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Consumer Resource Vocabulary Flashcards | StudBud
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Consumer Resource Vocabulary
Consumer Resource Vocabulary
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20 vocab words from our CRM Unit!
Flashcards
34 cards
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Questions
34
Answers
1
A symbol or other design adopted by an organization to identify its products
Logo
Slogan
Target Market
Brand Recognition
2
Form of collusion; purpose is to coordinate pricing for mutual benefits of sellers
Redress
Price Fixing
Collusion
Federal Trade Commission
3
Persuades us to buy product by promising to give something else like coupon/discount/free gift
Bribery
Celebrity Endorsement
Bandwagon
4
Ensures food is safe, wholesome &sanitary; drugs/medical devices/ cosmetics are safe
Environmental Protection Agency
Food and Drug Administration
Consumer Responsibility
Consumer Rights
5
Activities that are performed in exchange for payment
Goods
Price Fixing
Services
Consumerism
6
Federal dept. responsible for farming, agriculture, and food policy
Food and Drug Administration
Department of Food Stuff
United States Department of Agriculture
Federal Trade Commission
7
State by state law that establishes rights of a consumer who has purchased defective items
Lemon Law
Price Fixing
Consumer Rights
Services
8
A person or household who buys or uses goods/ services for their own use
Consumer
Market
Seller
House
9
A duty consumers accept to ensure their own safety and protection
Lemon Law
Consumer responsibilities
Consumer rights
Identity Theft
10
Economic policies that place emphasis on consumption
Services
Collusion
United States Department of Agriculture
Consumerism
11
Implies that people just like you use the product
Plain Folk
Name Calling
Celebrity Endorsement
12
Reports to consumers on the reliability of businesses
Consumerism
Bureau of Consumer Protection
Bureau of Competition
Better Business Bureau
13
Product's name or catch phrase is repeated over and over
Repetition
Bandwagon
Flattery
14
Uses a celebrity or famous person to encourage you to buy a product
Facts and Statistics
Plain Folk
Celebrity Endorsement
15
Protects natural resources
Federal Trade Commission
Bureau of Consumer Porection
Environmental Protection Agency
Food and Drug Administration
16
Money or other benefits that a consumer receives as fair compensation for a company's mistake
Consumer Rights
Identity Theft
Consumerism
Redress
17
Makes you feel like you need to buy the product right away
Urgency
Facts and Statistics
Bribery
18
Appeals to vanity, "smart, popular, rich people buy the product"
Flattery
Repetition
Bribery
19
Practices that eliminate competition through secret agreements, limiting consumer's choice
Collusion
Buyers
Lemon Law
Consumer Rights
20
Items that are produces and sold for use/ purchase by people
Goods
Buyers
Services
Consumer
21
Division of the FTC designed to protect consumers AGAINST unfair and deceptive practices
Federal Trade Commission
Environmental Protection Agency
Bureau of Consumer Protection
Bureau of Competition
22
Using research or other data to make the product appear better than others
Name Calling
Facts and Statistics
Plain Folk
23
Claims to power that can be used to protect yourself when purchasing goods or services
Federal Trade Commission
Consumer Rights
Redress
Consumer Responsibilities
24
A particular group of consumers at which a product or service aimed
Target Market
Logo
Slogan
25
How a consumer can correctly identify a particular product/service by viewing logo,slogan,ad
Slogan
Target Market
Brand Recognition
Logo
26
Helps ensure that consumers have a large selection of all kinds of goods and services
Bureau of Competition
Better Business Bureau
Federal Trade Commission
Buyers
27
Wants to sell goods or perform services for payment
Services
Sellers
Commissions
Buyers
28
Comparing one product to another saying it's weaker or inferior in quality or taste
Bribery
Plain Folk
Name Calling
29
Established to promote consumer protection&eliminate harmful anticompetitive business practices
Federal Trade Commission
United States Department of Agriculture
Environmental Protection Agency
Food and Drug Administration
30
Wants to obtain goods and services at a fair price
Buyer
Goods
Sellers
Consumerism
31
A short and memorable phrase used in advertising
Slogans
Target Market
Logos
Brand Recognition
32
When your personal info is stolen&used to gain access to your money or commit other crimes
Redress
Identity Theft
Services
Lemon Law
33
Appeals to people's fears, joys, sense of nostalgia, etc.
Flattery
Bribery
Emotional Appeal
34
Join the crowd, everyone is doing it/ buying it
Facts and Statistics
Bandwagon
Repetition