Which of the following statements is NOT true regarding the process analysis tools?

Time-function mapping extends value-stream mapping to include suppliers

When using PERT, project managers should be wary of

Placing too much emphasis on the critical path

Computerized PERT/CPM reports and charts do NOT include

Probability estimates for on-time completion

Which of the following is the appropriate order for the phrases of project managemnt

Planning, scheduling, controlling

Which of the following is an advantage of PERT and CPM?

Straightforward concept and not mathematically complex

When controlling a project, how is up-to-date info about resources, costs, quality, and budgets used?

To shift resources to where they are needed most

What is a key characteristic of a project that is well-defined?

Extensive initial planning and careful scheduling

Why are Gantt Charts helpful?

They help managers observe the progress of each activity to spot problems

Among the following, critical path and slack time analysis MOST help

Pinpoint activities that need to be closely watched

Which of these statements are NOT true about project scheduling?

Helps make better use of resources by identifying the non-critical paths

Which of the following is NOT true regarding PERT and CPM?

Managers only need to closely monitor the critical path

Which of the following is NOT true about Gantt Charts?

Illustrate the interrelationships between activities and resources

Which of the following features best demonstrates built-in process flexibility?

Boxes with shapes that can be customized to fit items being shipped

If an organization wishes to acquire capacity to lead demand, which would be an appropriate approach?

Incrementally adding capacity for anticipated growth

Which of the following statements are true regarding process redesign?

Only effective if the basic process and its objectives are reexamined

Which of the following activities are NOT part of project scheduling?

Make sure all necessary tasks are finished in proper sequence and on time

Which of the following is a direct responsibility of the project manager?

Giving employees the motivation, direction, and info to do their jobs

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MAR 3203 Exam 2

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Questions 26

Answers

1
Which of the following is an example of technology's impact on wholesale/retail industry?
Automatic teller machines
Bar-coded data
Interactive TV
Automatic toll booths
2
Which of the following statements is NOT true regarding the process analysis tools?
Time-function mapping extends value-stream mapping to include suppliers
A process chart is different than a flowchart
Service blueprinting is designed to help focus on customer interaction
Process mapping is another name for time-function mapping
3
When using PERT, project managers should be wary of
Monitoring both schedules and costs
Managers who fear overestimating activity times
Placing too much emphasis on the critical path
Mathematical complexity
4
Computerized PERT/CPM reports and charts do NOT include
Probability estimates for on-time completion
Detailed cost breakdowns for each task
Cost distribution tables
Variance reports
5
Which of the following is NOT an example of an advancement of service technology?
Electronic check-in/out at hotels
Automatic teller machines (ATMs) at banks
Retinal security scanners at airports
None of the above
6
Which of the following is the appropriate order for the phrases of project managemnt
Planning, scheduling, controlling
Evaluating, planning, controlling
Scheduling, planning, controlling
Scheduling, planning, evaluating
7
Which of the following is NOT a technique that allows managers to plan, schedule, and control projects?
Gantt charts
Factor-rating method
PERT
CPM
8
Which of the following is the best example of technology impacting financial services?
Zoom
RFID
Google Maps
ATMs
9
Which of the following is an advantage of PERT and CPM?
Useful in monitoring only schedules
Straightforward concept and not mathematically complex
Activities have to be defined, independent, and stable in their relations
Precedence relationships must be specified and networked together
10
When controlling a project, how is up-to-date info about resources, costs, quality, and budgets used?
To shift resources to where they are needed most
To determine who needs to be reminded of the project plan
To learn project shortcomings before they are detected by higher management
To be able to plot graphs for the final project report
11
What is a key characteristic of a project that is well-defined?
Introduction of new technology
Active collaboration and constant feedback
Flexibility in the project scheduling
Extensive initial planning and careful scheduling
12
Why are Gantt Charts helpful?
They illustrate complex interrelationships between activities and resources
They consider precedence relationships
They help managers observe the progress of each activity to spot problems
They are not widely used, so they offer competitive advantage
13
Which of the following does NOT belong to the planning phase of project management?
Monitoring Resources
Defining the Project
Team Organization
Goal Setting
14
Which of the following activities does NOT belong to the controlling phase of project management?
Revise Plans
Define the project
Shift Resources
Monitor Resources, costs, quality, budgets
15
If an operations manager wants to help workers understand the movement of assets in a process, what tool should be used?
Flowchart
Crossover chart
RFID
Module
16
Among the following, critical path and slack time analysis MOST help
Point out who is responsible for various activities
Managers define the project activities
Pinpoint activities that need to be closely watched
Highlight relationships among project activities
17
Which of these statements are NOT true about project scheduling?
Shows the relationship of each activity to others
Helps make better use of resources by identifying the non-critical paths
Idenntifies the precedence relationships among activities
Encourages the setting of realistic time and cost estimates for each task
18
Which of the following is NOT true regarding PERT and CPM?
PERT and CPM are useful when controlling large projects
Managers only need to closely monitor the critical path
PERT and CPM are useful in monitoring costs
Time estimates are subject to fudging by managers
19
Which of the following is NOT true about Gantt Charts?
They are planning charts used to schedule resources and allocate time
Illustrate the interrelationships between activities and resources
Low-cost means of helping managers make sure that activities are planned
Can be used for scheduling repetitive operations
20
Which of the following features best demonstrates built-in process flexibility?
Automated assembly lines that produced at the forecasted rate of demand
Commercial ovens designed for large batch sizes
Special purpose equipment for each version of a customizable feature
Boxes with shapes that can be customized to fit items being shipped
21
What is a flowchart with time added on the horizontal axis?
CNC
Service blueprinting
Process Chart
Process mapping
22
If an organization wishes to acquire capacity to lead demand, which would be an appropriate approach?
Incrementally adding capacity for anticipated growth
Subcontracting to accommodate excess demand
Using overtime to catch up
Cross-training employees
23
Which of the following statements are true regarding process redesign?
It is also called process reinvention
Should only focus on those activities that do not cross functional lines
It is also called process reevaluation
Only effective if the basic process and its objectives are reexamined
24
Which of the following is NOT a tool for process analysis and design?
Pareto chart
Flowchart
Process chart
Process mapping
25
Which of the following activities are NOT part of project scheduling?
Make sure all necessary tasks are finished in proper sequence and on time
Decide how long each activity will take
Chart separate schedules for personnel needs by type of skill and material
Compute resources needed at each stage of production
26
Which of the following is a direct responsibility of the project manager?
Drawing the network diagram
Calculating completion probabilities for all tasks in a project
Giving employees the motivation, direction, and info to do their jobs
Performing all of the activities in the project

MAR 3203 Exam 2 Flashcards | StudBud