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Retail Industry Fundamentals Review B Flashcards | StudBud
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Retail Industry Fundamentals Review B
Retail Industry Fundamentals Review B
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1
When there are fewer items in stock that the expected total inventory, this is called
excess inventory
inventory shrink
out-of-stock
inventory replenishement
2
The process of automatic or manual ordering using technology to meet product demands is called:
Excess Inventory
PLU
RFID
Inventory replenishment
3
The best way to approach a suspected shoplifter is to physically restrain the person.
False
True
4
Other than in the stockroom, where is the majority of a typical store's inventory kept? (think where the customers are)
On the sales floor
At the manufacturer
In the office
At the distribution center
5
Which of the following is NOT a concept that helps you manage your time effectively?
Procrastinating
Organizing
Prioritizing
Focusing
6
Which of the following refers to the difference between revenue and all expenses?
Profit
Operating costs
Cost of Goods Sold
Revenue
7
Which of the following refers to the total amount of money that a retailer brings in?
Profit
Cost of Goods Sold
Revenue
Operating costs
8
A machine-readable series of parallel lines that combine to create a unique product identifier is a
Point-of-Sale (POS)
Sell
Receiving
Barcode
9
Which agency or law protects employees against hazards in the workplace?
OSHA
FMLA
ADA
FDIC
10
Which agency or law protects employees who report unlawful or unsafe practices?
Americans with Disabilities Act
Unsafe Practices Act
Whistleblower Protection Act
Family and Medical Leave Act
11
Which of the following refers to the difference between revenue and cost-of-goods sold?
Profit
Revenue
Cost of Goods Sold
Operating costs
12
The pocess of selecting an assortment of products and promoting their sale is called
visual merchandising
merchandising
suggestive selling
planogram
13
Devices specifically intended to be attached to clothing in order to prevent theft, require a special tool to remove
Non-electronic ink tags
PLUs
SKUs
Electronic Tags
14
What's the standard method to use to thank an interviewer after the interview?
Phone Call
Sending a card in the mail
Text Message
Email
15
Extra inventory kept on hand just in case customers buy more than the company estimated before the next shipment arrives
Excess inventory
Out-of-stock
Back stock
Safety stock
16
What's the term for a very brief speech that you can use to sell yourself to people you meet?
An elevator pitch
A job post
A sales presentation
A keynote speech
17
Which of the following is NOT a code that you would use when setting priorities for effective time management?
Delegate
Delay
Do
Designate
18
If a phone case costs the retailer $5.00, but sells for $14.00, what is the profit on 10 cases?
$14.00 x 10 cases = $140.00 profit
$14.00 - $5.00 = $9.00 profit
$14.00 - $5.00 = $9.00 x 10 cases = $90.00 profit
$5.00 x 10 cases = $50.00 profit
19
This department schedules the arrival of trucks, deliveries to stores, and work as planners for the distribution center
Inbound and Outbound
Facilities and Management
Logistics
Picking
20
Examples of maintaining displays include
all of these
folding clothes
refilling empty areas
straightening items on shelves
21
The process of placing inventory on sales floor shelves, racks or other displays to be sold is called
Stocking
Out-of-Stock
Excess Inventory
Back Stock
22
The goal of loss prevention is to
catch as many shoplifters as possible
preserve profit
fire everyone that steals
ignore everything
23
Cash registers, scanners, and card readers are part of the _______________ system.
Receiving
Sell
Barcode
Point-of-Sale (POS)
24
Schematic diagrams that visually represent the way merchandise is to be presented are called
planning
planograms
merchandising
visual merchandising
25
A customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt is
Identity Theft
Return Fraud
Receipt Fraud
Switch Fraud
26
Which of the following refers to the total amount of money that a retailer makes after accounting for expenses?
Operating costs
Revenue
Profit
Cost of Goods Sold
27
One of the best ways to deter shoplifting is to offer assistance to all customers.
True
False
28
The process of matching the invoiced quantity to actual property delivered is called
Barcode
Receiving
Point-of-Sale (POS)
Sell
29
On-hand inventory is the number of units of a specific item that are available to
Sell
Barcode
Point-of-Sale (POS)
Receiving
30
When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:
Receiving
Inventory tracking
Stocking
Inventory replenishment
31
Merchandise that is available for a defined period of time usually relating to a specific holiday is considered
promoted merchandise
temporary merchandise
seasonal merchandise
clearance merchandise
32
What is the term for reducing the price of an item in order to encourage sales?
Margin
Markup
Markdown
Net Profit
33
Shoplifters are typically young people dressed in oversized clothing, acting suspicious.
True
False
34
If you see a spill of food or liquid on the sales floor, what's the first thing you should do?
Find a mop or broom and clean it up yourself
Find out who was responsible for causing the spill
Stand near/over the spill to direct traffic away from it until cleaned
Call for a custodian or maintenance person to clean it up
35
Shoplifting doesn't occur often in retail stores, so most associates do not need to be aware of this issue.
True
False
36
Which of the following is a proper lifting technique?
If you're straining, bend your knees
Lift with your back
Lift close to your body
Keep your feet close together
37
If inventory has been sold and there is none in the stockroom to fill the shelf, the item is
inventory shrink
out-of-stock
inventory replenishement
excess inventory
38
When inventory is ordered to replace products that have sold, this is called
excess inventory
inventory shrink
inventory replenishment
out-of-stock
39
Which of the following is NOT an example of employee fraud or theft?
Giving products away to friends or family.
Intentionally pricing items incorrectly.
Taking a coffee break.
Chatting with coworkers when there's stocking to be done.
40
Which of the following comments would be inappropriate in a social media post?
Joe, send me your demo reel and I'll talk to my producer friend about you.
Quit my job today! No more being exploited and unappreciated!
Looking for a sales associate position, so if you know anyone, let me know!
Thanks to Walgreens for filling my prescription so quickly!
41
Which of the following is a SMART goal?
I will increase my sales volume until my manager is happy with me.
I will increase my monthly sales volume every month.
I will improve my sales.
I will increase my monthly sales volume by 20% by the end of March.
42
If a POS system detects credit card or debit card fraud, what will it do?
C Process the transaction
D. Place an automated call to security
B. Decline the transaction
Sound an alarm
43
If a stockroom area is overflowing with inventory that will not fit on the salesfloor, the product may be referred to as
excess inventory
inventory replenishement
out-of-stock
inventory shrink
44
If you have a job interview scheduled for 1:00 PM, when's should you arrive at the store where you're being interviewed?
12:30 PM
1:00 PM
12:59 PM
12:45 PM
45
A retailer's total inventory is:
All inventory sold within the past year
All inventory a retailer has on order
All inventory available in the retailer's physical stores
All inventory owned by the retailer, regardless of its location