Phase 1 review- Continued

A customer can have the return fee waived once every 12 months

What information Is NOT needed when emailing tech group

The Tier 1 Rate is for how many gallons?

This is also known as the date the bill was mailed to the customer in FPL9

What two reasons do you transfer the call to Billing/ Commercial?

Which class and action would you use after assisting a customer with setting up autopay online?

After a return payment, a dunning block is placed for how many days?

Where do you see the history of the property?

What class and action would you use to document a payment was made?

What information is NOT needed to process a card payment?

Where can you find the reason for the return in FPL9?

Which work order type is used for REPAIRS

Which statement is true for Dunning Level G1 30

When a payment is made with WU, what step do we NOT take to reconnect for next day?

You can take a payment for an account at G1 40

A customer can cut the lock off after they make a payment.

We save the customer's card information when they pay over the phone.

When a customer pays to avoid disconnection, what happens to the work order?

The customer can pay with a check when they are disconnected

True or False: The Landlord can make changes to the Tenant's BP