NRF Retail Exam

Question 1

Which term best describes hearing what a speaker is saying out loud and any messages suggested behind the words?

Accepted Answer

Active listening

Question 2

Which of the following is a proper lifting technique?

Accepted Answer

Lift close to your body

Question 3

These devices are used primarily to prevent the theft of high-priced items, particularly small ones.

Accepted Answer

Display of fixture locks

Question 4

Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives.

Accepted Answer

Safety stock

Question 5

What kinds of things does a manufacturer produce?

Accepted Answer

Finished products

Question 6

Which of the following refers to the difference between revenue and cost of goods sold?

Accepted Answer

Gross profit

Question 7

Term for overall impression gathered from information that is seen, heard and experienced by customers who encounter bus

Accepted Answer

Company brand

Question 8

Which of the following refers to the amount of money that a retailer makes after accounting for expenses?

Accepted Answer

Profit

Question 9

What’s the term for reducing the price of an item in order to encourage sales?

Accepted Answer

Markdown

Question 10

Which of the following is the best way to demonstrate that you have understood a customer?

Accepted Answer

Restate and summarize their needs

Question 11

The majority of retailers are:

Accepted Answer

Independently owned

Question 12

Which of the following is a term for physical goods that are bought and sold?

Accepted Answer

Products

Question 13

Which agency or law protects employees who report unlawful or unsafe practices?

Accepted Answer

Whistleblower Protection Act

Question 14

Which of the following describes a type of question that cannot reasonably be answered with “yes” or “no”?

Accepted Answer

An open-ended question

Question 15

If a POS system detects credit card or debit card fraud, what will it do?

Accepted Answer

Decline the transaction

Question 16

Which agency or law protects employees against hazards in the workplace?

Accepted Answer

OSHA

Question 17

The difference between revenue and all expenses, including the cost of goods sold and operating expenses?

Accepted Answer

Net profit

Question 18

What would NOT be a factor that affects which products a retailer chooses to select to offer in a store?

Accepted Answer

Employee preferences

Question 19

Which of the following describes a type of question that is designed to elicit a “yes” or “no” answer?

Accepted Answer

A closed-ended question

Question 20

After one negative experience, what percentage of people say they will never do business with that company again?

Accepted Answer

50%

Question 21

Which of the following terms best describes a grower of potatoes?

Accepted Answer

Manufacturer

Question 22

Which of the following is NOT a code that you would use when setting priorities?

Accepted Answer

Designate

Question 23

What’s the term for reducing the price of an item in order to encourage sales?

Accepted Answer

Markdown

Question 24

Which of the following is a SMART goal?

Accepted Answer

I will increase my monthly sales volume by 20% by the end of March.

Question 25

Term that describes the audience of retail stores – that is, the people who will buy things from the store?

Accepted Answer

Customers

Question 26

These devices are intended to be attached to clothing in order to prevent theft, and require a special tool to remove.

Accepted Answer

Non-electronic ink tags

Question 27

A retailer’s total inventory is:

Accepted Answer

All inventory owned by the retailer, regardless of its location

Question 28

Which of the following is NOT a step in the basic selling process?

Accepted Answer

Recite product features

Question 29

What holds large quantities of product that are later sent either to retail locations or directly to customers?

Accepted Answer

Distribution Center

Question 30

If you see a spill of food or liquid on the sales floor, what’s the first thing you should do?

Accepted Answer

Stand near spill to direct traffic away from it until it can be cleaned up

Question 31

A customer purchases a new item and then returns an old, damaged, similar item using the

Accepted Answer

Switch fraud

Question 32

Other than in the stockroom, where is a store’s inventory kept?

Accepted Answer

On the sales floor

Question 33

Which of the following best defines quality customer services?

Accepted Answer

Offering free items to customers in order to keep them coming back.

Question 34

Which of the following refers to the total amount of money that a retailer brings in?

Accepted Answer

Revenue

Question 35

The process of automatic or manual ordering to meet product demands is called:

Accepted Answer

Inventory replenishment

Question 36

Shoplifting is a chronic, expensive problem in the retail industry. In 2016, shoplifting losses were around:

Accepted Answer

$50 billion

Question 37

The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:

Accepted Answer

Stocking

Question 38

Which of the following is NOT a concept that helps you manage your time effectively?

Accepted Answer

Procrastinating

Question 39

What’s the term that describes distributing merchandise from the manufacturer to a retailer’s locations?

Accepted Answer

Allocation

Question 40

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?

Accepted Answer

Services

NRF Retail Exam

Questions 40

NRF Retail Exam

Questions 40