What does IACUC stand for?

institutional animal care and use committee

An IACUC should consist of at least:

one vet, one scientist, one non scientist, one non employee

Where is veterinary medicine in need?

universities, government agencies, corporations, private practice

A vet that has not examined your pet in person is _______

not allowed to diagnose the pet's condition or prescribe tx

Which should do this with regards to the human-animal bond?

understand, respect and encourage

Front desk staff should never:

provide a medical prognosis, prescribe medication, treat, diagnose

When hiring a person, which of these questions would be appropriate to ask?

what qualities and skills would you bring to our clinic

If a veterinary staff member is under direct supervision, that means:

the veterinarian is in the hospital with them

The front desk is really important because:

they are well versed in proper communication with clientele, are the first thing customers see, are experts in proper customer service, they are the last place that customers interact

Which of these should you never do in a workplace?

Spread rumors, Publically berate your coworkers, Publically (especially online) berate your employer, Gossip

Verbal skills include:

avoiding words such as "um" and "like", using terms that are easy to understand, using proper tone, acknowledging what the client said

What is the purpose of the Veterinary Practice Act?

state regulations for all veterinary professionals

After a client stops speaking it's important that you:

Briefly acknowledge what they said

What does the FDA regulate?

Pharmaceuticals and supplements that enter into food animals

Which is an example of good body language?

Keeping your hands out of your pockets

To avoid a lawsuit, it's important all members of the vet facility ensure that:

all conversations, phone calls, tx, etc. are documented

Which is needed before we do anything for the pet?

veterinarian-client- patient relationship

The first and most important responsibility in veterinary medicine is:

putting the needs of the pt 1st to relieve suffering & pain

studbud

NAVTA Study Guide 2: Communication and Client Relations

77 termsStudBud Administration503 plays

Communication/Education/Professional Conduct

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Questions 77

Answers

1
What does the DEA regulate?
animal welfare
pharmaceuticals and supplements that enter into food animals
national veterinary compliance
controlled pharmaceuticals
2
What does IACUC stand for?
institutional animal compliance and use committee
institutional animal care and use committee
institutional animal care and use compliance
institutional animal care and utility committee
3
Individuals that maintain proper hygiene of animals are called:
kennel assistants
groomers
externs
shelter volunteers
4
An IACUC should consist of at least:
one vet, one scientist, one non scientist, one non employee
one vet, one human dr, one non-scientist, and a non employee
one vet, one scientist, on non scientist, one human dr
one vet, one scientist, one human dr, and a lawyer
5
Liability means:
a failure to perform what is necessary
legally not responsible
lying
legally responsible
6
Where is veterinary medicine in need?
universities
government agencies
corporations
private practice
7
Professionalism does NOT include:
professional grooming
professional language
professional appearance
loss of temper
8
A valid VCPR cannot occur without the vet ____ examining the animal.
virtually
telephonically
physically
telepathically
9
These are rules and principals that govern proper conduct:
Rules
Ethics
VA instructor rules
Dos and Don'ts
10
Team members that are tasked with feeding, walking, and cleaning boarding facilities are:
residents
maintenance personnel
kennel assistants
janitors
11
Vet that provides guidance & leadership to medical staff to ensure the highest quality of care
hospital manager
office manager
hospital administrator
medical director
12
A vet that has not examined your pet in person is _______
allowed to diagnose, but not treat the patient
able to prognose the final outcome of treatment
not allowed to diagnose the pet's condition or prescribe tx
allowed to diagnose and treat the patient
13
Science of protecting community health by preventing dz, through education, and controlling dz
veterinary health
community health
public health
zoonotic health
14
A diplomate is a:
researcher
board-certified specialist
professor
general practicioner
15
Which should do this with regards to the human-animal bond?
respect, tolerate and undermine
encourage, critique and judge
understand, reconstruct and interfere
understand, respect and encourage
16
Front desk staff should never:
provide a medical prognosis
prescribe medication
treat
diagnose
17
When hiring a person, which of these questions would be appropriate to ask?
what is your religion
what qualities and skills would you bring to our clinic
do you have children
all of these answers are correct
18
A kennel worker just let a dog get loose, and it was HBC. Who's legally liable for that action?
veterinarian
driver of the car
the hospital owner
kennel worker
19
If a veterinary staff member is under direct supervision, that means:
the veterinarian is available by phone
the veterinarian is watching over their shoulder
the veterinarian is in the same room as them
the veterinarian is in the hospital with them
20
An oncologist is a doctor that specializes in:
cancer
heart problems
arthritis
neurological issues
21
Person that is responsible for direct oversight of the receptionist is the:
office manager
practice manager
hospital administrator
medical director
22
The front desk is really important because:
they are well versed in proper communication with clientele
are the first thing customers see
are experts in proper customer service
they are the last place that customers interact
23
A veterinarian is a person that has earned which degree?
MBA
DVM or VMD
PhD
DDS
24
Which is the basic expectations of all employees?
ability to work with others
adhere to policies and procedures
follow directions
all of these
25
This is a team member that helps to assist vets and vet techs with their roles in the clinic.
receptionist
veterinary nurse
hospital manager
veterinary assistant
26
What is the first stage of grief?
bargaining
anger
acceptance
denial
27
Which of these should you never do in a workplace?
Spread rumors
Publically berate your coworkers
Publically (especially online) berate your employer
Gossip
28
Verbal skills include:
avoiding words such as "um" and "like"
using terms that are easy to understand
using proper tone
acknowledging what the client said
29
This person usually has a grad degree in business & is responsible for leading vets and staff
office manager
veterinary nurse
hospital administrator
receptionist
30
What is the purpose of the Veterinary Practice Act?
enforce veterinary rules for staff
regulate pharmaceuticals
enforce veterinary rules for pet owners
state regulations for all veterinary professionals
31
A graduate of a 4 year AVMA vet technology program that graduates with a bachelors degree is a:
veterinary technologist
veterinary technician
veterinarian
veterinary assistant
32
After a client stops speaking it's important that you:
Repeat, word for word, everything they just said
Briefly acknowledge what they said
Ignore anything they said that sounds sad or angry
Leave the room without saying anything
33
Stage of grief where a person wants to help in a situation for giving something in return
bargaining
acceptance
depression
anger
34
What does the FDA regulate?
veterinary practices for the nation
animal welfare
Pharmaceuticals and supplements that enter into food animals
controlled drugs
35
Veterinary nurses are not allowed to:
educate clients
act as an anesthetist
administer treatment under the supervision of a Dr
diagnose
36
Which is an example of good body language?
Crossing your arms
Keeping your hands out of your pockets
Clenching your jaw
Looking away all of the time
37
Doing and saying the right thing at the right time is known as:
courtesy
tact
kindness
empathy
38
In some states, it is not only an ethical obligation, but a legal obligation to report:
animals that are verbally chastised by their owners
owners forgetting to come in for an appointment
the humane treatment of animals
animal abuse
39
POMR stands for Problem-Oriented Medical Record
True
False
40
A medical practitioner trained and licensed to diagnose and treat animals is known as a:
veterinarian
veterinary technician
nurse
physician
41
What is a carcinogen?
A zoological agent
A cancer causing agent
An asthma causing agent
A dermatitis causing agent
42
A vet is expected to provide ____ during emergency situations.
a simple hello and nothing else
minimal essential care
nothing
full service treatment covered out of his/her pocket
43
Purposeful harm to an animal, or the failure to take care of an animal properly
animal welfare
humane animal treatment
animal abuse
animal rights
44
Which is the customer in the veterinary hospital?
the client
the patient
the veterinary team
all of these
45
To avoid a lawsuit, it's important all members of the vet facility ensure that:
all conversations, phone calls, tx, etc. are documented
all drugs are locked in the drug cabinet
all clients sign an estimate form
all clients sign a consent form
46
The business manager does NOT do this:
order equipement
pay bills
schedule employees
perform surgery
47
Having the ability to understand another person's feelings is called:
tact
patience
kindness
empathy
48
Veterinary technicians are a lot like:
veterinary nurses
office managers
veterinary assistants
none of these
49
Who sets the standards for veterinary medical ethics?
AVMA
ASPCA
PETA
AAHA
50
Which is needed before we do anything for the pet?
veterinarian-patient-technician relationship
veterinarian-client- patient relationship
technician-veterinarian-assistant relationship
technician-veterinarian-client relationship
51
The first and most important responsibility in veterinary medicine is:
avoiding slander
practicing below the standards of care
giving copies of medical records to clients
putting the needs of the pt 1st to relieve suffering & pain
52
Groomers
only make animals look pretty
are trained to treat animals
can help detect and prevent disease in an animal
are good at diagnosing lumps by looking at them
53
Which legal document would specify rules and regs for vets and techs?
government law
AVMA
veterinary practice act
statutory law
54
What is the last stage of grief?
bargaining
acceptance
anger
denial
55
A vet with a DVM/MPH degree is:
able to treat animals and people
likely going to work in a public health related field
a specialist in cardiology
a diplomat of a college
56
A vet with a DVM/PhD is someone who
spent less time in school than someone with a DVM
is trying to become a human doctor
none of these
is seeking to go into research
57
This is a method of nonverbal communication using physical behavior.
body language
auditory communication
visual communication
written communication
58
Veterinarians that are studying advanced clinical or surgical medicine in a hospital are:
interns and residents
externs and residents
kennel assistants
volunteers
59
The AWA, from which the IACUC derives legal authority, is the:
animal welfare act
american welfare association
american welfare act
animal wrights act
60
The clinic you work in has one vet on staff,Rebecca Clause. How should you address her?
Dr Clause
Clause
Dr Becca
Rebecca
61
A graduate of a 2-3 year AVMA accredited program in veterinary technology is a:
veterinary assistant
veterinary technologist
veterinary technician
veterinarian
62
Front desk personnel are tasked with:
copying, faxing, and emailing docs
scheduling apts at the correct time and with the correct Dr
keeping the reception area clean
communicating in a positive and confident manner
63
It is important to understand each position in the hospital to:
anticipate material prep and work to be done
place a catheter if the tech is busy
step in and perform surgery
diagnose disease
64
Which is an example of bad body language?
Looking at the person speaking
Nodding
Smiling when appropriate
Looking at your watch
65
A lack of emotion on a client's part after the loss of the animal
all of these
does not necessarily mean they do not care
always means they are cold and uncaring
probably means they did not view their pet as a child
66
When choosing appearance which must be considered?
potential for disease transmission
ability to move effectively
patient and personal safety
all of these
67
Some vets work in medical schools where they are involved in study of dz. This is known as:
intraspecies medicine
comparative medicine
interspecies medicine
lab animal medicine
68
Which career(s) require a state and national board exam as part of their certification?
veterinary assistant
veterinary technician
office manager
veterinarian
69
Exhaustion from long term stress can lead to an uncaring attitude towards patient care
burnin
burnout
Caregiver eustress
none of these
70
It is important to maintain the medical record by:
making prompt entries in ink
not entering your tasks
making prompt entries in pencil
making incomplete entries
71
The VA ensures the vet and vet tech can:
clean the floor
prescribe medications
clean a cage
complete their tasks efficiently
72
One of the most important aspects of professional conduct is punctuality, or:
Punctuation
Timeliness
Compassion
Courtesy
73
The ___ tx of animals is to tx them in a way that causes the least amount of harm
human
inhumane
abusive
humane
74
The art and science of providing medical support to veterinarians and patient is called:
veterinary medicine
veterinary technicianry
veterinary assisting
veterinary technology
75
What is the front desk?
area at the back of the hospital near the treatment rooms
reception area where doctors work
desk outside the front of the hospital
desk where the receptionists work
76
Attitude and behavior are important to be successful. Your attitude can have an affect on:
yourself
co-workers
client and patients
all of these
77
Protection of animals from inhumane treatment and neglect is known as:
veterinary welfare
animal rights
animal welfare
biomedical warfare

NAVTA Study Guide 2: Communication and Client Relations Flashcards | StudBud