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4361 - Final exam: Ch 9 Managing demand and supply Flashcards | StudBud

Explore/4361 - Final exam: Ch 9 Managing demand and supply

4361 - Final exam: Ch 9 Managing demand and supply

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Questions 5

Answers

1
Which of the following is NOT one of the situations that fixed-capacity firms may face?
Excess capacity.
Idea demand exceeds the capacity
Demand exceeds the optimum capacity
Demand and supply are well-balanced
2
Which one of the following is NOT one of the ways to change the level of service capacity to match demand?
Cross-train employee
Increase price
Invite customers to use service robots
Rent facility
3
Which one of the following is NOT one of the ways to manage customer demand to match the service capacity?
Increasing prices during peak hours
Using queuing system
Adopting reservation system
Make use of flexible spaces
4
Why do some restaurants offer lunch specials?
They want to do good things for society.
They want to attract a stream of steady customers.
They want to increase customer satisfaction.
They want to reward their loyal customers.
5
Which of the following is NOT one of the determinants of the service capacity?
Physical equipment used to process people, possessions, or information
Physical facilities designed to contain customers
Labor
Seasonality