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Chapter 30 31 and 32 milady Flashcards | StudBud
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Chapter 30 31 and 32 milady
Chapter 30 31 and 32 milady
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1
the term ____ refers to the percentage of the revenue that the salon takes in from services performed by a cosmetologist
commission
salary
tip
wage
2
when planning and constructing the best physical layout for a salon, the primary concern should be _____
salon carpeting
salon furniture
color scheme
maximum efficiency
3
an agreement to buy an established salon does not typically include which of the following?
an analysis of future maintenance costs
a financial audit
confirmation of the identity of the owner
a signed statement of inventory and its value
4
which type of salon is likely to offer extras like five minute head, neck, and shoulder massages as part of the shampoo?
booth rental salon
mid priced full service salon
high end image salon
basic value priced salon
5
having ____ means being committed to a strong code of moral and artistic values.
enthusiasm
integrity
motivation
a strong work ethic
6
being a good team player includes ____
striving to help others
refusing to be subordinate
withholding your knowledge
focusing on your own work
7
with each call, a gracious, appropriate response will help build ____
the salons energy level
the salons reputation
teamwork
a quiet atmosphere
8
when taking the practical exam, which of the following behaviors is not likely to be beneficial?
listen carefully to the instructions and follow them explicitly
focus on what the other test candidates are doing as you work
follow all infection control and safety precautions throughout exam
observe other practical exams prior to taking yours if allowed to do so
9
during you career journey, when is a great time to achieve significant accomplishments that will strengthen your resume?
after obtaining your first position
while you are in cosmetology school
after graduation
after achieving success
10
when gathering accurate financial information for purchasing an existing salon, it is often helpful to consult with a __
attorney
interior designer
certified public accountant
architect
11
which part of a business plan ensures that all clients and employees are treated fairly and consistently?
executive summary
financial documents
organizational plan
salon policies
12
when going over the directions for the exam, if there are things you do not understand, you should ___
focus on parts of the exam you do understand
try to figure it out on your own
turn your test in and take the exam another day
ask the examiner
13
it should always be your type priority to meet which of the following financial obligations?
rent or mortgage
utility bills
payroll
vendor bills
14
supplies used in the daily business operation are considered _____
inventory supplies
retail supplies
consumer supplies
consumption supplies
15
which type of salon shares a national name, consistent image, and business formula that is used at every location?
valued-price salon
franchise salon
day spa
medical spa
16
what is the third step in the process of securing employment?
requesting and interview
showing up for a spontaneous interview
observing the salon
targeting the salon
17
which part of a business plan summarizes your plan and states your objectives?
executive summary
mission statement
marketing plan
salon policies
18
which part of a business plan is a description of the key strategic influences of the business?
marketing plan
vision statement
supporting documents
mission statement
19
which part of a business plan outlines all of the research obtained regarding the clients your business will target
executive summary
financial documents
marketing plan
organizational plan
20
form of business in which a firm that is already successful enters into a continuing contractual relationship w others__
a partnership
a franchise
a corporation
a sole proprietorship
21
which part of a business plan includes the owners resume, personal financial info, legal contracts, and other agreements
executive summary
financial documents
supporting documents
salon policies
22
human resources does not cover which of the following concerns?
what you must do when firing someone
what you can and cannot say when hiring someone
how you manage your employees
what you should do when you need to increase sales
23
booking appointments is primarily whose job?
the cosmetologists
the clients
the receptionists
the managers
24
which of these terms refers to understanding the strategies for successfully taking tests?
work ethic
street smart
test wise
deductive reasoning
25
which payment structure is used to motivate employees to perform more services, thereby increasing their productivity?
hourly rate
salary plus commission
salary plus tips
weekly rate
26
a ___ is a document that outlines all the duties and responsibilities of a particular position in a salon or spa.
job description
employment agreement
resume
rental agreement
27
a ____ document is a collection of photos and documents that reflect your skills, accomplishments, and abilities
employment
resume
cover photo
employment portfolio
28
smooth business management depends on sufficient investment capital as well as ____
personnel with only basic training
excellent customer service delivery
minimal computer skills
adequate business procedures
29
once you understand the principles behind selling, you can also feel good about providing your clients with _____
more products than needed
a valuable service
a friendly smile
a gift certificate
30
for cosmetologist who has a large, steady clientele and who does not have to rely on the salons general clientele
an S corporation
booth rental
a limited liability company
a franchise
31
which of these terms refers to customers who are loyal to a particular cosmetologist?
loyalists
personell
client base
walk ins
32
the typical independent salon has about ___
ten
three
forty
five
33
the first goal of every business should be to ____
maintain current clients
compensate employees
upgrade existing equipment
attract new clients
34
on the day of an exam, it is important to arrive early with a self-confident attitude and be alert, calm, &,
ready for a break
anxious
ready for a challenge
eager to pass
35
an ____ is an essential set of benchmarks that, once achieved, helps you realize your mission and your vision
assignment
obligation
goal
result
36
which of these is usually the best form of compensation for a new salon professional to start out?
salary
commission
tips
salary plus commission
37
the common range for commissions is ___
20 to 30 percent
50 to 80 percent
25 to 60 percent
15 to 25 percent
38
part of business plan outlines employees and management levels and describes how the business will run administristively
financial documents
mission statement
vision statement
organizational plan
39
which of the following information is not typically included in a job description?
the attitudes the employee is expected to have
all of the employees duties
the specifics of the individual employees salary
all of the employees responsibilities
40
when developing your resume, use concise, clear sentences and avoid overwriting or ____
flowery language
action verbs
direct language
relevant experience
41
when preparing your professional resume, it is recommended that you ___
focus on information relevant to the position you are seeking
omit information about your professional skills
make it about two pages long
focus primarily on the schools you have attended
42
which of the following behaviors is not considered a good study habit?
developing a detailed vocabulary list
reading content carefully
staying up late studying the night before a test
organizing and reviewing handouts
43
which of the following methods of compensation is not likely to be encountered in the salon industry?
salary plus commission
salary
salary minus tips
commission
44
which of these questions can a potential employer legally ask during an interview?
are you authorized to work in the United States?
how old are you?
what types of illnesses or disabilities do you have?
what is you native language?
45
if you default, it means that you ____
failed to repay a loan
opened a line of credit
were asked to leave your job
paid your bills on time
46
when choosing a location for your business, you should select on that ____
offers easy access
has limited parking
is secluded
has low traffic
47
which of these strategies will help you to effectively meet your clients needs?
once you have a job stop learning
say whatever is necessary to make a sale
always put yourself first
be punctual
48
it is recommended that you select which of the these people as a role model?
a stylist in the salon
a vendor
a client
a friend
49
which of these words is an example of an absolute?
never
sometimes
equal
good
50
when is the best time to think about getting your client back into the salon?
before they arrive at the salon
several days after they leave the salon
just after they leave the salon
while they are still in the salon
51
having the drive to take necessary action to achieve a goal is known as ___
motivation
integrity
enthusiasm
work ethic
52
it is recommended that you create a digital portfolio or _____
written summary of your career highlights
after photos of your work
limited review of accomplishments
an online showcase of your work
53
after doing a salon site visit, it is important to send the salon representative a ____
personal photo
resume
thank you note
cover letter
54
keeping track of where your money goes is one step toward making sure that you ____
maintain confidence
have a good work ethic
always have more than you need
alway have enough
55
supplies purchased by a salon that are to be sold to clients are ____
retail supplies
inventory supplies
client supplies
consumption supplies
56
the process of reaching logical conclusions by employing logical reasoning is called ____
deductive reasoning
postulating
deciphering information
intuition
57
which of these is a recommended method of increasing your income?
working more hours
spending more money
retailing less
lowering your prices for services
58
a good way to get the conversation started on retailing products is to ____
place the product in the clients hands
not share the product benefits as clients will not understand them
rarely offer sales promotions
have dim, subtle lighting in the retail area
59
when answering a multiple choice question ___
you should stop reading the choices when you see the one that looks correct
you should never guess under any circumstances
responses such as all of the above are usually not the correct choice
if two choices are opposites, one is probably correct
60
which part of a business plan is a long term picture of what the business is to become and what it will look like
vision statement
marketing plan
mission statement
salon policies
61
which of these is considered the very best form of advertising for a salon?
satisfied clients
television ads
newspaper ads
radio spots
62
getting into the field and visiting salons and talking to salon owners, managers, educators and stylists is known as ___
visiting
networking
interacting
speaking
63
which part of business plan includes projected financial statements, and financial statement analyses?
vision statement
organizational plan
salon policies
financial document
64
these are serious consequences for not reporting cash tips as income including fines and potential jail time as well as_
decreasing your borrowing power
raising your social security retirement income
increasing the employer match of your 401k savings account
raising the Bureau of Labors endorsement of cosmetology as sustainable
65
the act of recommending and selling products to your clients for at home use is known as ____
wholesaling
soft selling
ticketing
retailing
66
what is the minimum number of stock holders allowed for a corporation to exist?
one
two
three
zero
67
another name for an individual owner who determines policies and has the last say in decision making is a ____
manager
sole proprietor
stockholder
business partner
68
the internet is a powerful medium to ____ and attract new clients
share secrets
reach lost relatives
improve your skills
build your reputation
69
the basic question or problem in a test question is known as a ____
response
stem
query
post
70
costs to create even a small salon in an existing space can range from ___ per square foot
$20 to $35
$75 to $125
$5 to $15
$30 to $80
71
the first reality when you are in a service business is that your career revolves around ____
making a profit
making yourself happy
serving your clients
helping your coworkers
72
make yourself available for speaking anywhere that will put you in front of people in your community who are _____
ready to listen
potential clients
already have a stylist
potential friends
73
a ____ is a written summary of a person’s education and work experience
personal history
resume
cover letter
portfolio
74
supporting materials that should be taken to an employment interview include your resume, employment portfolio, and ____
your medical history
fact and figures
your birth certificate
your ideas for change
75
the practice of recommending and selling additional services to your clients is known as ____
hard selling
retailing
ticket upgrading
incentivizing
76
someone who is trained to do everything from recording sales and payroll to generating a profit and loss
a receptionist
a full charge bookkeeper
a manager
a financial director
77
which of these terms refers to your staff or employees?
clients
constituents
creditors
personnel
78
a powerful portfolio will include letters of reference from _____
former employers
neighbors
family members
friends
79
if you operate your salon in a building that you own, it is not necessary to purchase which of the following insurance?
renters insurance
liability insurance
burglary insurance
malpractice insurance
80
your interview outfit should be fashionable and flattering as well as similar to the salon’s ____
style culture
color scheme
logo colors
clientele dress