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Team effectiveness
Team effectiveness
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StudBud Administration
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To confirm knowledge prior to sitting unit 155 of the retail level 1 technical certificate
Flashcards
18 cards
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Practice quiz
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Questions
18
Answers
1
Which one of the following is MOST likely to benefit individual employees working in a team?
Increased time off
Improved morale
Increased sales
Improved incentives
2
Which one of the following must be included in a contract of employment
Names of managers and staff
Customer service standards
Annual leave arrangements
Store opening and closing hours
3
Which is the most effective if an employer fails to keep to the terms of a contract?
A team briefing
A training session
Customer feedback
A grievance meeting
4
One purpose of a contract of employment is to provide clear guidelines for?
Customers
Employees
Visitors
Supplies
5
If an employer consistently breaks the contract terms what should the employee do?
Organise at team meeting
Meet with the buyers
Arrange to take court action
Attend a training session
6
Which one of the following is the MOST important reason to identify own development needs? To
Maintain pay levels
Improve personal skills
Maintain sales levels
Pass skills to others
7
Which is the BEST method for improving the performance of an individual retail employee?
Briefing with sales team
Reading product information
Meeting with manager
Learning on the job
8
What is the likeliest action from the employer if an employee breaks contract terms once?
Transfer to another store
Arrange a verbal meeting
Withdraw bonus payment
Ask employee to leave store
9
Time management training for employees is MOST likely to improve staff
Efficiency
Motivation
Payments
Morale
10
Which one of the following MOST benefits a retail business when individuals work in teams?
Increased customers
Improved goals
Improved efficiency
Increased legislation
11
Which of the following is the Most effective communication method when allocating urgent tasks?
Company newsletter
Notice boards
Appraisal session
Staff briefing
12
Which one of the following would be the most responsible for sales?
Head office buyer
Stockroom assistant
Display supervisor
Shop floor assistant
13
Which one of the following protects an employee who is physically challenged?
Disability DiscriminationAct
Health and Safety at Work Act
Consumer Credit Act
Race Relations Act
14
Which one of the following makes an effective team? Being
Selfless
Supportive
Ruthless
Argumentative
15
Which is the BEST method for improving the performance of an individual retail employee?
Briefing with sales team
Learning on the job
Reading product information
Meeting with manager
16
What would an employer most likely do if an employee seriously violates contract terms?
Arrange a training session
Suspend pending an enquiry
Withdraw bonus payment
Transfer to another store
17
Which one of the following MUST be included in a contract of employment?
Training days
Service Standards
Names of colleagues
Location of work
18
Which is the MOST effective way of communicating customer feedback to the team?
Notice board
Staff briefing
Store gossip
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