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Chapter 101 Flashcards | StudBud
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Chapter 101
Chapter 101
34 terms
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Questions
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Answers
1
Leaning forward during a conversation might communicate:
I’m interested in what you are saying
I’ve had enough
I’m very bored
I’m not interested in what you are saying
2
Which of the following actions would diminish trust within the work environment?
Consistency
Respect
Gossip
Sincerity
3
Paraphrasing to summarize the meaning of what has been communicated is known as?
Reflective listening
Using tact
One-way communicat-ion
Using overtones
4
A foot doctor is called
Physiologist
A pediatrician
Gynecologist
A podiatrist
5
Inflammation of the fluid sac between a tendon and skin or bone is called:
Carpal tunnel
Bursitis
Dermatitis
Tendinitis
6
The term used to describe the science of healthy living is:
Ergonomics
Nutrition
Exercise
Hygiene
7
“No-Show” clients can be handled with the following strategies EXCEPT:
Never discussing the missed appointment
Offering other available appointments times
Making reminder calls ahead of time
Informing client of cancellation policy
8
All of the following are trust busters in a work environment EXCEPT:
Self-absorbed behavior
Integrity
Insincerity
Poor work ethic
9
Not making assumptions about people based on appearance reflects use of:
Respect
Etiquette
Commitment
Integrity
10
All of the following statements describe methods to build self-respect EXCEPT:
Resisting negative influences
Accepting and embracing change
Seeking out other positive people
Feeling down about yourself and others
11
Which of the following terms defines the art and science of beauty care?
Cosmetology
Onycology
Personal hygiene
Ethical conduct
12
Which of the following terms describes a pledge to a course of action?
Trust
Integrity
Insincerity
Commitment
13
The science that looks at how you work; body movements, positions, tools, equipment you use and the effects they have
Public Hygiene
Ergonomics
Economics
Personal Hygiene
14
As soon as you notice a discussion is getting off track, you should?
Talk louder
Remain silent
Bring it back to the main issue
Try harder to make your point
15
Maintaining healthy teeth and keeping the breath fresh is called:
Public sanitation
Oral hygiene
Public intoxication
Halitosis
16
Keeping the head up, chin level and abdomen flat are key points in having:
Good posture
A poor standing position
Potential injuries
Bad posture
17
Hair is considered beautiful when it is:
Oily and shiny
Dull and short
Dry and frizzy
Clean and healthy
18
What conditions occurs when tendons become inflamed:
Bursitis
Sore feet
Varicose veins
Tendinitis
19
The shoes that are recommended to be worn to practice good posture when standing for long periods of time
Low, broad-healed shoes
Shoes with pointed toes
High heeled shoes
Shoes without arch support
20
Eye contact, smiling and posture are all examples of:
Verbal communication
Inflection
Personality
Nonverbal communication
21
Which of the following responsibilities is NOT found in a professional code of ethics?
Being loyal to employer and co-workers
Showing respect for the feelings and rights of others
Being fair and courteous to your co-workers
Failure to fulfill obligations
22
Which type of shoes should be worn to prevent fatigue caused by standing for long periods of time?
High-heeled shoes
Shoes with pointed toes
Low, broad-heeled shoes
Shoes without arch support
23
An overly wide jaw can be visually narrowed by applying:
A lighter contour cream to the inner areas of the jawline
Lighter contour cream to the outer areas of the jawline
Darker contour cream to the inner areas of the jawline
Darker contour to the outer areas of the jawline
24
The outward reflection of your inner feelings, thoughts, attitudes and values is defined as:
Communication
Respect
Psychology
Personality
25
All of the following actions can help prevent neck and back problems EXCEPT:
Standing with feet together
Adjusting
Using free standing sinks
Working with your back straight
26
Which of these terms is considered a trust-buster:
Dependability
Sincerity
Gossip
Consistency
27
Your own personal system of moral principles and values is know as:
Courtesy
Attitude
Personal Ethics
Professional Ethics
28
Which of the following preventive measures will help alleviate foot and leg problems
Raising your feet on a stool during breaks
Wearing high heels
Wearing shoes with poor arch support
Standing for long periods of time
29
Which of the following descriptions would NOT play in your commitment to success as a cosmologist
Attaining a healthy body and mind
Achieving the highest level of standards of professional behavior
Insufficient rest
Believing in bringing beauty to the lives of others
30
Ann, a loyal client, has just arrived late for her appointment. How should a salon professional handle this situation?
Discuss issues at front desk in front of others
Explain what services you have time to complete
Ignore talking about the situation
Leave out steps to save time
31
Almost all foods contain mixtures of energy nutrients, which are all of the following terms EXCEPT:
Fats
Carbohydrates
Keratin
Proteins
32
An individual’s system of maintaining cleanliness and health is known as:
Public sanitation
Personal hygiene
Personal hygiene
Nutrition
33
If a person matches their actions with their words, its an example of:
Respect
Commitment
Integrity
Etiquette
34
Keeping the abdomen flat, the chin level and the head up are key points in having:
Potential injuries
Bad posture
Good posture
A poor standing position