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T-Level Revision Quiz Flashcards | StudBud
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T-Level Revision Quiz
T-Level Revision Quiz
35 terms
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StudBud Administration
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22 plays
Test your knowledge on quality management and compliance principles and practices
Flashcards
35 cards
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Practice quiz
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Questions
35
Answers
1
What is the role of a compliance officer?
Increase sales
Oversee production
Manage marketing
Monitor compliance
2
How do Marketing KPIs help a business?
They provide insights into the effectiveness of marketing efforts
They improve customer service
They ensure compliance with government regulations
They reduce operational costs
3
Which of the business influences include new technology or product trends?
Internal
Situational
Modified
External
4
Which KPI is relevant to a manager being concerned about employee wellbeing
Net profit
Rates of staff absenteeism
Number of workplace accidents
Number of customer complaints
5
Ethical business communication involves:
using language that's inclusive & limiting the use of jargon
being culturally sensitive in all communications
all
informing staff of expected ethicalstandards and bahaviours
6
People Management involves...
Training and Motivating Managers
Training, Directing and Motivating Managers
Training, Directing and Motivating Employees
Training and Directing Employees
7
Every organisation uses all the change management models
True
False
8
What is a niche market?
an area or arena in which commercial dealings are conducted
a place where unique things are sold
a small, specialized market for a particular product or service
the market for goods that are produced in large quantities
9
An increased reliance on technology is one of the main trends that affect business today.
False
True
10
Coca cola is in a niche market
True
False
11
Which one is not part of the McKinsey 7S model
Systems
Sales
Skills
Strategy
12
What is the primary goal of cybersecurity governance in a business?
To enforce strict access controls on all employees
To eliminate all cyber threats
To outsource security operations to third-party vendors
To align security policies with business risk management
13
Formal business communication is:
Difficult to keep track of and control.
Often expressed in a written format.
Unofficial communication.
Also referred to as the‘grapevine’.
14
What is ISO 9001?
Quality management standard
Marketing strategy
Employee training program
Financial regulation
15
What does Six Sigma aim for?
Market expansion
Process improvement
Cost reduction only
Employee training
16
What is Business to business communication?
Communication that is between two professionals.
The amount of conflicts a company has with another company.
Communication that is all outbound that a business publishes.
Communication that is both inbound and outbound between two businesses.
17
Which is a quality improvement tool?
Fishbone diagram
Employee feedback survey
Profit margin analysis
Market share report
18
Which is a common quality metric?
Market share
Employee satisfaction
Defect rate
Sales growth
19
Business people write letters as part of business communication.
True
False
20
GDPR can still affect your business outside the EU
True
False
21
Which of the following technology trends offer valuable business opportunities in order to gain a competitive edge?
Mobile technology
Social Media
All of the above
Cloud computing
22
Employee wellbeing refers to
All of the above
how workers feel about their work
quality and safety of the physical environment
None of the above
23
Most change management models focus on...
obtaining buy-in from stakeholders to ensure change is successful.
ensuring staff are kept happy.
introducing change gradually so as not to overwhelm people.
making changes using top-down leadership styles.
24
Management doesn’t .......... people arriving late all the time.
tolerate
support
25
Which is a benefit of quality management?
Lower product quality
Reduced market share
Higher employee turnover
Increased customer loyalty
26
What is a compliance audit?
Employee satisfaction survey
Financial performance check
Assessment of adherence
Review of regulations
27
Which is a key compliance principle?
Profit maximization
Transparency
Market competition
Employee satisfaction
28
Which is a common quality assurance activity?
Employee training
Market research
Sales forecasting
Product testing
29
What does TQM stand for?
Tactical Quality Management
Total Quantity Measurement
Total Quality Management
Team Quality Metrics
30
which one is not a change management model?
Change context model
Mckinsey 7s model
Kotters 8 steps change model
ADKAR model
31
Should a business review KPIs after implementing change?
No
Yes
32
Investors in People aims to achieve better people management through
Employee Empowerment and Continuous Improvement of Staff
Employee Training
Increased Employee Involvement in decision Making
Investing in bringing in highly skilled staff from outside the business
33
Which is not a KPI for operations management
Rate of productivity growth
Level of wastage
Market share
Number of customer complaints
34
What is a quality assurance plan?
Marketing campaign plan
Sales strategy outline
Documented quality processes
Employee performance review
35
What is meant by "governance" in a business context?
Decision-making authority
Organisational structure and control
Financial management practices
Employee engagement initiatives
