Retail Industry

In the customer loyalty life cycle, the customer has a want/need then considers purchasing options, what step is next?

Retailers use technology in stores and online to

Marketing programs - track purchase history, provide incentives to loyal customers

Who is responsible for making sure safety exits are NOT blocked and free in case of an emergency?

A group of people that work together towards a shared purpose or common goal

When you respond to a challenge with optimism, helpfulness, encouragement, and/or excitement, you're demostarting:

What does the M in SMART stand for?

a company's goal is to earn $5 profit a day for every sale

Merchandise without an expiration date like electronics, tools and home goods typically have a longer

What common events could result in inventory shrinkage?

Choose the example of nonverbal communication

When working on a ladder, what's one thing you need to avoid in order to prevent falling?

Which item is a retail product?

What SMART goal is missing from this goal "You must stock 20boxes of products onto the shelves"

What does the R in SMART goal setting stand for?

Responsible for the production of finished products

Which of the following does not cause inventory shrinkage?

Tuning out interruptions is an example of which time management skill?

When you have key info about a company's products and services and use it to help customers

A company's image and reputation, how the world sees the product or company

Which area in a retail store usually ensures compliance w labor laws, recruits, train new employees, process payroll,etc

What information should you expect to enter on a job application?

The repetitive cycle that occurs with retailers in regard to product assortment

What does the T in SMART stand for

A poor reaction to an idea or situation

Ensure compliance with labor laws, recruits, keeps records and processes payroll

In the retail product cycle, what step comes after the distribution process?

Which is retail service?

Preventing injury and illness to customers and employees is called

The inventory term that describes the ability to scan large volumes of inventory or tagged items at a time

When lifting, you should use what part of your body to do the most of the lifting?

Which of the following key performance indicators can be used to measure whether each store is meeting sales goals?

What item is a retail product?

A person or company that sells goods and or services to a customer

What tool can you use to help organize your time

Recommending additional items that complement a purchase

Which of the following is most likely to be a role in a retail career?

Customer makes a purchase and their transaction total is $23.47. The customer pays with $40.00 cash. How much change?

In the problem solving process, which step comes after Come Up With Solutions

According to the inventory life cycle, after a retailer receives products, the next step is

Which of the following key performance indicators can be used to measure whether all employees are reaching sales goals?

Physical goods (that can be touched) that can be bought and sold

What can decrease customer satisfaction?

Collects, stores and processes date

After purchasing a new car, a customer is satisfied with the service received from the sales person, which phase?

A large facility that manufactures send large quantities of product to then to be distributed to stores is called

During the selling process, you assess the needs and wants of the customer by asking yes or no questions

Store sells 100g of milk in a wk so they purchase 100g of merch on the shelf. Sold out in 2 days and couldve sold more

Which of the following is not part of the retailer's role in inventory management?

Buys large quantities of product from manufacturers and sells them to to retailers

The term for distributing merchandise from the manufacturers to retail locations is called

In the problem solving process, which step comes after Choose a Solution?

Which SMART goal element is missing from this goal "you must sell a lot of items today"

When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores they are

Every morning you take a train to get to work early, today the train broke down. Define the problem.

In the customer service process, it's always important to greet the customer within

In the problem solving process, which steps comes after Define the Problem?

What constributes to a negative brand?

In retail, COGS refers to

In the problem solving process, which step comes before Take Action?

Which of the following does OHSA require companies to do to help keep employees safe?

The measurement of how happy the customer is

Which of the following skills are the most helpful to a salesperson?

Manages on site revenue generation, administration and expenses

People who purchase goods or services

Planners, checklist, large calenders, and computer applications are used with which time management skill

The customers current tv breaks before the super bowl. The customer planned a super bowl party and needs a tv, wutphase?