When should a technician avoid wearing an antistatic wrist strap?

when replacing a power supply unit

What makes CRT monitor disposal dangerous for a technician who is handling the disposal?

Potential residual high voltage

What are 2 hardware requirements for computers that will run multiple virtual machines?

Large amounts of RAM, A Multicore CPU

What is part of creating a preventive maintenance plan?

Documenting the details and frequency of EACHmaintenanceTASK

Which statement describes a best practice related to time management?

make sure to call the customer back as close to the callback

How does an inline UPS protect against electrical power brownoutsANDblackouts

by using a battery to supply a constant level of voltage

During the process of testing a theory of several probable causes to a problem?

Those the customer believes to be the most important

Which two characteristics describe Ethernet technology? (Choose two.)

It uses the CSMA/CD access control method, It is supportd by IEEE 802..3 standards

Which type of input device can identify users based on their voice?

biometric identification device

What preventive maintenance action should be taken to help improve system security?

Automate any antivirus scanners.

What characterizes a DDoS attack?

Many hosts participate in a coordinated attack.

What should the technician do before performing diagnostic procedures on the disk?

Back up the user data to a removable drive.

What two actions should a call center technician avoid when dealing with an angry customer?

spending time explaining what caused the problem

Why is it important to register a DLL file in Windows?

programs using that specific program code can locate files

What is a characteristic of a WAN?

connects multiple networks that are geographically separated

What should a technician do when a colleague indicates that there is something to discuss?

Signal to the colleague to wait.

What is the correct order of the layers of the TCP/IP model from the top layer to the bottom?

application, transport, internet, network access

studbud

ITE 6. Final Exam Study

75 termsStudBud Administration19 plays

Flashcards75 cardsFPractice quizPHost liveL

Questions 75

Answers

1
What is a significant sources of EMI?
infrared mice
RAM modules
electrical storms
LCD monitors
2
Which solution should be used to clean a CPU and a heat sink?
a diluted ammonia solution
isopropyl alcohol
rubbing alcohol
soap and water
3
Which layer of the OSI model maps to the application layer of the TCP/IP model?
Data Link
Physical
Transport
Presentation
4
What can be easily damaged by the direct spray of compressed air when cleaning in the computer?
power supply
fan
heat sink
CPU
5
Where are the settings that are chosen during the installation process stored?
in flash memory
in the recovery partition
in the Registry
in BIOS
6
When should a technician avoid wearing an antistatic wrist strap?
when installing a hard drive
when opening a computer case
when replacing a power supply unit
when installing RAM
7
Which item could be used to help establish a plan of action when resolving a computer problem?
a loopback plug
Bios diagnostics
A multi-meter
The computer manual
8
What is used by an operating system to communicate with hardware components?
CMOS
BIOS
device driver
Application Program Interface
9
What makes CRT monitor disposal dangerous for a technician who is handling the disposal?
Potential explosive materials
Potential residual high voltage
Potential health-damaging chemicals
Potential breathing hazards
10
Which wireless security mode supports offers both personal and enterprise authentication?
WPA
WEP
WPA2
LEAP
11
Which technology is most often used to connect devices to a PAN?
fiber optic cabling
IEEE 802.11n wireless
Bluetooth
coaxial cabling
12
What are 2 hardware requirements for computers that will run multiple virtual machines?
Large amounts of RAM
A high resolution video card
Multiple monitors
A Multicore CPU
13
What is a technique to both troubleshoot a problem and also try to help a customer relax?
explain the cause of the problem
create a good rapport
put the customer on hold
give the customer 1 minute to speak
14
What is part of creating a preventive maintenance plan?
Performing a forensic audit of security breaches
Discarding all replaced parts
performing hardware upgrades
Documenting the details and frequency of EACHmaintenanceTASK
15
Which unit of measurement is used to indicate the hard drive speed?
clusters per minute
revolutions per minute
pages per minute
gigabytes
16
Which statement describes a best practice related to time management?
give better service to a customer for feels more sympathy.
take the call of another technician, even without permission
make sure to call the customer back as close to the callback
take the easier calls first, regardless of the urgency.
17
Which tool is designed to loosen or tighten crosshead screws?
Flat head screwdriver
Hex driver
Phillips screwdriver
Torx driver
18
When a PC is being assembled, what component is connected to the motherboard with a SATA cable?
the network interface card
the optical drive
the video card
the power supply
19
Which layer of the OSI is responsible for physical addressing?
application
data link
network
transport
20
Which negative environmental factor does cleaning the inside of a computer reduce?
nat
EMI
dust
ESD
21
How does an inline UPS protect against electrical power brownoutsANDblackouts
by switching from main power to a standby power source
by stopping the flow of voltage to the computer
by using a battery to supply a constant level of voltage
by grounding excess electrical voltage
22
What tool is used to verify which cable is plugged into the correct port in a patch panel?
multimeter
punch down
toner probe
crimper
23
During the process of testing a theory of several probable causes to a problem?
Those the customer believes to be the most important
The most complex and difficult to diagnose
Those chosen by random selection
The easiest and most obvious
24
Which two characteristics describe Ethernet technology? (Choose two.)
It is supported by IEEE 802.5 standards
It uses the CSMA/CD access control method
It typically uses an average of 16 Mb/s for data
It is supportd by IEEE 802..3 standards
25
How many devices can a Bluetooth device connect to simultaneously?
127
7
10
5
26
Which type of input device can identify users based on their voice?
biometric identification device
KVM switch
scanner
digitizer
27
What preventive maintenance action should be taken to help improve system security?
Defragment the hard drive.
Error check the hard drive.
Automate any antivirus scanners.
Perform backups regularly.
28
What characterizes a DDoS attack?
Many hosts participate in a coordinated attack.
It is easy to identify the source of the attack.
Infected computers are called daemons.
All hosts must be in the same geographic area.
29
What should the technician do before performing diagnostic procedures on the disk?
Run the CHKDSK utility.
file restore from the existin backup copy
Install a new hard disk as the primary disk.
Back up the user data to a removable drive.
30
Within which folder would a user of 64-bit Windows 8 find 32-bit programs?
C:\Program Files (x86)
C:\Program Files (x32)
C:\Program Files
C:\Program Files (x64)
31
Which feature in CPUs protects memory that contain part of the operating system from malware?
encryption
TPM
execute disable bit
LoJack
32
Which type of memory is primarily used as cache memory?
ROM
DRAM
SRAM
RAM
33
Which type of startup is selected for a service that should run each time the PC is booted?
manual
automatic
start
boot
34
To which category of hypervisor does the Microsoft Virtual PC belong?
Type 1
Type 2
Type 3
Type 4
35
What is a good source for safely downloading Android apps?
freeware sites
the Apple App Store
Google Play
iTunes
36
What two actions should a call center technician avoid when dealing with an angry customer?
sympathizing with the customer
let the customer explain the problem without interruption
spending time explaining what caused the problem
apologizing for any inconvenience caused to the customer
37
Which would be important when building a workstation that will run multiple virtual machines?
Amount of RAM
High-end sound card
water cooling
Powerful video card
38
Why is it important to register a DLL file in Windows?
so that the computer can be restored to factory settings
programs using that specific program code can locate files
so that the operating system can be restored
so that copyright laws are not violated when images are made
39
What is a characteristic of a WAN?
connects multiple networks that are geographically separated
requires wireless access point to connect users to network
typically owned and managed by a single home or business.
spans across a campus to enable sharing of regional resource
40
Which Windows utility allows Windows 7 & 8 users to quickly and easily share files and folders?
Device Manager
Action Center
HomeGroup
Services
41
Which condition is most likely to adversely affect a laptop that is used in this environment?
the air flow
the dust
the humidity
the temperature
42
Which Windows tool is used to determine if a dynamic disk is corrupted?
Device Manager
Microsoft System Preparation
Bootmgr
Disk Management
43
What should a technician do when a colleague indicates that there is something to discuss?
Ask if the customer would go on hold for a few minutes.
Mute the line to the customer while talking to the colleague
Signal to the colleague to wait.
Tell the customer that they will be put on hold.
44
Which component controls communications and interactions between the CPU and other components?
CMOS
BIOS
RAM
chipset
45
What is the correct order of the layers of the TCP/IP model from the top layer to the bottom?
network access, transport, internet, application
application, session, network, data link, physical
application, transport, internet, network access
application, internet, network access, transport
46
Which tool in Windows OS gives a technician access to initialize disk and create partitions?
Optimized Drives
Format
Disk Cleanup
Disk Management
47
What electrical unit refers to the number of electrons moving through a circuit per second?
current
power
voltage
resistance
48
What component would connect to the motherboard through the use of this 24-pin connector?
video card
power supply
SATA drive
PATA optical drive
49
Which built-in tool is available on a Mac OS X machine to perform disk backups?
Deja Dup
Finder
Time Machine
Disk Utility
50
A new PC is being built which component has most influence when selecting case and power supply
motherboard
video card
RAM module
sound card
51
Where are the settings that are chosen during the installation process stored?
in flash memory
in the Registry
in the recovery partition
in BIOS
52
When does a level one technician prepare an escalated work order?
when a tech is able to answer the question and solve problem
when a problem cannot be resolved within an amount of time
when a problem needs the tech ask question and doc. response
when a technician must enter info using support software
53
What is the correct way to conduct a telephone call to troubleshoot a computer problem?
gather info from the customer and escalate the problem.
Maintain professional behavior at all times.
Ask personal questions to get acquainted with the customer.
54
What is the function of the power supply?
to convert DC power into a lower voltage AC power
to convert AC power into a higher voltage DC power
to convert AC power into a lower voltage DC power
to convert DC power into a higher voltage AC power
55
Which memory technology allows two memory modules to be accessed at the same time?
SRAM
ECC
double-sided
dual channel
56
What represents apps in the Windows Phone interface?
tiles
widgets
buttons
icons
57
What does this symbol represent?
A Hub
A Server
A Switch
A Router
58
When would a printer be considered a network host?
when it is connected to a switch
when it is connected to a PC
when it is connected to a workstation
when it is connected to a laptop
59
Which layer of the OSI model is responsible for logical addressing and routing?
Application
Network
Transport
Data Link
60
What PDU is associated with the network layer of the OSI model?
Segment
Data
Frame
Packet
61
How should a technician dispose of an empty inkjet printer cartridge?
Give it back to the customer.
Follow local regulations for disposal.
Throw it away.
Refill it.
62
What type of connector can be used to connect an internal hard drive to the motherboard?
SATA
Thunderbolt
eSATA
USB
63
What tool would a technician use to remove a slotted screw?
hex driver
flat head screwdriver
Phillips head screwdriver
Torx screwdriver
64
Which advise would you give a technician to avoid any injury on a heavy printer?
Use your arms and back to lift the printer
Bend your back to pick the printer up
Avoid bending your knees when lifting the printer
Bend your knees to use the strength in your legs
65
Which two activities are normally controlled by the Northbridge part of the chipset?
access to the video card
communication between the CPU and the hard drive
access to the RAM
communication between the CPU and the I/O ports
66
Which situation would require that a support desk call be given the highest priority?
The company cannot operate because of a system failure.
A couple of computers have operating system errors.
A user is requesting a RAM memory upgrade.
Some computers cannot log in to the network.
67
What task should a technician perform as part of a preventive maintenance plan?
Back up the data, reformat the hard drive.
Perform an audit of all software that is installed
Remove dust from intake fans.
Develop and install forensic tracking software
68
When performing computer forensics what is required to prove a chain of custody?
collected evidence
proper documentation procedures
expert testimony
an admission of guilt
69
What is identified by the 100 in the 100BASE-TX standard?
the series number of the standard
the maximum bandwidth in Mb/s
the maximum number of network nodes
the maximum cable distance in meters
70
A technician receives a call from a customer that's talks to much how should you take the call
ask customer social questions
Talk over the customer and quickly get information you need
customer to speak for one minute and refocus question
Use open questions and repeat the information to customer
71
What circumstance increases the likelihood of ESD damage to a computer?
Working in low levels of humidity.
Plugging a printer into an UPS.
Self grounding against he computer case.
using a magnetic screwdriver while working on a hard drive.
72
Which single cable from a PC outputs both audio and video to a high definition television?
HDMI
DB-15
S-Video
DVI
73
What is the term for the ability of a computer to run multiple applications at the same time?
multitasking
multimedia
multiuser
multiprocessing
74
What is the wires on a motherboard that move data from one part of a computer to another?
bus
bridge
I/O card
chipset
75
What is provided by an operating system that has multiprocessing capability?
the ability to run diferent part of a progrm at the same tim
support for two or more users
support for two or more processors
the capability to run multiple applications at the same time

ITE 6. Final Exam Study Flashcards | StudBud

ITE 6. Final Exam Study

75 termsStudBud Administration19 plays

ITE 6. Final Exam Study

Flashcards75 cardsFPractice quizPHost liveL

Questions 75

Answers

1
What is a significant sources of EMI?
infrared mice
RAM modules
electrical storms
LCD monitors
2
Which solution should be used to clean a CPU and a heat sink?
a diluted ammonia solution
isopropyl alcohol
rubbing alcohol
soap and water
3
Which layer of the OSI model maps to the application layer of the TCP/IP model?
Data Link
Physical
Transport
Presentation
4
What can be easily damaged by the direct spray of compressed air when cleaning in the computer?
power supply
fan
heat sink
CPU
5
Where are the settings that are chosen during the installation process stored?
in flash memory
in the recovery partition
in the Registry
in BIOS
6
When should a technician avoid wearing an antistatic wrist strap?
when installing a hard drive
when opening a computer case
when replacing a power supply unit
when installing RAM
7
Which item could be used to help establish a plan of action when resolving a computer problem?
a loopback plug
Bios diagnostics
A multi-meter
The computer manual
8
What is used by an operating system to communicate with hardware components?
CMOS
BIOS
device driver
Application Program Interface
9
What makes CRT monitor disposal dangerous for a technician who is handling the disposal?
Potential explosive materials
Potential residual high voltage
Potential health-damaging chemicals
Potential breathing hazards
10
Which wireless security mode supports offers both personal and enterprise authentication?
WPA
WEP
WPA2
LEAP
11
Which technology is most often used to connect devices to a PAN?
fiber optic cabling
IEEE 802.11n wireless
Bluetooth
coaxial cabling
12
What are 2 hardware requirements for computers that will run multiple virtual machines?
Large amounts of RAM
A high resolution video card
Multiple monitors
A Multicore CPU
13
What is a technique to both troubleshoot a problem and also try to help a customer relax?
explain the cause of the problem
create a good rapport
put the customer on hold
give the customer 1 minute to speak
14
What is part of creating a preventive maintenance plan?
Performing a forensic audit of security breaches
Discarding all replaced parts
performing hardware upgrades
Documenting the details and frequency of EACHmaintenanceTASK
15
Which unit of measurement is used to indicate the hard drive speed?
clusters per minute
revolutions per minute
pages per minute
gigabytes
16
Which statement describes a best practice related to time management?
give better service to a customer for feels more sympathy.
take the call of another technician, even without permission
make sure to call the customer back as close to the callback
take the easier calls first, regardless of the urgency.
17
Which tool is designed to loosen or tighten crosshead screws?
Flat head screwdriver
Hex driver
Phillips screwdriver
Torx driver
18
When a PC is being assembled, what component is connected to the motherboard with a SATA cable?
the network interface card
the optical drive
the video card
the power supply
19
Which layer of the OSI is responsible for physical addressing?
application
data link
network
transport
20
Which negative environmental factor does cleaning the inside of a computer reduce?
nat
EMI
dust
ESD
21
How does an inline UPS protect against electrical power brownoutsANDblackouts
by switching from main power to a standby power source
by stopping the flow of voltage to the computer
by using a battery to supply a constant level of voltage
by grounding excess electrical voltage
22
What tool is used to verify which cable is plugged into the correct port in a patch panel?
multimeter
punch down
toner probe
crimper
23
During the process of testing a theory of several probable causes to a problem?
Those the customer believes to be the most important
The most complex and difficult to diagnose
Those chosen by random selection
The easiest and most obvious
24
Which two characteristics describe Ethernet technology? (Choose two.)
It is supported by IEEE 802.5 standards
It uses the CSMA/CD access control method
It typically uses an average of 16 Mb/s for data
It is supportd by IEEE 802..3 standards
25
How many devices can a Bluetooth device connect to simultaneously?
127
7
10
5
26
Which type of input device can identify users based on their voice?
biometric identification device
KVM switch
scanner
digitizer
27
What preventive maintenance action should be taken to help improve system security?
Defragment the hard drive.
Error check the hard drive.
Automate any antivirus scanners.
Perform backups regularly.
28
What characterizes a DDoS attack?
Many hosts participate in a coordinated attack.
It is easy to identify the source of the attack.
Infected computers are called daemons.
All hosts must be in the same geographic area.
29
What should the technician do before performing diagnostic procedures on the disk?
Run the CHKDSK utility.
file restore from the existin backup copy
Install a new hard disk as the primary disk.
Back up the user data to a removable drive.
30
Within which folder would a user of 64-bit Windows 8 find 32-bit programs?
C:\Program Files (x86)
C:\Program Files (x32)
C:\Program Files
C:\Program Files (x64)
31
Which feature in CPUs protects memory that contain part of the operating system from malware?
encryption
TPM
execute disable bit
LoJack
32
Which type of memory is primarily used as cache memory?
ROM
DRAM
SRAM
RAM
33
Which type of startup is selected for a service that should run each time the PC is booted?
manual
automatic
start
boot
34
To which category of hypervisor does the Microsoft Virtual PC belong?
Type 1
Type 2
Type 3
Type 4
35
What is a good source for safely downloading Android apps?
freeware sites
the Apple App Store
Google Play
iTunes
36
What two actions should a call center technician avoid when dealing with an angry customer?
sympathizing with the customer
let the customer explain the problem without interruption
spending time explaining what caused the problem
apologizing for any inconvenience caused to the customer
37
Which would be important when building a workstation that will run multiple virtual machines?
Amount of RAM
High-end sound card
water cooling
Powerful video card
38
Why is it important to register a DLL file in Windows?
so that the computer can be restored to factory settings
programs using that specific program code can locate files
so that the operating system can be restored
so that copyright laws are not violated when images are made
39
What is a characteristic of a WAN?
connects multiple networks that are geographically separated
requires wireless access point to connect users to network
typically owned and managed by a single home or business.
spans across a campus to enable sharing of regional resource
40
Which Windows utility allows Windows 7 & 8 users to quickly and easily share files and folders?
Device Manager
Action Center
HomeGroup
Services
41
Which condition is most likely to adversely affect a laptop that is used in this environment?
the air flow
the dust
the humidity
the temperature
42
Which Windows tool is used to determine if a dynamic disk is corrupted?
Device Manager
Microsoft System Preparation
Bootmgr
Disk Management
43
What should a technician do when a colleague indicates that there is something to discuss?
Ask if the customer would go on hold for a few minutes.
Mute the line to the customer while talking to the colleague
Signal to the colleague to wait.
Tell the customer that they will be put on hold.
44
Which component controls communications and interactions between the CPU and other components?
CMOS
BIOS
RAM
chipset
45
What is the correct order of the layers of the TCP/IP model from the top layer to the bottom?
network access, transport, internet, application
application, session, network, data link, physical
application, transport, internet, network access
application, internet, network access, transport
46
Which tool in Windows OS gives a technician access to initialize disk and create partitions?
Optimized Drives
Format
Disk Cleanup
Disk Management
47
What electrical unit refers to the number of electrons moving through a circuit per second?
current
power
voltage
resistance
48
What component would connect to the motherboard through the use of this 24-pin connector?
video card
power supply
SATA drive
PATA optical drive
49
Which built-in tool is available on a Mac OS X machine to perform disk backups?
Deja Dup
Finder
Time Machine
Disk Utility
50
A new PC is being built which component has most influence when selecting case and power supply
motherboard
video card
RAM module
sound card
51
Where are the settings that are chosen during the installation process stored?
in flash memory
in the Registry
in the recovery partition
in BIOS
52
When does a level one technician prepare an escalated work order?
when a tech is able to answer the question and solve problem
when a problem cannot be resolved within an amount of time
when a problem needs the tech ask question and doc. response
when a technician must enter info using support software
53
What is the correct way to conduct a telephone call to troubleshoot a computer problem?
gather info from the customer and escalate the problem.
Maintain professional behavior at all times.
Ask personal questions to get acquainted with the customer.
54
What is the function of the power supply?
to convert DC power into a lower voltage AC power
to convert AC power into a higher voltage DC power
to convert AC power into a lower voltage DC power
to convert DC power into a higher voltage AC power
55
Which memory technology allows two memory modules to be accessed at the same time?
SRAM
ECC
double-sided
dual channel
56
What represents apps in the Windows Phone interface?
tiles
widgets
buttons
icons
57
What does this symbol represent?
A Hub
A Server
A Switch
A Router
58
When would a printer be considered a network host?
when it is connected to a switch
when it is connected to a PC
when it is connected to a workstation
when it is connected to a laptop
59
Which layer of the OSI model is responsible for logical addressing and routing?
Application
Network
Transport
Data Link
60
What PDU is associated with the network layer of the OSI model?
Segment
Data
Frame
Packet
61
How should a technician dispose of an empty inkjet printer cartridge?
Give it back to the customer.
Follow local regulations for disposal.
Throw it away.
Refill it.
62
What type of connector can be used to connect an internal hard drive to the motherboard?
SATA
Thunderbolt
eSATA
USB
63
What tool would a technician use to remove a slotted screw?
hex driver
flat head screwdriver
Phillips head screwdriver
Torx screwdriver
64
Which advise would you give a technician to avoid any injury on a heavy printer?
Use your arms and back to lift the printer
Bend your back to pick the printer up
Avoid bending your knees when lifting the printer
Bend your knees to use the strength in your legs
65
Which two activities are normally controlled by the Northbridge part of the chipset?
access to the video card
communication between the CPU and the hard drive
access to the RAM
communication between the CPU and the I/O ports
66
Which situation would require that a support desk call be given the highest priority?
The company cannot operate because of a system failure.
A couple of computers have operating system errors.
A user is requesting a RAM memory upgrade.
Some computers cannot log in to the network.
67
What task should a technician perform as part of a preventive maintenance plan?
Back up the data, reformat the hard drive.
Perform an audit of all software that is installed
Remove dust from intake fans.
Develop and install forensic tracking software
68
When performing computer forensics what is required to prove a chain of custody?
collected evidence
proper documentation procedures
expert testimony
an admission of guilt
69
What is identified by the 100 in the 100BASE-TX standard?
the series number of the standard
the maximum bandwidth in Mb/s
the maximum number of network nodes
the maximum cable distance in meters
70
A technician receives a call from a customer that's talks to much how should you take the call
ask customer social questions
Talk over the customer and quickly get information you need
customer to speak for one minute and refocus question
Use open questions and repeat the information to customer
71
What circumstance increases the likelihood of ESD damage to a computer?
Working in low levels of humidity.
Plugging a printer into an UPS.
Self grounding against he computer case.
using a magnetic screwdriver while working on a hard drive.
72
Which single cable from a PC outputs both audio and video to a high definition television?
HDMI
DB-15
S-Video
DVI
73
What is the term for the ability of a computer to run multiple applications at the same time?
multitasking
multimedia
multiuser
multiprocessing
74
What is the wires on a motherboard that move data from one part of a computer to another?
bus
bridge
I/O card
chipset
75
What is provided by an operating system that has multiprocessing capability?
the ability to run diferent part of a progrm at the same tim
support for two or more users
support for two or more processors
the capability to run multiple applications at the same time