

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KM and ICT in PA

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Questions 20

Answers

1
How can KM contribute to organizational resilience?
By improving employee satisfaction
By preserving institutional knowledge
By enabling rapid adaptation to changing circumstances
By facilitating knowledge transfer during staff transitions
2
What is the main goal of using ICT effectively?
To improve communication and processes
To replace all human interaction
To spend more money on technology
To make things more complicated
3
E- governance is a broader term than e – government and includes?
Exclusively internal government operations
The use of IT to transform government processes and citizen engagement
Just the technical infrastructure of government websites
Only the use if email for government communication
4
Cloud computing refers to?
Building physical computer networks
Storing and accessing data and programs over the internet
Using very powerful local computers
Developing new software applications
5
An effective KM in public administration best lead to a?
more efficient use of public resources
Enhanced policy outcomes
Increased employee engagement
Improved citizen satisfaction
6
Which of the following best describes a knowledge transfer?
Deleting outdated knowledge
Storing knowledge in a database
Moving knowledge form one person or group to another
Creating new knowledge
7
Which of the following best defines an explicit knowledge?
Codified and easily communicated
Based on intuition
Difficult to articulate and share
Personal and subjective
8
E government primarily focuses on?
Citizens interacting with the government through digital channels
Businesses selling products online
Storing data on remote servers
Developing new computer hardware
9
What does “information overload” mean in the age of ICT?
Having so much information it’s hard to manage
Not having any access to the internet
Having too little information to make decisions
Only getting information from one source
10
KM initiatives should be aligned with?
Employee preferences
organizational goals and objectives
The latest technology trends
Competitor activities
11
Which of the following best defines knowledge?
Information that has been interpreted and given meaning
Raw, unprocessed facts
A collection of data points
A database of records
12
Why is it important to be “digitally literate”?
A. So you can fix computers when they break
D. So you can see technology products
B. So you can safely and effectively use digital tools
C. So you can become a computer programmer
13
Which of these BEST describes what ICT is about?
Just computers and the internet
Only mobile phones and apps
Tools and methods for handling information
Software only
14
Which of these is an example of software?
Monitor
Hard drive
Keyboard
Web browser
15
When we talk about “access” in ICT, what does it mean?
Knowing how to program computers
Having the newest gadgets
Owning a television
Being able to use technology and the internet
16
Which of the following BEST describes hardware?
The instructions that make a computer run
The information that a computer uses and stores
The physical parts of a computer you can touch
The programs that tell a computer what to do
17
Which of the following best defines a tacit knowledge?
Explicit and easily documented
Stored in databases
Implicit and gained through experience
Found in textbooks
18
KM can contribute to better public service delivery by?
Improving communication with citizens
Standardizing procedures and processes
Facilitating knowledge sharing among government agencies
Improving employee morale
19
The SECI model best describe as?
The process of knowledge creation and conversion
Different types of organizational structures
The steps in strategic planning
the stages of policy development
20
Which of the following is NOT a direct benefit of KM in public administration?
Enhanced citizen engagement
Increased efficiency and effectiveness
Reduced employee turnover
Improved decision – making

KM and ICT in PA Flashcards | StudBud