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Business Skills Esthi Exam
Business Skills Esthi Exam
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Business Skills Esthi Exam (2021) 103E.01 103E.02 103E.03 103E.04 103E.05 103E.06 103E.07
Flashcards
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Questions
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Answers
1
Which of the following time periods identifies the consideration for a short-term goal?
5 years
3 months
1 year
6 months
2
Pareto’s principle is called the:
90/10 rule
50/50 rule
80/20 rule
60/40 rule
3
What approximate percentage of all clients that visit the salon/spa are lost annually?
5%
10%
40%
20%
4
Barriers to the effective use of time include all of the following factors EXCEPT:
procrastination
cluttered workspace
poor planning
good sleep habits
5
A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?
Realistic
Measurable
Timely
Specific
6
The tax based on the profits (earnings) of a business is known as:
payroll tax
operating tax
sales tax
income tax
7
What form does the employer provide that indicates all taxes paid for the past year for each employee?
Sales tax form
Income tax form
W-2 Form
W-4 form
8
The following descriptions are all benefits of a product EXCEPT:
perfect for traveling
size of container
renewing effect
economical purchase
9
Which of the following actions is recommended for pricing retail products?
Price all products individually
Make the price difficult to find
Price all products as a group
Don't put the price on the product
10
Noise levels and lighting can be considered unnecessary pollution?
False
True
11
What ancient culture was believed to be the first to develop extensive beauty products?
Greece
China
India
Egypt
12
"Of the products I showed you today, this is the one I would recommend," is an example of a statement you would use when
cross-selling
retail selling
closing the sale
link selling
13
Who can decide if a goal is realistic?
your tutor
you
your family
your friends
14
Which of these descriptions is NOT a guideline to be used when creating a resumé?
Provide at least 8 pages of information
Write in a brief and concise manner
List awards and attributes
Show previous employment information
15
Before an interview begins, you might be asked to fill out a(n):
portfolio
application
resumé
cover letter
16
All of the following examples will help the esthetician manage working time effectively EXCEPT:
Prioritize tasks
Don't worry about being on time
Perform treatments in an efficient, tidy manner
Keep working area orginized
17
Alycia is open-minded and willing to take a chance on new products without hesitation. Alycia is what type of buyer?
Logical
Bargain
Stubborn
Ready
18
Which of the following guidelines represents something you should NOT do for a job interview?
Maintain eye contact
Send a thank-you notes within 24 hours
Exhibit a positive attitude
Bring friends to the interview
19
All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:
Give guest your undivided attention
Remain positive
Ensure client comfort
Not checking on previous treatment information
20
During a job interview it is very important to:
Stay calm and be yourself
Tell the interviewer whatever your think he or she wants to hear
Tell a lot of stories
Stretch the truth if necessary
21
When team members have each other’s backs, it is an example of a:
Clear, shared vision
Learning culture
Positive, cooperative atmosphere
Competitive edge
22
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
consider your budget
be specific
include alternate plans
avoid alternate plans
23
Which of the following terms refers to all money owed?
net worth
assets
financial status
liabilities
24
Networking provides all of the following benefits EXCEPT:
Provides opportunities for career advancement
Provides a good way to learn about trends in the industry
Gives access to people and resources within the industry
Contacts create difficult situations that turn into real problems
25
When organizing stock for a retail display, group products by brand or:
aroma
category
size
price
26
Confirm exact location of an interview appointment, parking availability & approximate travel time will help you be
Behind
Tardy
Late
Punctual
27
A set dollar amount of rent paid each month to the lessor is called:
Tentative rent
Variable rent
Flexible rent
Fixed rent
28
Which of the following statements describes a value add-on package?
A popular service combine with a less popular service
A popular service combined with another popular service
A less popular service combined with another less popular service
A low-cost service combined with another low cost service
29
To be granted future loans, it is important to pay loans on time and avoid:
Taxes
Insurance
Default
Compensation
30
If client expresses a lack of satisfaction with the finished look, all of the following actions are recommended EXCEPT:
Express appreciation for the client's honesty
Tell client you cannot take time to deal with it at the present time
Make plans for future satisfaction, such as a return service
Offer to make changes immediately
31
All of the following guidelines can help you plan your career path EXCEPT:
Identifying a long-term goal
Identifying short-term goals
Reviewing the plan only one time
Creating a plan
32
Esthetics, as a separate profession in the U.S., did not evolve until the late:
1960s
1970s
1980s
1950s
33
An example of a liability on your financial statement would be:
Credit card balance
Last week's income
Restaurant receipts
Any earned tips
34
What kind of insurance is required by federal law for all qualified employers?
Workers compensation
Malpractice insurance
Unemployment insurance
Property insurance
35
The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:
Retail
Synergy
Decor
Ambiance
36
The exchange of services, products or expertise for money is known as:
Assessing
Analyzing
Selling
Recommending
37
All of the following statements are ways to demonstrate being truly interested in your client's well-being EXCEPT:
Be aware of any time constraints
Remain focused
Ensure client comfort
Ignore any client concerns or complaints
38
A brief, written account of personal, educational and professional qualifications and experience is known as a:
Reference
Portfolio
Cover letter
Resume
39
Before a salon/spa owner can hire employees, they need to apply for a:
Social insurance number
Social Security card
Driver's license
Federal employer identification number
40
Measurable goals will help you get organized and:
Stick with the status quo
Track your progress
Force you to stretch
Believe in what you can do
41
What document introduces you and offers a brief summary of why you would like to be employed at a salon/spa?
cover letter
profile
resumé
application
42
A goal strategy that states exactly what you want to accomplish is referred to as being:
Measurable
Achievable
Realistic
Specific
43
A collection of your creative work and documents to show potential clients or employers is known as a(n):
Resume
Application
Reference
Portfolio
44
Shelly had a client who was pleased with her services. Her client recommended Shelly to a friend. This is known as a(n)
referral
client factor
prebook
upsell
45
Features of a product are its characteristics, which might include:
economical purchase
size of container
added shine
re-conditioning effects
46
Which of the following descriptions is considered a key to successful client relationships?
Discuss your personall life with the client
Listen carefully; don't jump to conclusions
Ask simple questions that can be answered with "yes" or "no"
Don't consider the client's home-care routine