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Chapter 11 & 12 Flashcards | StudBud
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Chapter 11 & 12
Chapter 11 & 12
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1
Which of the following prevents employees from opening email from an unknown source
firewall
data management
training
data backup
2
Who should take a call for scheduling a patient test
Manager
Physician
Clinical Supervisor
Medical Assistant
3
Which of the following is NOT one of the four fundamental elements of computers
Site license
Input devices
Central processing unit (CPU)
Software
4
A phone call regarding a prescription refill request should be answered by
physician
patient
medical assistant
manager
5
Viruses find their way onto a system through which of the following EXCEPT?
Opening unauthorized software
Downloading programs from the Internet
Secure Websites
Email attachments
6
Which of the following limits access to the system from the outside
data backup
training
data management
firewall
7
A system that answers the call and provides the caller with a choice of departments or services by number selection
Electronic mail
Facsimile machine
Answering Service
Automated routing system
8
Computer ergonomics addresses safety issues and concerns specific to which of the following?
All of the above
Posture
Eye strain
Cumulative trauma disorder
9
You start an incoming call by asking the caller some questions in order to screen calls. Why is this important?
To get out your protocol book to help the person
To be sure the caller talks to the person who will be most helpful
To elicit information and give you time to think
To give you time to signal the office manager for help
10
A smartphone accesses small computer programs called apps that are designed to meet a multitude of computing functions.
False
True
11
Which of the following is NOT a true statement regarding defragmentation of a computer system?
It can be performed in a very short period of time.
It should be performed during a time when the office is closed.
It removes blank spaces left on the hard drive from deleted files.
It is easily done using a disk defragmenter included with the operating sys
12
Redundant Array of Independent Disks (RAID) is a type of storage media like optical or flash.
True
False
13
Which is a form of a device that alters digital data from computer and transmits it over cable or telephone?
Keyboard
Software
Modem
Monitor
14
Which of the following refers to storage memory that is lost when the computer is turned off or experiences a power fail
RAM
ROM
DVD
CPU
15
Which of the following best describes the starting point for a meaningful information security system?
Comprehensive security policy
Hacker software
Antivirus programs
Passwords
16
Secure wireless sites can be identified by a small padlock next to the network name
False
True
17
Which of the following best describes the most widely used type of computer in today’s health care facility?
Supercomputer
Minicomputer
Microcomputer
Mainframe
18
Magnetic disk drives can be internal or external to the computer unit.
True
False
19
In the exam room, which is important to remember when entering patient information onto the computer
Keep your eyes focused on the computer at all times.
Have patient sit so he can also view the monitor.
Position the patient to prevent him from viewing the monitor.
None of the above.
20
WiFi employs radio transmission and is vulnerable to eavesdropping by unauthorized users on the transmission.
False
True
21
According to telephone courtesies, when is it acceptable to place a patient on hold?
When you have the patient’s name and why they are calling
When it is an urgent call
Anytime, without asking and receiving permission to do so
When it is an emergency only
22
Which of the following is a true statement regarding a Universal System Bus (USB) port?
It is a small device that can be carried on a key chain.
moves data from computers not in the same network
used primarily as a connector for a flash drive
Can store 1000 gigabytes
23
Which of the following telephone courtesies should be used while on the telephone with a patient?
use jargon
use common terms
use slang
never use the callers name
24
A phone call regarding a pharmaceutical sale representative should be handled by
medical assistant
supervisor
medical manager
physician
25
using antivirus software the suspicious behavior approach is often insufficient due to continual creation of new viruses
True
False
26
Phishing is a practice in which the recipient of an e-mail is directed to go to a website to provide information
True
False
27
For the non-bilingual medical assistant, what technique may help with communication to non-English speaking patients?
Speak faster than normal
Be patient
Speak louder than normal
Ask the person whether clarification is needed
28
An important part of telephone courtesy is listening. Which of the following is NOT an appropriate action when listening
Help slow talkers finish their sentences.
Listen to tone of voice.
Use empathy.
Do not interrupt.
29
What information is the medical assistant required to obtain on a new patient contacting the office?
Patient's name
Daytime telephone number
All of the above
Name of referral source
30
Which of the following statements is NOT true regarding system backup?
Magnetic tapes and optical drives are frequently used for backup.
System backup is frequently done during hours when the system is not in use
Current backup media should be stored in a secure off-site location.
untilize backup at least once a year
31
Smartphones (a type of personal digital assistant ) are replacing computer monitors due to their mobility
False
True
32
Which of the following is an example of the types of questions you need to ask in an emergency?
What happened? Who is the patient? How long have you had these symptoms?
How long have you had these symptoms? Any fever? Are you taking meds?
What happened? Who is the patient? Is the patient breathing or bleeding?
What happened? Who is the patient? Is this a new patient?
33
Flash memory devices cannot be used for system backups.
True
False
34
To prevent damage to computer components from static discharges, which is required at all workstations
none of the above
static fiber carpet
grounding mats
battery back up
35
Which is purging the system of inactive files containing sensitive data
training
data backup
firewall
data management
36
While you are asking questions, the person states, “I just took a bunch of pills.” What do you ask next?
What did you take?
What is the medication dosage?
How much did you take?
Are there overdose instructions on the bottle?
37
Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks?
Greeting patients
Scheduling patients
all of the above
answering general questions
38
Which of the following is the act of evaluating the urgency of a medical situation and prioritizing treatment?
Listening
Screening
Fluency
Empathy
39
Which of the following is NOT a function of the TPMS (Total Practice Management System)?
Providing laboratory test results to patients
Entry of demographic data
Scheduling patient appointments
Sending insurance claims
40
A phone call about billing questions should be answered by...
Manager
Physician
Supervisor
Medical Assistant
41
Which of the following best describes how computer equipment should be set up to minimize the occurrence of injury?
Adjust seat backs slightly forward.
Sit with thighs below knees.
Position feet in firm contact with floor.
Place the top of the monitor just above eye level.
42
Which of the following is NOT an advantage of the fax machine in the medical office?
The document is transmitted immediately.
Faxes are easy to use because most have to be forwarded to the provider.
Patient care can be enhanced.
The cost of a fax is approximately the same as a telephone call.
43
Which of the following phone calls should be referred to the provider?
Patients requesting to schedule an appointment
Billing questions
Complaints about medical treatment or care
Questions regarding office hours
44
Which of the following is NOT a consideration to use for effective message taking?
Always attach a patient’s message to the chart
Use a standard message pad with a carbonless copy.
When you take a message, give callers an approximate callback time.
Use technical terms to convey a professional image.
45
Which of the following is an example of hardware?
Output devices
Input devices
All of the above
CPU
46
What will make electronic health records a reality?
LANs
Cloud Computing
Apps
Wifi
47
To ensure patient confidentiality and practice sensible risk management, never discuss a patient with?
Patient’s attorney even if you have a signed release
Credit bureau/collection agency
Patient’s insurance carrier even if you have a signed release
Members of the office staff when necessary to the patient’s care
48
Which of the following best describes the process of communicating in digital form over computer networks?
Email
Answering service
Facsimile machine
Automated routing unit
49
Secure Internet sites can be easily discernible by a small padlock found anywhere on the web site window.
False
True
50
When computerizing the medical office, it is important NOT to do which of the following?
Allow adequate start-up time
Involve all staff members
Install while personnel are in the office
Work with a knowledgeable vendor
51
In the medical office, which of the following calls would be routed to the clinical medical assistant?
Billing Questions
Scheduling tests for patients
Requests for new prescriptions
Other providers
52
Which of the following best describes the purpose of a standard telephone pad for taking messages?
For making appointments
For emergency calls only
To have carbon copies in order to maintain written records
For screening calls
53
A phone call regarding insurance information should be answered by
Patient advocate
Manager
Medical Assistant
Supervisor
54
A STAT Report should be answered by
physician
Medical Assistant
Manager
Clinical Supervisor
55
The most common network(s) encountered in the medical office is (are) which of the following?
Internet
WAN
All of the above
LAN
56
Which best describes the most widely known injury associated with individuals routinely using a computer
Chronic fatigue syndrome
Eye strain
Carpal tunnel syndrome
Increased back pain
57
Which of the following terms best describes speaking your words clearly and articulating carefully?
Pronunciation
Enunciation
Articulation
Modulation
58
The medical assistant should answer the telephone by the end of which ring ?
Fourth
Third
First
Second
59
Which of the following permits restoration of the system in case of a catastrophic event
data backup
training
data management
firewall
60
In which of the following situations would you put the caller directly through to the physician?
Laboratory is reporting test results.
Caller will give his name to provider only.
Another provider is calling from another facility.
Pharmacy is calling for narcotic refill.
61
Bluetooth® is the name given to a radio technology capable of transmitting signals over short distances (30-foot range).
False
True
62
Phone calls from other providers should be handled by
Manager
medical assistants
Supervisor
Providers
63
Which of the following is NOT an appropriate action for the medical assistant to use in order to calm a patient
Immediately tell them how you can help them.
Listen to what is upsetting the caller.
Remain calm and in control.
Defuse the situation.
64
A phone call from the provider’s family should be answered by
Physician
Medical Assistant
65
WiMAX can be made more secure by adding which of the following?
4G Connectivity
Man-in-the-middle attacks
Extensible Authentication Protocol
Cloud Computing
66
What is the primary reason for repeating information back to a caller while screening calls?
Gives the caller a chance to clarify and/or confirm information
Lets the caller know you are listening
Gives appearance of professionalism
Keeps you focused
67
Which of the following terms best describes using a voice that varies in pitch and intensity?
Locution
Pronunciation
Enunciation
Modulation
68
Phone calls relating to routine progress reports should be answered by...
medical assistant
Supervisor
Manager
physician
69
A phone call asking about practice information should be answered by
medical assistant
Office Manager
Clinical Supervisor
physician liason
70
WiFi is less vulnerable than Bluetooth® to have unauthorized eavesdropping.
True
False
71
Electronic patient records from a single medical practice, hospital, or pharmacy is known as an EHR
True
False
72
Which is not a type of VoIP service?
Analog telephone adapter
Protocol connection
computer/computer
IP phone
