Which of the following should you NOT do at your employee evaluation?

approach your manager cautiously and shyly

your license will unlock countless doors for employment. However, your career must be

fueled with personal dedication and passion

Think of your portfolio as a(n) ______ for potential clients and employers that allows them to evaluate your pro skills

exhibit of your work on display

Which of the following is NOT true of the service record card?

it is intended for the client's use

__ is the FIRST step in making a meaningful on the job communication a reality.

behaving in a professional manner

After it was organized in the 20's, the Associated Master Barbers and Beauticians of America

established the national education Cuncil & the barber code of ethics

which of the following is not 1 of the 3 simple steps to follow on your social media venues to help avoid costly mistake

emphasize a strong work ethic as well as good hygiene

Why does a client who is overly late or habitually late for appointments cause problems?

Beauty professionals depend on appointments to maximize work hours.

how can mnemonics be used as a learning tool to help you with your studies

they are a shortcut to recalling information

In the 20th century, the new motion picture industry insprire all of the followingbeauty advances EXCEPT

Gibsons Girls tiny waiste and bouyfannt gairstilesfor wman

When reflective listening, it is important to ____.

not interrupt while the client is speaking

why is it important to never stop learning about the beauty and wellness industry?

because the beauty and wellness industry never stops changing

what innovation in beauty did the persian alchemist avicenna introduce around 1000 CE?

the steam distillation process for refining essential oils

which of the following might be considered unethical behavior

concealing informaton about products in order to sell them

Not crossing your arms when listening to clients or team members is an example of __.

being aware of your body language

Beauty professionals should study & have a thorough understanding of communicating for success for all reasons EXCEPT

Good communication skills, although they increase workplace conflict

During the reign of Queen Marie Antoinette of France in the age of Extravagance, what beauty fashion was popular?

giant pompadour wigs and scented face powders

Which of the following is most often NOT true of much older clients

they prefer personal over professional conversation

What is reflective listening?

listening to the client, repeat in your own words, what she said

why is discretion an important part of ethical behavior

because you should keep certain client imformation confidential

which of the following does NOT define you as a professional & should NOT be considered one of your most valuable assets

your ability to be somene other than yourself

Why is it important to take your temperature as part of effectively communicating in the workplace?

if you are tired or sick, your interactions with clients might be affected

which of the following best defines ethics

moral principles by which we live and work

What should u do if clients arrive late, even if you can take them?

Politely advise the clients of the late policy.

What should you NOT do at the end of an employee evaluation?

Keep your self-evaluation to yourself

You should avoid all EXCEPT which of the following in order to prevent costly mistakes in your social media venues

posting to personal pages or walls

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Fall Final Orientation

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Questions 89

Answers

1
who was an early example of an entrepreneurial female beautician?
Queen Marie Antoinette
Marcel Grateau
Martha Matilda Harper
Charles Dana Gibson
2
On the job, punctuality is_____.
at the discretion of the employee
a professional responsibility
unimportant if all else is in line
an important part of personal hygiene
3
A typical salon manager is responsible for taining stylists to use a company's chemical service products
True
False
4
_____ is the daily maintenance of cleanliness by practicing good healthful habits
Personal hygiene
personal grooming
Professionalism
dressing for success
5
Which of the following is one of the 10 general guidelines to keep in mind in social media marketing?
always respond
don't be afraid to post too much
focus on likes, not engagement
do your best to oversell
6
Which of the following should you NOT do at your employee evaluation?
ask when your pay scale might be increased
approach your manager cautiously and shyly
ask when you can take on more services
ask when you might be considered for a promotion
7
the term cosmetology comes from the word kosmetikos, meaning skilled in the use of cosmetics
Russin
Greek
egyptian
east indian
8
your license will unlock countless doors for employment. However, your career must be
centered on social networking
driven by competition and ambition
focused primarily on haircutting
fueled with personal dedication and passion
9
to fullfill one's full potential is to go through the process of
strength building
success
self-esteem
self-actualization
10
Being well groomed advertises a professional’s ________ their industry.
Distrust in
Commitment to
Abstinence from
Obedience to
11
Think of your portfolio as a(n) ______ for potential clients and employers that allows them to evaluate your pro skills
sample of your personal hygiene
presentation of your work ethic
story about your education and training
exhibit of your work on display
12
which of the following qualitites should you embody in order to be considered an ethical person
saviness
motivation
integrity
drive
13
Which of the following is NOT true of the service record card?
it is the client's progress record of services
it is updated with each client visit
it is intended for the client's use
it is completed by the professional performing the service
14
Beauty professionals should commit themselves should commit themselves to having flexible goals that easily change
True
False
15
__ is the FIRST step in making a meaningful on the job communication a reality.
treating everyone with respect
being honest and sensitive
remaining objective
behaving in a professional manner
16
After it was organized in the 20's, the Associated Master Barbers and Beauticians of America
held the first International Beauty Show (IBS)
held one of the first national conventions attended by businesswoman
established the national education Cuncil & the barber code of ethics
introduced the modern practive of franchising salon
17
which of the following is not 1 of the 3 simple steps to follow on your social media venues to help avoid costly mistake
use social media to communicate with peers and clients
emphasize a strong work ethic as well as good hygiene
post helpful content
moderate your personal pages or wall
18
Why does a client who is overly late or habitually late for appointments cause problems?
Beauty professionals depend on appointments to maximize work hours.
Clients who cannot arrive on time do not deserve the services
Beauty professionals must be strict in all of their business practices
Clients must show their loyalty to beauty professionals
19
how can mnemonics be used as a learning tool to help you with your studies
they help you through repetition
they work as a note-taking tool
they are a shortcut to recalling information
they provide a way for you to stay focused and organized
20
Treatment brochures are MOST often
created by beauty professionals
kept on hand in case of an emergency
provided by manufactures
designed by business owners
21
goal setting is the identification of long-term and short-term goals
True
False
22
In the 20th century, the new motion picture industry insprire all of the followingbeauty advances EXCEPT
women dying their hair platinum blonde
women wearing matching nail polish on their fingers and toes
Gibsons Girls tiny waiste and bouyfannt gairstilesfor wman
the fade hairstyle with pencil moustaches for men
23
which one of the following is NOT one of the image enhancers named in the text
personal hygiene
work ethic
soft skills
customer service
24
When reflective listening, it is important to ____.
focus on other things while the client talks
steer the client into choices you think are best
try to prevent the client from talking too much
not interrupt while the client is speaking
25
why is it important to never stop learning about the beauty and wellness industry?
because you will always be required ro attend class
because formal schooling will always be part of your career
because throughout your career there will be tests and quizzes
because the beauty and wellness industry never stops changing
26
what innovation in beauty did the persian alchemist avicenna introduce around 1000 CE?
kohl makeup with galena, sulfur, & animal fat to alleviate eye inflamation
the steam distillation process for refining essential oils
nail tint using gum arabic gelatin beeswax and egg whites
the first curling iron tongs heated by fire
27
Ancient Egyptians were the first civilization to infuse essential oils from ___ for use as perfumes and for purification
rocks and mineral
animal remains
clay and sand
leaves and blossoms
28
which of the following might be considered unethical behavior
concealing informaton about products in order to sell them
advertising your business aggressively
staying open longer hours to attract more customers
pricing products below those of competitors to sell more
29
Not crossing your arms when listening to clients or team members is an example of __.
being aware of your body language
speaking clearly and loudly for people to hear
always remembering listening is the best relationship builder
using correct English
30
Beauty professionals should study & have a thorough understanding of communicating for success for all reasons EXCEPT
Learning how to communicate effectively can help improve retail sales
Effective communication fosters a positive team enviornment
Good communication skills, although they increase workplace conflict
Effectively expressing ideas is a necessary skill for career advancement
31
During the reign of Queen Marie Antoinette of France in the age of Extravagance, what beauty fashion was popular?
using the newly invented metal hot comb to temp straighten curly hair
nails colored silver and gold
essential oils made from rare plant leaves, bark, and blossoms
giant pompadour wigs and scented face powders
32
Which of the following is most often NOT true of much older clients
they do not like gum chewing
they like to hear please and thank you
they don't like smack talk
they prefer personal over professional conversation
33
The discussion with the client that determines the client's needs and how to achieve the desired results is the ____?
client intake
total look concept
client consultation
service record
34
When it comes to your professional image, keep the____ rule in mind.
24/7
7/11
2/4/6/8
4/40
35
What is reflective listening?
have someone lese listen to her
pretending to listen to the client while she goes on and on.
listening to the client, repeat in your own words, what she said
try to remember what she said with out speaking a word
36
why is discretion an important part of ethical behavior
because it is essential that that you always take care of yourself first
because virtually all clients le to those wit whom they do business
because you should keep certain client imformation confidential
because you should not be truthful with those with whom you do business
37
which of the following does NOT define you as a professional & should NOT be considered one of your most valuable assets
your professional reputation
your ability to be somene other than yourself
your talent
your knowledge
38
Which of the following should you do as your employee evaluation draws near
perform a self-evaluation
try to delay the evaluation
dramatically improve your behavior
don't take the evaluation so seriously
39
When speaking with an unhappy client about a scheduling mix-up, it is important to ____.
stay detached
be very firm
assume the blame
get emotional
40
Why is it important to take your temperature as part of effectively communicating in the workplace?
some clients are clear about what they want, others are not
if you are tired or sick, your interactions with clients might be affected
when you do, you trust your judgement
when you do, you stick to what you believe is right
41
which of the following best defines ethics
deep feelings common in all people
laws that regulate all industries
moral principles by which we live and work
posted rules and regulations in the work place
42
what is important when designing your time management system?
make sure it will work for you
make sure it is fool proof
make sure it will work for others
make sure it has worked for others
43
What should u do if clients arrive late, even if you can take them?
Provide the service without mentioning their tardiness.
Ask the clients to reschedule anyhow.
Politely advise the clients of the late policy.
Politely tell them you can no longer accept their business.
44
Which polish immigrant Americanized his name in 1908 and moved to LA, where he began making and selling makeup
Charles Revson
Max Factor
Avicenna
Charles Nessler
45
What should you NOT do at the end of an employee evaluation?
Thank your manager for their guidance
Thank your manager for their feedback
Thank your manager for taking the time to do the evaluation
Keep your self-evaluation to yourself
46
You should avoid all EXCEPT which of the following in order to prevent costly mistakes in your social media venues
posting to personal pages or walls
participating in online arguments
using foul language
forwarding spam
47
David Beckham inspired men to embrace a more body conscious style
False
True
48
Braid patterns and hairstyles were used to indicate a persons tribe, marital status and religion
False
True
49
When you ____, you trust your judgement, uphold your values, and stick to what you believe is right.
believe in yourself
are attentive
talk less listen more
take your temperature
50
which one of the following is NOT an integral part of a good work ethic?
motivation
enthusiasm
hygiene
integrity
51
which facility would be least appropriate for a specialist?
day spa
photo or film set
full service salon
massage clinic
52
When should a client consultation be performed?
at part of every single service
only for the first few client visits
designed by business owners
only during the initial client appointment call
53
When should you try to upsell services?
when working with a new client whom you are not familiar
when a client does not want to talk about adding other services
always
never
54
an individual's personality is the sum f their
characteristics and attitudes only
characteristics, attitudes, and behavioral traits
attitudes and behavioral traits only
characteristics and behavioral traits only
55
ordering tasks on your to-do list from most important to least important is a form of
increasing self-esteem
writing a mission statement
procrastination
prioritizing
56
CLients rely on beauty professionlas to look good and be well groomed
True
False
57
Cosmetology is defined as
art and science of beautifying and improving the skin, nails, and hair
study of advertising, promotions, tracking inventory, snf educating staff
manufacture of devices and appliances to clean the skin, nails, and hair
art and science of researching past civilizations to understand how their
58
Which of the following should NOT be a part of a powerful online or printed portfolio?
Summary of continuing education
Statement of relevant civic affiliations
List of personal hygiene and grooming practices
Current resume
59
As a beauty professional, which of the following is TRUE of clients you are most likely to attract?
they will have similar tastes as yours
they will be late all the time
they will have opposite style than you
they won'y necessarily be your same age
60
why is it valuable for cosmetologists t understand the history of cosmetology?
HIstorical career options provide insight into career options available
knowing past laws and regulations
knowledge of history provides a deeper understanding of beauty trends
procedures and products used by cosmetologists have remainedunchanged
61
When is it appropriate to go to your manager with a complaint about a colleague?
never
anytime a colleague has done something to upset you
always
after you have tried everything to handle it
62
which of the following is NOT a reason beauty professionals should study & have a thorough understanding of life skill
beauty professionals are routinely asked to take formal tests
practicing good life skills will lead to a more satisfying career
the ability to deal with difficult circumstances
beauty professionals work with many different types of clients
63
which of the following is an example of using knowledge about cosmetology's history to understand a beauty trend?
volunteering on a magazine photo shoot to gain experience
using profit and loss statement to determine how much hair color to buy
using social media to post a question to an older, more experienced stylist
reinventing a classic style with a modern look, such as brighter haircolor
64
which of the following BEST describes your professional image?
it is your ability to become someone else
it is based on your skill and talent, which get you to the top
it is your ability to control all things clents can't see
the impression you project through your appearance and conduct at work
65
Which of the following is MOST important regarding your workspace?
It should be clean and uncluttered
It should have as many samples of products as possible
It should be adorned with personal items tht tell a lot about you
It should have lots of family pictures for the client to admire
66
Charles Nessler invented the first perm process that curled hair by wrapping the hair with metal rods heated by electric
False
True
67
in the early twentieth century, Garrett Augustus Morgan created a chemical solution that made wool straighter?
chemical hair relaxer
greasepaint make up
commercial hair color
lotion for permanent waving hair
68
Your portfolio should be prepared in a way that projects professionalism.
False
True
69
the child of former slaves, was a pioneer in the modern African American hair care and cosmetics industry
Gloria Swanson
Charles Nessler
Francois Marcel
Sarah Breedlove
70
Participate proactively in your career and in your success by _______.
communicating your desires and interests
avoiding self-evaluation
not thinking too much about either one
approaching the evaluation pessimistically
71
why is it important to practice diplomacyin your career in beauty and wellness
because it shows you are motivated to be driven to be successful
because you are aggressive and assertive
becauaseit shows you are emotionally stable
because it shows you can deliver messages in a kind way
72
Self esteem is based on
perfectionism
inner strength
outer strength
physical strength
73
Which of the following should be done to try to resolve an unhappy client problem?
find out why the client is unhappy
strongly assert your opinion
tell the client it cannot be fixed, even if you think it can
politely but firmly argue your points
74
which of the following is NOT part of personal grooming?
how a person dresses
how a person takes care of their hair
how a person cares for parts of their body
how a person treats cowrkers and clients
75
A Manufacturer Educator would be a good fit for a cosmetologist who enjoys public speaking and sharing info new stuff
False
True
76
if you asked 5 different people to define professionalism, you would likely get 5 different answers
True
False
77
Why did women pinch their cheeks and bite their lips during the victorian age?
as a nighttime ritual
to punish themselves
to induce natural color
as a social custom
78
Garrett Augustus Morgan created a chemical solution that made wool straighter, inventing the first
lotion for permanent waving
grease paint makeup
chemical hair relaxer
commercial haircolor
79
In 1985, hair dresser __, led by his passion for his craft and environment, invented amonia free hair color
lawrence gelb
farouk shami
noel decaprio
trevor sorbie
80
Why did women in rome color their hair?
they colored thier hair in preperation for burial
they colored their hair to indicate their social class
they colored their hair to protect it from the sun
they colored their hair to socialize and bond with elders
81
Once in a while, you will inevitably encounter a dissatisfied client. Remember the ultimate goal:
Always be upselling
Refuse to accept any blame.
Make the client happy.
Your expertise must shine.
82
Social media websites, including photo-sharing sites, can quickly diminish a person’s reputation if ______ is neglected.
personal hygiene
work ethic
the portfolio binder
media etiquette
83
Which of the following would be the LEAST appropriate response to a client who starts gossiping?
talk about what design they may like
quietly join in the gossiping
change the subject
give a quick tip for treatment and home care
84
which of the follwing is the best term to explain diplomacy
aggressiveness
tact
truthfulness
assetiveness
85
There is a saying in marketing " if you're not_____, then you don't exist."
enthusiastic
punctual
on the internet
personally hygienic
86
Within seven _____, someone will establish eleven _____ you.
minutes; rule for
meetings; questions for
hours; biases against
seconds; impression of
87
Fashion is, naturally, a(n) creative outlet for the beauty professional
True
False
88
Mid to late 20th century, all of the follwoing advances in cosmetology technology were introduced EXCEPT
permanent hair color product that penetrated the hair shaft
the flat iron used to create straighter styles
aerosol can that was used to create hair spray
the process for making steam distilled essential oils
89
When should the client intake form be started?
The moment the new client's first services are completed
The moment the new client comes in for the first visit
The moment a new client requests a second appointment
The moment a new client calls to make an appointment

Fall Final Orientation Flashcards | StudBud