complicated messages from suppliers should

be passed on to colleagues immediately

if the wrong information is obtained and used

there could be a safety risk involved

if parts or vehicles are not delivered on time

customer satisfaction is lowered

if recognised procedures & processes are not carried in the workplace

the job may take longer or completed incorrectly

a trainee see a major Health & safety hazard they should

report this verbally to their supervisor &write out a report

supply records for a 3 year old car part may be needed when

making a manufacturers warranty claim

if real commitments to customers are met it could result in

the firm gaining a good reputation

in an automotive environment a new trainee should expect to

be supervised by qualified staff

a customers car can not be repaired on time due to parts delay what is the next step

verbally report the problem to the supervisor

a customer has no mechanical knowledge of cars how would you describe the fault on his car.

at a level that the customer would understand

in an automotive environment a general manager would be responsible for

all aspects of the efficiency of the business

one way of trying to avoid poor working relationships is for a company

have a grievance & disciplinary procedure

if parts are eligible for repairs or replacement under warranty

only original manufacturers parts can be fitted

a small garage workshop will have direct links with their

receptionists & parts department

studbud

2-G3 Revision

27 termsStudBud Administration865 plays

Flashcards27 cardsFPractice quizPHost liveL

Questions 27

Answers

1
complicated messages from suppliers should
be left with others to deal with at some point
be passed on to colleagues immediately
be passed to colleagues when next seen
be recorded & played back at lunch time
2
trade plates allow a trader to carry out thier business with out having to register every car
false
true
3
listening to other peoples views & opinions helps colleagues to work as a team
true
false
4
if the wrong information is obtained and used
It is not really important
there could be a safety risk involved
it can be put right next time
it is best to deny all knowledge of this
5
in a large automotive environment a senior employee may be expected to
deal directly with the customers
supervise & instruct trainees
order spare parts & consumables
all the answer options shown
6
if parts or vehicles are not delivered on time
the customer will have to wait
customer satisfaction is lowered
customers satisfaction is raised
it does not matter that much
7
if recognised procedures & processes are not carried in the workplace
the customer will never know so it does not matter
the foreman will be pleased that you have taken less time
the job may take longer or completed incorrectly
completed much quicker & more cheaply
8
a trainee see a major Health & safety hazard they should
let someone else report to the supervisor
leave a note for the cleaner, let them sort the problem
report this verbally to their supervisor &write out a report
carry on working to complete the job nothing to do with you
9
a vehicle chassis number indicates, the body style, engine, type, model & series
false
true
10
when carrying out vehicle identification & parts supply activities full data is required
false
true
11
supply records for a 3 year old car part may be needed when
carry out the first MOT
spraying an accident damaged panel
deciding when to charge the battery
making a manufacturers warranty claim
12
if real commitments to customers are met it could result in
customers not coming back
less work being booked in
disappointed disgruntled customers
the firm gaining a good reputation
13
in an automotive environment a new trainee should expect to
deal directly with customers
be supervised by qualified staff
report directly to the manager
repair vehicles unsupervised
14
when people work well together, they respect each other & enjoy their jobs.
true
false
15
fitting a speed rated tyre it must at least be fitted with the equivalent of the original
true
false
16
a customers car can not be repaired on time due to parts delay what is the next step
verbally report the problem to the supervisor
leave the supervisor a written message on his desk
wait until the customer turns up before worrying
keep working & not worry about the problem
17
in order the correct spares are ordered for a car it is necessary to consult
a data chart
diagnostic data
an MOT manual
a parts list
18
when fitting parts to a vehicles steering system secondhand parts are acceptable tofit
false
true
19
a VIN nmber allocated to a vehicle is important when
ordering spare parts
applying for insurance
completing an invoice
renewing road tax
20
a customer has no mechanical knowledge of cars how would you describe the fault on his car.
at a level that the customer would understand
as technical as possible to cause confusion
as technical as possible as that is what they wanted
non technical because they would not under stand anyway
21
in an automotive environment a general manager would be responsible for
all aspects of the efficiency of the business
supervising the work shop rota
checking the quality of vehicle repairs
selling new cars to customers at weekend
22
one way of trying to avoid poor working relationships is for a company
make sure staff do not talk to each other
make sure staff are not informed of the problem
pay everyone a different rate
have a grievance & disciplinary procedure
23
if parts are eligible for repairs or replacement under warranty
spurious parts can be fitted
any type of part can be used if it fits
only original manufacturers parts can be fitted
any parts can be fitted if fitted by the main agent
24
the Vin number is used to identify
the colour
the engine type & size
date of registration
the year of manufacture
25
the body repair section within a dealership will carry out
new car sales
mechanical servicing
accident damage repairs
valeting & cleaning
26
a small garage workshop will have direct links with their
Administration & car sales
main office & valeting section
managers & cleaners
receptionists & parts department
27
one advantage of the telephone is that it gives
immediate contact & action
face to face communication
internet connection to email
a record of what is said

2-G3 Revision Flashcards | StudBud

2-G3 Revision

27 termsStudBud Administration865 plays

Flashcards27 cardsFPractice quizPHost liveL

Questions 27

Answers

1
complicated messages from suppliers should
be left with others to deal with at some point
be passed on to colleagues immediately
be passed to colleagues when next seen
be recorded & played back at lunch time
2
trade plates allow a trader to carry out thier business with out having to register every car
false
true
3
listening to other peoples views & opinions helps colleagues to work as a team
true
false
4
if the wrong information is obtained and used
It is not really important
there could be a safety risk involved
it can be put right next time
it is best to deny all knowledge of this
5
in a large automotive environment a senior employee may be expected to
deal directly with the customers
supervise & instruct trainees
order spare parts & consumables
all the answer options shown
6
if parts or vehicles are not delivered on time
the customer will have to wait
customer satisfaction is lowered
customers satisfaction is raised
it does not matter that much
7
if recognised procedures & processes are not carried in the workplace
the customer will never know so it does not matter
the foreman will be pleased that you have taken less time
the job may take longer or completed incorrectly
completed much quicker & more cheaply
8
a trainee see a major Health & safety hazard they should
let someone else report to the supervisor
leave a note for the cleaner, let them sort the problem
report this verbally to their supervisor &write out a report
carry on working to complete the job nothing to do with you
9
a vehicle chassis number indicates, the body style, engine, type, model & series
false
true
10
when carrying out vehicle identification & parts supply activities full data is required
false
true
11
supply records for a 3 year old car part may be needed when
carry out the first MOT
spraying an accident damaged panel
deciding when to charge the battery
making a manufacturers warranty claim
12
if real commitments to customers are met it could result in
customers not coming back
less work being booked in
disappointed disgruntled customers
the firm gaining a good reputation
13
in an automotive environment a new trainee should expect to
deal directly with customers
be supervised by qualified staff
report directly to the manager
repair vehicles unsupervised
14
when people work well together, they respect each other & enjoy their jobs.
true
false
15
fitting a speed rated tyre it must at least be fitted with the equivalent of the original
true
false
16
a customers car can not be repaired on time due to parts delay what is the next step
verbally report the problem to the supervisor
leave the supervisor a written message on his desk
wait until the customer turns up before worrying
keep working & not worry about the problem
17
in order the correct spares are ordered for a car it is necessary to consult
a data chart
diagnostic data
an MOT manual
a parts list
18
when fitting parts to a vehicles steering system secondhand parts are acceptable tofit
false
true
19
a VIN nmber allocated to a vehicle is important when
ordering spare parts
applying for insurance
completing an invoice
renewing road tax
20
a customer has no mechanical knowledge of cars how would you describe the fault on his car.
at a level that the customer would understand
as technical as possible to cause confusion
as technical as possible as that is what they wanted
non technical because they would not under stand anyway
21
in an automotive environment a general manager would be responsible for
all aspects of the efficiency of the business
supervising the work shop rota
checking the quality of vehicle repairs
selling new cars to customers at weekend
22
one way of trying to avoid poor working relationships is for a company
make sure staff do not talk to each other
make sure staff are not informed of the problem
pay everyone a different rate
have a grievance & disciplinary procedure
23
if parts are eligible for repairs or replacement under warranty
spurious parts can be fitted
any type of part can be used if it fits
only original manufacturers parts can be fitted
any parts can be fitted if fitted by the main agent
24
the Vin number is used to identify
the colour
the engine type & size
date of registration
the year of manufacture
25
the body repair section within a dealership will carry out
new car sales
mechanical servicing
accident damage repairs
valeting & cleaning
26
a small garage workshop will have direct links with their
Administration & car sales
main office & valeting section
managers & cleaners
receptionists & parts department
27
one advantage of the telephone is that it gives
immediate contact & action
face to face communication
internet connection to email
a record of what is said