Level 3 - Facility Management Review

The PGA recommends 1 attendant for on-course concessions per _________ rounds of golf.

When should a facility be recruiting for a F&B employees?

The correct formula for calculating Linear Trend (percentage change)

An example of Qualitative data is:

The bottom line approach is approrpriate when...

What shows not only the % of tee times sold, but also actively managing the amount of revenue coming into the facility?

Chose one of the "Internal Factors" of a SWOT Analysis

Using the keystone price strategy what would be the retail price for a shirt that costs $45?

This is considered the "thinking person's hole"

Managing by walking around is a great way to provide direction and orders to the performers on your team.

When should a manager address performance gaps if an issue arises regarding a performer's work

This would be the best delegation strategy for a performer that is Highly Experienced but resistant?

All of these are key points to remember when using a power statement EXCEPT?

The correct formula for calculating Gross Margin

The _________________ is found on the P.O. and is the last date that a vendor can have the order delivered and accepted.

Which golf course design feature will save the facility the most time and money in the long run?

All of these are competitive factors that COULD impact your pricing stratgey EXCEPT

What tool can be used to communicate a uniform set of facility-wide expectaions for all employees?

__________ is the signal for the performer to take action and consists of the cues that are present in the system.

What is one way to recuperate the money lost through players taking private cars?

This type of food and beverage service is typically the easiest and least expensive to provide at a golf course.

An interaction that takes place between the operations and the facility's customers are External Intersections?

___________________ are intended to entice regular customers into making impulse, gift or novelty purchases

Gas golf cars tend to require more storage space than electric cars.

Vertical Analysis looks at one revenue or expense metric over several years.

This style of hole allows the player to chose how much risk he or she wants to take

When business planning the time frame for a "goal" is:

One advantage to buying a fleet vs leasing is it frees up capital to spend in other areas of the operation.

Which principle of motivating work describes an employee who would benefit most from the challenge of learning new tasks

What is the first step in developing an effective training program?

If you have 35,000 rnds and historically 25% ride. What other figure would you need to calculate the gross margin?

The PGA recommends 1 bartender per _______ customers.

__________ is a set of management practices and procedures that regulate costs and prevent them from becoming too high.

Point-of-sale markdowns are...

Placing incoming items behind older items is an example of which food storage method?

The Chef is hiring new employees & the GM insists on making the final decision. What motivating priciple should GM use?

In some food & beverage operations at a golf course, an “acceptable” loss is accounted for in yearly budgeting.

Your policies and procedures manuals should stay up-to-date, the manual recommends reviewing at least _____?

What must exist for a facility to have a positive culture?

Capitol expenditures typically have a useful life that extends past:

A logical time to raise the car rental fee is when

Besides par 3's, which other teeing area sees additional wear and tear?

A green should have __________ areas for a hole location.

This type of hole leaves almost no room for error

You should figure on about ___% of the fleet being rented on normal days and ___% availible for peak demand

The profits generated by a successful operation can be used to help reduce fees and dues.

These are all types of golf car leases EXCEPT

MOST of the Contractors role will be completed during which phase?

Soil amendment means:

These are all golf course charecteristics to consider when purchasing or leasing a new fleet of golf cars EXCEPT

The "R" in a SMART Goal stands for:

What is an example of external staff training?

One way the PGA assists in personal financial planning is through?

What combo of interaction strategies would you use for promoting a positive facility-wide culture?

When nogotiating salary the manual mentions a 5 step process, after building trust and sharing info you should?

Strategies generally fall into one of three categories:

What is the difference between what was planned and what actually happened.

Car storage requires ventilation that "turns over" the air a minimum of _____ times per hour?

The correct formula for calculating Yield

According to the manual the final step in effective merchandise sales is ___________?

Incentive dating is a good way to bring merchandise into your golf shop without paying for it yet.

What term would be considered an important metric for monitoring performace against budget?

From a functional standpoint vendors are what kind of resource?

Who typically manages the daily progress throughout the development phase of the design and construction process?

What is the proper role for the Golf Professional during a golf course renovation?

According to the manual, for which type of private facility is profitability the primary operational goal?

MSRP establishes the desired mix in the golf shop and identifies specific brands, colors, sizes, etc.

These are all advantages of gas cars over electric EXCEPT.