Medical Front Office Review

If you use a scratch paper to take notes for phone calls or other things, the paper must be

If your office uses EMR or EHR, it will take longer to retrieve a patient's chart.

A sign in sheet in the medical office should only have what information on it?

Where is the sign in sheet?

____ is the responsibility of the entire staff.

Adverse drug reactions, poisoning and injuries are indexed in ICD9 volume 

When you sort the outgoing mail, which of these isn't a category?

Volume II of the ICD9 book presents codes

If you call the patient, the first thing to do is to make sure

Descriptions of procedures are presented ____ the code.

Which of these is not PPE?

Where is the return address?

Who is often the one who takes in the money?

If your patient has both Medicare and Medicaid, their claim is a _____ claim.

What's the most safe shoe?

Which of these are not categories according to CLIA88?

Information about patient payment policies should be

When the MA writes a letter it is a direct reflection on

You should provide your own PPE at your job.

Policy refers to

This is not a general safety measure.

Medicare part ____ is for hospital services.

Who takes care of the fax machine, the copier, the printer and the computer at the front desk?

Volume ___ of the ICD9 book is the tabular list.

Codes that stand _____ have full descriptions.

These are biological substances that may cause harm to humans.

Medicare Part ____ is for outpatient services, DME and primary provider visits.

Part B Medicare has a ______ premium.

Volume ____ of the ICD9 book is the alphabetic index.

If you use this, you can see your checking account information any day at any time.

If your office uses electronic signatures

At the end of the day, your inbox on your desk should be 

A lot of offices use both the telephone and ___ to schedule appointments.

Which of these are types of e-mail?

The numbers on the bottom of a check can be read by machines because of

The appointment book is a ____ document.

If you have an EMR or EHR, some patients can look at their chart 

Which of these evaluates health plans for customers and employers?

What kind of fee would a patient expect to pay for a procedure?

When you fold a letter, the contents should remain

If you need to collect on a patient's account you should not

In an office ____ breed(s) distrust.

Which of these is not a good way to advertise for a new employee?

____ employees is vital to a positive working environment.

If you need to have proof you mailed something, how should you send it?

If you're missing this on your claim form, it probably wouldn't get denied.

The V and E codes are at the back of the ICD9 volume

If your office switches to an EMR or EHR, the ideal thing would be if 

In 1999, this organization raised awareness as to how many medical errors happen.

These are common envelope sizes in a medical office, except:

Medicare Part ____ is for prescriptions.

Which of these is not necessary for a prior authorization?

Going over financial accounts to check for accuracy is called 

If you put patient information in a computer system, it's called what?