chapter 23 Test

A person’s ability to perceive emotions in themselves and others and use this information to guide behavior is ____.

A radio news correspondent reports on current happenings in a foreign country. This is a form of ____ communication.

Person who has a message to communicate.

All of the following can be barriers to listening except:

Recommendation for action to be taken by a group

Process of turning the idea for a message into symbols that can be communicated.

List of topics to be discussed or other goals for a meeting.

Which of the following rules applies when you introduce two people to each other?

Method by which a message is transmitted.

Casually listening to someone talk, without paying attention.

Practice of fully participating as you process what a person says.

Moving the eye quickly down a page of a document to find specific words or phrases is called ____.

All of the following items are elements of the communication process except:

Translation of a message into terms that the receiver can understand.

One reason for communicating is to ____, or attempt to change the behavior of the receiver.

When you answer the telephone at your place of business, you should ____.

Receiver’s response to a sender’s communication.

When a company sends an e-mail to customers, e-mail etiquette suggests that the subject line include ____.

Processing the words, phrases, and sentences you read.

English language usage that follows accepted rules for spelling, grammar, and punctuation is considered ____.

Making sure all communication is honest and respectful, known as ____ communication, is every employee’s responsibility.

All of the following are examples of body language except ____.

Which of the following is not a standard part of a memo?

Facial expressions and gestures are examples of ____ communication.

The way in which a writer uses language to convey an idea is the writer’s ____.