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CSP 2022 Flashcards | StudBud
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CSP 2022
CSP 2022
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1
In the determination of an organization's mission, the first step managers should take is ______________.
establish major goals
define the business
identify customers
forecast the future
2
Q12
sometimes they don't need to exert influence over subordinates
sometimes they should substitute one leadership style for another
subordinates are often able to report to more than one leader at a time
sometimes they need to substitute one source of power for another
3
Setting goals is an important part of a manager's job. The best goals are those that are ______________.
ambitious, ambiguous, and time limited
realistic, time limited, and objective
ambitious, realistic, time limited
ambiguous, realistic, and time limited
4
The theory of _________ argued that nations could improve the welfare of their populations through international trade.
Opportunity cost
comparative advantage
absolute advantage
division of labor
5
Non-routine or complicated technologies are characterized by:
low task variety and high task analyzability
low task identify and high task variety
high task variety and low task analyzability
high task significance and low task analyzability
6
In TQM, it is the _________ who defines what quality is.
customers
engineers
managers
A. quality control managers
7
A firm's image is:
relatively easy to change once it defined clearly by semantic differential
difficult to change due to people's selective perception
changeable if the receiver has continuous firsthand experiences with firm
unchangeable because of people's selective retention
8
Q11
low, long-term
high, long-term
low, short-term
high, short-term
9
Vague organizational goals is an example of ___________.
low task orientation
low leader-member relations
high task structure
low task structure
10
A ____________ states the methods a division or business intends to use to compete against its rivals in an industry.
differentiation strategy
corporate level strategy
functional level strategy
business level strategy
11
Management by wandering around is a form of ___________.
nonverbal communication
information richness
perceptual bias
face-to-face communication
12
A restatement of the original message sent from the receiver to the sender is a form of _____________.
noise
decoding
encoding
feedback
13
The transportation, energy, and communication systems in a country are referred to as
economic infrastructure
social infrastructure
financial infrastructure
marketing infrastructure.
14
Q18
partially cut price and maintain perceived quality
introduce an economy model
raise price and perceived quality
cut price and perceived quality
15
. The adaptability criteria for selecting mangers for overseas assignments include all of the following except
area expertise
cultural empathy
social acceptability
leadership ability
16
Leaders engage in __________ when they show their subordinates they trust, respect, and care about them.
transformation
initiating structure
consideration
transaction
17
An organization's _________________ is a broad declaration of its overriding purpose.
mission statement
plan
core competencies
strategic plan
18
Q5
the level of rivalry among organizations in an industry
the potential for entry into an industry
substitute products
the power of suppliers
19
Concrete elements of culture include
religion
language
aesthetics
attitudes
20
In general, the more highly qualified an organization's workforce, _______________.
the greater the need for flexible structure
the greater the need for centralized control
the lower the need for empowerment
the greater the need for standard operating procedures
21
Although the __ functions effectively, it is currently under severe challenge by new substantial financial requirements.
World Trade Organization
World Bank
Committee on Foreign Investments
International Monetary Fund
22
In __________, the context of a communication is at least as important as what is actually said.
high-context culture
acculturation
culture
low-context culture
23
Q9
the manager's behaviors
the nature of the situation
what the manager is like
the manager's intelligence
24
Organizations which satisfy higher level employee needs will probably witness:
the same amount of contribution as it would get by solving lower-level need
more employee contribution to the organization
a decline in outsider law suits.
less employee contribution to the organization.
25
Maslow would probably say that self actualization is a need which:
A.contributes to individual feeling of empowerment and self-worth.
is best satisfied by a high rate of compensation
A. has little to do with improvement of society in general.
A. cannot be satisfied in today’s work environment.
26
The rapid formation of a coalition on the political level in support of the hunt for terrorists is one indication of
outrage
vulnerability
politics
collaboration