OES Challenge

At Starbucks we identify 2 kinds of opportunity which are Standard Gap & Opportunity Gap

SSV's set the tone for the team & ensure they are making every customer feel special & execute leadership activities.

Helps those learning the shift understand how to keep the store safe, welcoming & meeting needs . ACT stands for:

Responsible in creating environment that enables team to work together & consistently ensure operational excellence

BOB is used to create a holistic plan to take advantage of business opportunity. Also known as opportunity gap

Is posted to SharedPoint 5 weeks prior to the launch. It helps SM prepare the store for the next period

From Optimizing the performance to leveraging individuals' strenghts & putting them in the right place is called

The 3 developmental shifts of the barista are Learning, Owning & Advising

Driving Performance through OES is INTERACTION + ASSESSMENT = PERFORMANCE

When analyzing food business, its important to review reports specifically Daily Food Sales Report, Mark-out Report & __

A visual merchandising schematic to support the promotional set-up

Which one is not a part of the discovery questions?

A newly promoted SSV is expected to perform all 5 Work Dimension

The 4 Key Attributes of Operations Excellence System?

Planning their time in a highly regimented way to creating intentional space that allows them to elevate experiences

It creates Sbux Exp for customers thru out the store by keeping the store organized,clean & fully stocked w/ supplies.

It helps those leading the shift understand how to keep the store safe, welcoming and meeting customers & partners need.

The 3 developmental shifts of the barista are Taking Initiative, Guiding Others & Demonstrating Responsibility

What are the 4 main components of the Operational Excellence System?

Ordering,Inv Changes,Food Sales Target,Sampling should be communicated to all partners are integrated on this tool

OS for POS 1 should listen attentively to ensure order accuracy & perform the _ _ _ steps from the order routine.

SOA is the tool used each period by SM's to identify gaps & document legal & regulatory compliance

From owning assigned responsibilities to identifying ways to enhance the Sbx Experience is called Guiding to others

Sbux Experience is the compelling desire to live in the service of those around you through awareness, empathy & action

What is the role of a Store Manager in creating Starbucks Experience?

Business Analysis & Problem Solving is part of SMs work dimension under Leadership Activity

In BOB, we identify the standard gap that will impact the Starbucks Experience

Deployment mindset & goal is to get the bev to our customers in the QUICKEST possible time thru team work while ensuring

Inspiring Commitment focuses primarily on closing standards gaps to creating sense of urgency for seizing opportunities

SMs develop leaders who consistently inspire teams to create the Starbucks Experience across a diverse portfolio

LATTE MODEL is a guide for connecting with our customers when we haven't met their needs.

According to Howard Behar "We're not in the coffee business serving people,we're in the coffee business serving coffee"

PPV Discussion Guide is the tool that supports the planning conversations between the SMs & DMs during period planning

This is the consistent way to prepare, lead and transition your shift so that teamwork can thrive.

This tool is used to capture your plan for growth, the things you're focused on and the help you need

To inspire and nurture the human spirit- one cup, one person and one neighborhood at a time.

Demonstrating Ownership shifts from short-term decision making to considering broader perspective

This is the consistent way of working safely and efficiently to produce high quality products and create Sbux Experience

A DM developmental shift that influenced direct team to facilitate collaboration amongs peers & support partners

This work dimension of a Store Manager equips partners with the right knowledge and skills to achieve execellence

It helps Shift Leaders experience the store from the customer's perspective

After careful assessment, a District Manager can endorse key talent SSV in a 10-month Transitional Role

SM Planning Guide establishes Bus. Rhythm,Defining Periods &Meeting Cadence that enables effective flow of info all year

This is used by partners at all levels to identify what success looks like within a specific period

___ are expectations related to how we work together & the impact each of us can have by heping others succeed

Barista Guide is used to share progress, generate excitement & support conversations related to priorities next period

What are the 3 things included in the PPV agenda

This conversations are an opportunity to celebrate progress, set goals & plan development to help grow in current role

Which of the following is NOT part of the Developmental shifts of a Shift Supervisor:

Shift Pattern is the consistent way of working effectively to produce high-quality products & create Sbux Experience

Delivering our very best in all we do, holding ourselves accountable __ __

Intended to support the development of a partner who is advising in current role & aspires to grow to the next role

With our coffee and our customers at our core, we live these values. At Starbucks, we follow these __ Values

It is the consistent way to prepare, craft and connect to bring the Starbucks Experience to life on each shift.

Creating the Sbux Experience is when management work together to make every customer feel special