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CIS Exam #3 Flashcards | StudBud
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CIS Exam #3
CIS Exam #3
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Review for Exam 3 #whyaretagsrequired
Flashcards
213 cards
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Practice quiz
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Host live
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Questions
213
Answers
1
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operational ERP
analytical ERP
analytical CRM
operational CRM
2
sales, contact, and opportunity management
accounting and finance ERP components
sales components
operational components
revenue components
3
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process modeling
data flow diagram
information flow diagram
system flow diagram
4
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inventory management
eprocurement
elogistics
sales management
5
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project timeline
feasibility
project relations
dependency
6
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campaign modeling
campaign demographics
uplift modeling
campaign management systems
7
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design phase
integration phase
planning phase
implementation phase
8
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collaboration
idea making process
scrum
brainstorming
9
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campaign management system
list generator
data catalog
demographics
10
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onshore
inhouse
nearshore
offshore
11
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1GL
5GL
object oriented language
4GL
12
sends information entered in a given system automatically to all downstream systems & processes
backward integration
eintegration
application integration
forward integration
13
uses electronic tags and labels to identify objects wirelessly over short distances
radio-frequency identification (RFID)
electronically transferred data
electronic identification system
RFID's electronic product code
14
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nearshore
inhouse
offshore
onshore
15
decrease buyer power, increase supplier power, increase switching costs, create entry barriers
effective and efficient SCM systems
effective and efficient EAI systems
effective and efficient SDLC systems
effective and efficient SCP systems
16
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project plan
business requirement
project scope
test conditions
17
a process that builds-layer by layer-a 3D solid object from a digital model
Drones
Robotics
RFID
3D Printing
18
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primary users of ERP
primary users of WDM
primary users of SCM
primary users of CRM
19
all parties involved, directly or indirectly, in obtaining raw materials or a product
demand chain
supply chain management
supply chain development
supply chain
20
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project assumption
slack
emergency
project deliverable
21
?
phased implementation
parallel implementation
pilot implementation
plunge implementation
22
?
click to talk
contact center
data center
call center
23
?
customer
lead
account
opportunity
24
?
loose coupling
inteoprability
integration testing
system transfer
25
?
primary users of WDM
primary users of CRM
primary users of ERP
primary users of SCM
26
?
software personalization
off the shelf application
software customization
software as a service
27
?
implementation phase
analysis phase
design phase
maintenance phase
28
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customer support
FAQs
web browser
web based self services
29
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accounting
finance
account
analysis
30
?
project scope statement
project plan
project management document
project requirements document
31
?
data integration
eintegration
application integration
integration
32
?
critical path
gantt chart
PERT chart
critical path analysis
33
?
CRM analysis technologies
CRM operating technologies
CRM predicting technologies
CRM reporting technologies
34
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prototype
data flow diagram
process modeling
discovery prototyping
35
?
loose coupling
integration testing
interopability
system transfer
36
?
partner relationship management
supplier relationship management
employee relationship management
customer relationship management
37
?
close managment
kill switch
delete process
shutdown system
38
?
critical path
dependency
overall benefits
feasibility
39
?
finance organizational projects
accounting organizational projects
sales organizational project
marketing organizational projects
40
?
political feasibility
legal feasibility
schedule feasibility
operational feasibility
41
?
signature
sign off
approval
business process
42
?
RUP methodology
RAD methodology
SCRUM methodology
agile methodology
43
?
project milestones
project objectives
project scope
project requirements
44
?
help desk
support services
user acceptance testing
user documentation
45
?
phased implementation
pilot implementation
plunge implementation
parallel implementation
46
?
module segmentation
customer segmentation
software customization
module software design
47
?
EAI betweenware
SDLC middleware
EAI middleware
SDLC insideware
48
?
corrective maintenance
maintenance phase
predictive maintenance
prevenatative maintenance
49
?
SCRUM
RUP
agile
RAD
50
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supply chain management (SCM)
supply chain development (SCD)
supply chain information (SCI)
supply chain activities (SCA)
51
focuses on creating artificial intelligence devices that can move and react to sensory input
robotics management
robotics
drone
drone controlling
52
?
design phase
development phase
implementation phase
integration phase
53
?
project
business requirements
project plan
business requirements plan
54
?
second generation language
first generation language
fifth generation language
fourth generation language
55
?
change agent
feature creep
change creep
scope creep
56
?
corrective maintenance
preventative maintenance
maintenance testing
predictive maintenance
57
?
customer analytics
data mining
risk management
data analytics
58
?
project plan
critical path
completion schedule
critical path analysis
59
What is NOT one of the supply chain's 3 main links?
distribution of products to customers & their customers
distribution of products to suppliers and their customers
materials flow from suppliers & their upstream suppliers
transformation of materials into a finished product
60
?
front office
back office
customer service
sales service
61
Which of the following disruptive technologies supports materials management?
Robotics
Drones
RFID
3D Printing
62
the integration of a company's existing management information systems with each other
data integration
eintegration
integration
application integration
63
?
service
event
activity
project
64
?
testing phase
design phase
implementation phase
maintenance phase
65
?
click to talk
call scripting
call center
automatic call distribution
66
an unmanned aircraft that can fly autonomously, or without a human
inoperable robotics
drone
unoperated machine
robotics
67
?
software mining
software personalization
software customization
software requirements management
68
?
automatic software engineering
software engineering
manual engineering
computer aided software engineering
69
?
economic feasibility
operational feasibility
political feasibility
feasibility
70
?
Big data as a service
service oriented architecture
enterprise wide architecture
software as a servvice
71
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project
event
business requirement
activity
72
?
status report
project schedule
performance reviews
project plan
73
?
project plans
project requirements documents
project deliverable
project management scope
74
?
waterfall methodology
scrum methodology
agile methodology
iterative development
75
the integration of data from many sources, which provides a unified view of all data
data integration
eintegration
forward integration
integration
76
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back office operational CRM
marketing operational CRM
customer service operational CRM
sales operational CRM
77
?
primary users of ERP
primary users of WDM
primary users of SCM
primary users of CRM
78
?
project
project manager
project management
project management system
79
?
communication plan
project plan
data flow diagram
project management
80
?
testing phase
implementation phase
development phase
design phase
81
sends information entered in a given system automatically to all upstream systems and processes
eintegration
data integration
backward integration
forward integration
82
?
RAD methodology
agile methodology
waterfall methodology
SCRUM methodology
83
?
production and materials management ERP components
human resources ERP components
accounting and finance ERP components
sales and marketing ERP components
84
data warehouse and data mining
back office or analytical CRM
middleware CRM technologies
front office or operational CRM
software CRM technologies
85
?
hardware personalization
software personalization
software customization
hardware customization
86
?
bartering
elogistics
online B2B
eprocurement
87
?
RUP
agile
SCRUM
RAD
88
?
outsourcing
in sourcing
MIS department
PMI
89
a cultural trend that places value on an individual's ability to be a creator and consumer
maker movement
maker space
maker fitness
maker motion
90
used to create the digital design and then manufacture the products
materials management
materials-aided manufacturing
materials-aided design
computer-aided design/computer-aided manufacturing (CAD/CAM)
91
?
accounting organizational projects
marketing organizational projects
sales organizational projects
finance organizational projects
92
?
workshop training
online training
training
instructor training
93
?
methodology
GAAP
mythology
IP
94
what is the correct order?
analyzing, predicting, reporting
predicting, analyzing, reporting
reporting, analyzing, predicting
reporting, predicting, analyzing
95
Which is NOT included in the extended supply chain?
Supply chain event management
collaborative engineering/collaborative demand planning
supply chain management
selling chain management
96
routes inbound calls to available agents
predictive dialing
call scripting
automatic call distribution
interactive voice response
97
what are the five basic supply chain activities?
analyze, plan, source, make, deliver
plan, source, make, deliver, return
analyze, plan, implement
plan, analyze, source, deliver, return
98
?
implementation testing
design testing
system testing
parallel testing
99
?
customer service
CRM
post sales service
relationship management
100
?
project milestone
project constraint
project deliverable
project objective
101
?
finance organizational project
marketing organizational project
accounting organizational project
MIS organizational project
102
?
project plan
requirements definition document
project scope
requirements management
103
?
customer service
supply chain management
enterprise resource planning
customer relationship management
104
?
political feasibility
legal feasibility
interopablity feasibility
user feasibility
105
?
executive sponsors
executive stakeholders
project sponsors
project stakeholders
106
?
scripting language
3GL
4GL
5GL
107
?
cloud systems
on premise systems
private cloud
in house systems
108
ensure supply chain cohesion by automating the different activities of the supply chain
supply chain execution system
supply chain operations system
supply chain management system
supply chain strategic system
109
?
call scripting systems
voice over IP
click to talk
help desk
110
?
application integration
data integration
integration
eintegration
111
?
core ERP
extended ERP
core CRM
extended CRM
112
?
extensible markup language
hypertext markup language
object oriented language
fourth generation language
113
?
project requirements
project milestone
project schedule
project plan
114
?
alpha testing
integration testing
system testing
development testing
115
?
data warehouse
data retrieval center
common data repository
data lake
116
?
system transfer
systems development life cycle
system design
legacy system
117
?
leads
contacts
customers
opportunities
118
?
management components
analytical CRM components
accounting and finance ERP components
sales CRM components
119
?
corrective maintenance
maintenance phase
preventative maintenance
predictive maintenance
120
?
2GL
1GL
5GL
4GL
121
?
customer segmentation
customer categorization
customer ranking
customer demographics
122
converts the plans, methods, and tools aimed at integrating separate enterprise systems
backwards integration
worldwide application integration (WAI)
enterprise application integration (EAI)
forward integration
123
?
system transfer
loose coupling
integration testing
interopability
124
?
plunge implementation
parallel implementation
phased implementation
pilot implementation
125
?
project management
project scope
project
project plan
126
?
extened CRM
core ERP
core CRM
extended ERP
127
?
RAD mthodology
agile methodology
RUP methodology
extreme programming methodology
128
?
development testing
beta testing
alpha testing
system testing
129
?
unit testing
implementation testing
integration testing
systems testing
130
?
finance organizational projects
marketing organizational projects
MIS organizational projects
accounting organizational projects
131
?
lead
account
customer
sales opportunity
132
?
depreciable technology
out of date technology
legacy system
depreciated system
133
?
crm analysis tchnologies
crm reporting technologies
crm predicting technologies
crm organizational technologies
134
?
challenges of outsource
reasons to in source
challenges of in source
reasons to outsource
135
?
project management institute
project management office
MIS departments
project management
136
additive manufacturing that prints objects, capable of transformation and self-assembly
3D Printing
4D Printing
materials printing
4D manufacturing
137
?
intangible benefits
tangible benefits
gantt chart components
feasibility
138
?
click to talk
predictive dialing
interactive voice response
automatic call distribution
139
?
core CRM components
extended CRM components
core ERP components
extended ERP components
140
?
tangible benefits
intangible benefits
benefits of CRM
feasiibility
141
?
sales management CRM systems
contact management CRM systems
customer management CRM systems
opportunity management CRM systems
142
?
website customization
customer personalization
customer customization
website personalization
143
?
design phase
implementation phase
testing phase
development phase
144
?
candidate relationship systems
employee management systems
campaign relationship systems
customer management system
145
?
accounting and finance ERP components
human resources ERP components
employee ERP components
production and materials ERP components
146
?
critical path
schedule chart
gantt chart
critical path analysis
147
?
contact management CRM system
sales management CRM system
opportunity management CRM system
human resources CRM system
148
?
operational feasibility
economic feasibility
legal feasibility
political feasibility
149
?
in sourcing benefits
outsourcing challenges
in sourcing challenges
outsourcing benefits
150
?
project stakeholder
executive sponsor
stakeholder
project sponsor
151
promotes serialization, the ability to track items by using a serial # connected w/RFID tag
RFID electronic product code
RFID code
RFID number
RFID production package
152
?
business rrequirements
requirements definition document
project scope
project plan
153
Which of the following is an example of disruptive technology?
All of the Above
3D Printing
Drones/Robotics
RFID
154
?
upselling
overcharge
cross selling
premium
155
?
modeling process
design prototyping
process modeling
discovery prototyiping
156
?
project plan
software requirements
service
business requirements
157
?
supply chain management
supply chain usability
supply chain design
supply chain execution systems
158
?
project constraint
scope creep
business requirement
project restraint
159
supply chain visibility
the ability to use a supply chain
the ability to use a supply chain on different devices
the ability to see all the steps in the supply chain
the ability to view all areas up & down the supply chain
160
the purchase of goods and services to meet the needs of the supply chain
logistics
procurement
logistical purchasing
buyer power
161
materials management includes the activities that govern the flow of tangible materials like
execution, supplying, procurement, and design
production, distribution, and shipping
transformation, production, and location
shipping, transport, distribution, and warehousing
162
?
project constraint
project deliverable
slack
project assumption
163
?
waterfall methodology
SCRUM methodology
agile methodology
RAD methodology
164
?
subversion
data transfer
conversion
system transfer
165
?
development prototyping
prototyping
project
project model
166
?
feasibility components
tangible benefits components
slack management
intangible benefits components
167
?
system transfer
Internet Protocol
web service
loose coupling
168
?
project management system
project management
project manager
project
169
?
offshore
in house
in sourcing
outsourcing
170
?
supplier relationship management
partner relationship management
employee relationship management
customer relationship management
171
?
front office operational CRM
customer relations
customer service operational CRM
marketing operational CRM
172
?
employee management systems
candidate management systems
customer management system
campaign management systems
173
?
balanced scorecard
campaign management system
call scripting system
candidate management system
174
a standard format for the electronic exchange of information between supply chain participants
electronic data exchange
electronic data interchange
electronic information exchange
electronic information interchange
175
?
human resources management
employee service
employee benefits
employee relationship management
176
?
political feasibility
legal feasibility
economic feasibility
operational feasibility
177
?
core CRM components
extended CRM components
extended ERP components
core ERP components
178
?
interactive voice response
call scripting
predictive dialing
automatic call distribution
179
?
4GL
2GL
3GL
5GL
180
provides logistics support throughout the entire system or life of a product
bassinet to tomb
cradle to grave
crib to coffin
birth to death
181
?
coupons
promotions
cross selling
up selling
182
?
fourth generation language
first generation language
second generation language
fifth generation language
183
Which of the following disruptive technology supports procurement?
RFID
3D Printing
Robotics
Dromes
184
?
vulnerabilities
hack spots
bugs
defect
185
several types software that sit between & provide connectivity for 2+ software applications
middleware
forwardware
insideware
betweenware
186
?
second generation language
fourth generation language
fifth generation language
first generation language
187
?
data mining
sale force automation
sale clickstream
automated sales representative
188
?
logical view
procurement
logistics
logical supply chain management
189
?
feasibility components
intangible benefits components
gannt chart components
tangible benefits components
190
?
contact management CRM systems
supplier relationship management
campaign management systems
opportunity management CRM system
191
?
ledger components
sales components
analytical components
accounting and finance ERP components
192
?
CASE
COBIT
SOA
XML
193
?
CRM predicting technologies
CRM sales technology
CRM analysis technologies
CRM operational technologies
194
?
nearshore
inhouse
offshore
onshore
195
Which of the following disruptive technologies supports logistics?
Robotics
3D Printing
RFID
Drones
196
?
MIS organizational project
accounting organizational project
finance organizational project
marketing organizational project
197
Which is NOT one of the 3 business areas of supply chain management?
Procurement
Materials Management
Logistics
Location
198
?
SMART project requirements
SMART goals
SMART business requirements
SMART measurements
199
?
critical path analysis
dependency
critical path
feasibility
200
?
examples of ERP
example of WDM
examples of CRM
examples of SCM
201
?
brick and mortar training
internet training
online training
workshop training
202
?
project assignments
delegation
responsibility matrix
project delegation
203
?
call center
FAQs
help desk
customer support
204
?
maker center
maker movement
maker space
maker area
205
?
schedule feasibility
technical feasibility
operational feasibility
legal feasibility
206
when distributed product-demand info ripples from 1 partner to the next in the supply chain
mandela effect
ripple effect
butterfly effect
bullwhip effect
207
?
user acceptance testing
user acceptance process
business requirements process
business requirements testing
208
?
parallel implementation
phased implementation
plunge implementation
pilot implementation
209
?
customer analytics
sales segmentation
customer segmentation
sales analytics
210
?
computer aided software engineering
automated software engineering
manual software engineering
computer generated software engineering
211
?
extended ERP
core ERP
cloud ERP
hybrid ERP
212
which of the following is NOT one of the three primary enterprise systems?
customer relationship management
enterprise resource planning
enterprise resource analysis
supply chain management
213
?
supply chain management
customer relationship management
software customization
enterprise resource planning
