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Salesforce - DS Flashcards | StudBud
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Salesforce - DS
Salesforce - DS
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Flashcards
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Practice quiz
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Questions
10
Answers
1
What 3 companies is HMH comprised of
Harcout Brace & Co
Dunder Mifflin
The Riverside Press
Ticknor & Fields
2
Best practice is to always start by searching for the customer’s
Name
Favorite Movie
Email
Social Security Number
3
Salesforce can find and locate any of the following
Product Information
Zodiac Signs
Case History
School/District Information
4
Since __ HMH has been meeting the needs of students and teachers everywhere with great content and techology?
1881
900 BCE
1832
1830
5
Suggested articles appear based on the information typed in the initial
Case Description Field
email Subject field
Global Search
Special Handling field
6
Each time you pull up a contact or account, Salesforce will provide you with relevant information such as..
Addresses
Phone Numbers
Parent Accounts
Counties
7
HMH is the leading K - 12 learning technology company in the world.
False
True
8
Should we write out our emails however we would like?
No, use templates
Yes
I majored in English Literature!!!
Sure, who cares
9
Which case view will show my created cases.
Whataburger
MY ACTIONABLE CASE - TECH
My Open Cases CE
CE TS Tier 1
10
We will populate the case with the required fields (any field that has a red *, is required). These fields include:
Case Category
Business Process
Case Description
District Type
