Retail Industry Fundamentals Exam Practice

What does POS stand for in retail?

Preventing injury and illness to customers and employees is called

Customers of a popular shoe store can purchase items in-store and on-line or via their mobile app.

What best describes the behavior of a great team member?

Recommending additional items that compliment a customer’s purchase (sox with shoes), is called:

In electronic loss prevention, RFID means

In retail, COGS refers to

In the problem solving process, which step comes before "Take Action"?

A person or company that sells goods and/or services to a customer is called a

What item is a retail service?

Questions you ask a customer NOT answered by "yes" or "no".

You take the a.m. train, get to work 15 minutes shift begins. Today train broke down, 1 hour to fix it. Define problem.

After purchasing a new car, a customer is satisfied with the service received from the sales person. Which phase?

What does the “T” in SMART Goal Setting stand for?

What contributes to a negative brand?

The process of selling goods and services to a customer to earn a profit is called:

Responsible for the production and manufacturing of finished products

Which of the following key performance indicators can be used to measure whether each store is meeting its sales goals?

You must sell a lot of items today

You have key info about a company’s products/services,using it to help customers

In the retail product cycle, what step comes after distribution of products?

The customer needs a new TV so the guests can watch the Super Bowl. Which phase of the customer life cycle?

A customer makes a purchase, their transaction total i s $23.47. The customer pays with $40.00 in cash. Make change.

What information should you expect to enter on a job application?

(Customer service loyalty life cycle) Customer has a want/need & considers purchasing options. What step comes next?

Which of the following key performance indicators measures whether all company employees are reaching their sales goal

When you do your best, deliver quality work, and arrive on time to work, you demonstrate a professional image with

When planning for inventory, a company’s goal is to have

In the problem solving process, which step comes after "Come up with Solution"?

Retailers use technology in stores and online to:

When lifting, you should use what part of your body to do most of the lifting?

The selling of goods and/or services to a customer are called

1. Buys large quantities of product from manufacturers and sells them to retailers.

What’s considered a retail service?

What does the “M” in SMART Goal Setting stand for?

A retail business, owned by shareholders and having centralized decision making for multiple store locations?

The repetitive cycle that occurs with retailers in regards to product assortment is called:

What can decrease customer satisfaction?

Which of the following skills are the most helpful for a salesperson?

Which of the following does not cause inventory shrinkage?

The number of units in each transaction is called:

The physical goods (that can be touched) that can be bought and sold:

People who purchase goods or services from a business are called:

In the problem solving process, which step comes after "Define the Problem"?

A customer’s television breaks & can’t be fixed, the customer goes online for tv's sold at retailers nearby.

Area in a retail store usually collects/stores/processes data info used in the checkout/inventory/data collection

Companies measure whether they’re reaching sales goals using KPIs also called

Offering a customer an extended warranty on a television they just bought is an example of which selling technique?

Which of the following is most likely to be a role in a retail career?

Who is responsible for making sure the safety exits aren’t blocked and are free to be used in an emergency?

Physical audit of store’s inventory. Total inventory was $100,000. Books say $110,000 in inventory. What’s the variation