Medical Front Office (MAB155)

Computer monitors in a medical office can be defined as follows:

Which of the following items of information would not be required in an Exposure Control Plan?

A person employes __ when he/she thinks imaginatively and thinks logically.

__, any response to a communication is important since you must determine if they understand.

The guidelines fro housekeeping procedures from OSHA recommend all but the following approach?

The appointment book is a(n) _ document that records the physician's time spent with patients.

__ allow(s) for every public facility to be easily accessible to the handicapped.

How is an error within an EMR corrected?

__ is feeling sorry for the patient.

A good __ can reduce the number of questions from a patient who fail to follow instructions.

To prevent poor blood circulation, it is advisable to take short 1 to 2 minute breaks every __.

When you have a difficult patient, the best approach is to be __ while remaining in control.

Which of the following should a medical assistant always do?

All of the following are the basic units of the communication process EXCEPT:

All of the following are duties of a medical receptionist EXCEPT:

Letters sent out by a MA are a direct __ on the DR. & the medical office as a whole.

The records of patients schedule for Tuesday should be pulled & collated on __.

A __ contains physician documentation for each patient visit, as well as ancillary information.

What is the most common complaint heard from patients?

Backups in a medical office setting are normally performed ___.

Medical assistants will likely encounter the greatest number of emergency situations while __.

_ involves paying attention to the speaker, concentrating on the message & responding.

To be absolutely safe, all medical records should be retained ___.

__ applies scientific information & data regarding the overall environments for human use.

__ can be answered with a yes or a no.

_ is the willingness to understand what the patient is feeling because you have experienced it.

Each patient's medical record will contain essentially _ categories of material, but is unique.

Which of the following is NOT correct about the acronym of SOAP charting?

Which of the following is NOT one of the four major types of medical waste?

Which guideline is NOT the best practice for handling a fire in a medical office?

__ are used to ask the patient for further information to more fully discuss a subject.

A(n) __ is a computer application that contains records or files.

Where should a person with a communicable disease visits the office be placed?

Which of the following is NOT an acceptable guideline for proofreading documents?

The presence of bad handwriting in the medical office has been linked to the following outcome.

Any issue that could affect the health/safety of an employee, long term is:

If you make an error on a medical record, be sure to erase the error.

When must an Exposure Control Plan be reviewed by all office staff?

It is a violation of the __ to throw patient information into the trash.

It is the responsibility of the __ to pull records for patients who will be seen the next day.

A patient pays with a credit or debit card, the receptionist does all of the following EXCEPT.

HIPAA designates as __ facts that could potentially be used to identify an individual.

In an out of ordinary event, this documentation must be completed to prevent a recurrence.

Which of the following activities would be beyond the scope of a medical assistant?

Which of the following would not be a QA issue in a physician's office?

A tickler file is used to remind the medical assistant of a future event or action.

Medical records are confidential & can never be released without a patient's consent.

Which of the following is NOT something that will help a receptionist make a good impression?

You should adjust the seat height so that your knees are equal to the floor.

Listening to the __ information & requests will help determine the appointment needed.

The 1st thing you need to find out is the patient's __, in case you become disconnected.

What is the relationship between much of the information contained in an EMR & paper records?

__ is a classification of people based on a group they are part of.

The proper body mechanics for stooping, which of the following should be avoided:

Which of the following states is FALSE?

Which of the following is NOT a rule of alphabetic filling?

If an infectious material has been spilled, a kit can be assembled with the following EXCEPT:

It is a good practice to check on patients who are waiting in the reception area __.

Which of the following should be the 1st step in the CPR sequence for an adult patient?

The __ is responsible for scheduling all patient admissions to the hospital.

__ is a directive technique in which the MA requests more information to better understand.

A medical assistant who mistakenly viewed a family member's record should:

Which of the following is NOT a personal protective equipment recommendation issued by the CDC?

A practice __ is a good marketing tool & can be created using simple software or a hiring firm.

NOT explaining an unfamiliar medical term to a patient may be considered __.

What information is not necessary to include in most incident reports?

Quickly answer the telephone in the medical office by the __ ring, if possible.

Each office should have a _ who is trained of all of the use & storage of hazardous materials.

Which of the following is NOT a general safety measure?

__ refers to items that require a large $ amount to purchase & have a long life.

Errors in the patient's EMR should be corrected ___.

The __ is often the person in charge of accepting office payments.

In order to ensure added security & HIPPA compliance, medical offices changed the following:

Which of the following specific office visit procedures would have the MOST estimated time?

Fire extinguishers should be attached to walls no more than _feet away from an employee area.

Due to the large number of files processed & confusion over surnames, _ of files is recommended

A medical record destruction policy should follow a(n) __ procedure.

If an employee refuses the hepatitis B vaccine, her or she ___.

If a patient becomes angry or starts speaking in a loud voice, the MA should ___.

Some drug samples are small & free, the medical office must secure them in a drawer that is __.

The basic components of a quality assurance program include all of the following EXCEPT:

Which of the following is NOT one of the components of RACE?

Which of the following statements is TRUE?

Laws that protect healthcare professionals who volunteer in an emergency situation are known as

The receptionist is often responsible for taking care of certain equipment such as __.

Many vendors will provide a discount on supplies when they are ordered in __.

You should NOT indicate __ you are calling until you have the patient on the telephone.

How often should fire drills be held with all employees present?

Converting a paper-based system to an EHR typically

Computer ___ begins with regular maintenance of the computer system.

EMR records allow information to be shared in all of the following situations EXCEPT:

As a medical assistant, you have a legal responsibility to act within your scope of ___.

Callers should NOT be left on hold for longer than __ minute(s).

In the event of a biological attack, the medical assistant should not ___.

In what activity is it recommended that one avoid resting on the wrist?

__communication is the language of gestures and actions, including body language.

Which of the following is NOT useful when putting together a patient information booklet?

A staff member is responsible for recording all supplies when items get to a certain level __.