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BA Cert - Customer Discovery - Pt 1 Flashcards | StudBud
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BA Cert - Customer Discovery - Pt 1
BA Cert - Customer Discovery - Pt 1
20 terms
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Questions 1-20 17% of Exam
Flashcards
20 cards
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Questions
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Answers
1
As a part of discovery, the
BA
at Universal Containers is trying to understand how Salesforce was implemented.
Salesforce Optimizer
Reports and Dashboards
Setup Audit Trail
2
UC
is working to improve Salesforce adoption. Customer reps are utilizing many
SF
features in the org, but sales
Run reports based on usage to see where majority of time spent in (SF)
Arrange Collaboration for Sales Reps to learn how CSRs interract with SF
Focus group, conduct surveys, and shadow sales reps to observe tools used
3
The
BA
working with the contract renewal team at Cloud kicks has mapped out a current renewal process, the
BA
has noted
Avoidance
Duplication
Manual Effort
4
Mgmt at Cloud Kicks has asked a
BA
to gain alignment from a group of people to determine what is in scope and
Stakeholders
Scrum Team
Personas
5
Advanced Prototype should be included in a UX Research Plan?
False
True
6
UC
has a Salesforce Knowledge base solution; however, support agents have indicated that system has duplicate knowledge
Ask the development team to build a custom solution based on the idea
Ask the Salesforce Account Executive to release the idea early
Ask the support manager to wait until the idea is released
7
UC
wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements.
Strategy Analysis
Stakeholder Analysis
Enterprise Analysis
8
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles
Deploy
Plan
Test
9
During the discovery phase of a Salesforce project, which types of analysis should a
BA
typically perform?
Enterprise, Strategy, Stakeholder
Financial, Technical, Operational
Technical, Stakeholder, Enterprise
10
The
BA
at
UC
needs to gather information for their project including the steps a user takes to accomplish a goal,
Survey /Questionnaire
Journey Mapping
Focus Groups
11
The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team’s productivity and
Map historical lead data from teams & build chart to highlight similarities
Schedule all-day collab workshop with both teams to resolve differences
Evaluate team skills and experience to determine how they can better align
12
A sales manager expresses frustration that the sales team is failing to enter calls in salesforce. The manager is hoping
Export a weekly report of user activity
Engage a developer to scope a custom solution
Research third-party apps on the AppExchange
13
CK
uses declarative change set development to deliver its Salesforce customizations. The
BA
works with the technical
Setup Audit Trail
Object Schema Builder
Metadata coverage report
14
NTO
follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.
Scope statement specification
Functional requirements specification
System requirements specification
15
The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The
BA
has been asked to
User Acceptance Test plan
Business analysis plan
Release plan
16
NTO
has noticed that many customers are posting to social media about issues they are having with a new product.
Encourage Stakeholders to think of various ways to solve cases for solution
Proof-of Concept demo within sandbox to show pros and cons of the solution
Gap analysis that shows how requested solution can solve system limitations
17
The
BA
at
UC
is responsible for defining the enhancement features for the current Salesforce CPQ implementation that
Business Analysis Plan
Functional requirements specification
Scope Statement Specification
18
UC
has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply,
Gap Analysis
Current state analysis
Audit log
19
A
BA
uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Support organization still needs to be trained on how to use Sales Cloud.
Previous implementation partner neglected to do a KT of the final solution
Admins note a fair amount of tech debt without having the time to address
20
The
BA
at
UC
is meeting with business leaders to elicit and document functional requirements specifications related to
User story
Use case
Business analysis plan
