Which of the following is not a good way to handle the ups and downs of human relations?

always tell someone what you think

what is the job of the salon manager?

to make decisions that are the best for the salon as a whole

You have a client who is habitually late, which of the following can help the disruption?

schedule your tardy client the last of the day

how often should a client consultation be performed?

at every single service in salon visit

before communicating with your salon manager, you want to

make sure you have all the facts correct

when dealing with a unhappy client what is the first thing you should do?

find out exactly what she is unhappy about, and fix it

what type of questions are not appropriate to ask at an evaluation meeting?

when can i take my next vacation

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Foundations Chapter 3: Communicating for Success

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communicating for success

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Questions 15

Answers

1
what is the single most important part of any service?
client consultation
cleaning
polish
massage
2
when communicating with your colleagues what do you not want to do?
remain neutral
gossip
remain objective
treat everyone with respect
3
Which of the following is not a good way to handle the ups and downs of human relations?
talk less, listen more
respond instead of responding
believe in yourself
always tell someone what you think
4
The best way to appreciate others is to begin with a firm understanding of?
their past history
morals
their personality
yourself
5
what is the job of the salon manager?
to make decisions that are the best for the salon as a whole
to reschedule your clients
to solve personal issues between staff members
to listen to staff members vent
6
What are good relationships built on?
commitment
obligation
love
mutual respect
7
You have a client who is habitually late, which of the following can help the disruption?
book additional time for tardy client
tell your tardy client that her appointment is later
tell client if late, you won't be able to see her
schedule your tardy client the last of the day
8
how often should a client consultation be performed?
at every single service in salon visit
only on the first visit to the salon
when getting a new service performed
once a year
9
before communicating with your salon manager, you want to
make sure you have all the facts correct
write out your complains and issues
discuss the meeting with the coworkers
be prepared to give an ultimatum
10
what is the number-one thing to remember when scheduling mix up occurs?
stay calm and reschedule
be polite, never argue
fine who is to blame, fix the problem
acomódate the guest
11
when dealing with a unhappy client what is the first thing you should do?
find out exactly what she is unhappy about, and fix it
refer unhappy client to more experienced nail tech
reschedule appointment when you can give a free service
refer to your manage on how to proceed
12
you can't help people feel secure around you if you are?
honest
judgmental
trustworthy
respect
13
a fundamental factor of human relations has to do with what?
how we feel that day
how secure we are feeling
how much we care for the other
how much money we have
14
salon community is close & involves working side by side, for this reason it's important to
maintain boundaries
keep to yourself
become friends with everyone
talk about what you dislike with coworkers
15
what type of questions are not appropriate to ask at an evaluation meeting?
when can i take on more service
when will i get a pay increase
when might i be considered for promotion
when can i take my next vacation

Foundations Chapter 3: Communicating for Success Flashcards | StudBud