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Cosmetology Business Skills Flashcards | StudBud
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Cosmetology Business Skills
Cosmetology Business Skills
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1
During which period of the business timeline would you move into full time management and retirement planning?
From years twenty onward
From years five and ten
From years eleven and twenty
From years two and five
2
When putting together your portfolio, what photographs should you include?
Before and after shots showing the services
Candid shots taken of yourself as you perform the services
Photos of styles that inspire you
Family pictures of you where you are enjoying yourself
3
Informing clients about a product without stressing that they purchase it is known as a _____
Tailored target
Soft sell
Recommendation
Hard sell
4
If you have a learning disability, what action should you consider?
Ask to be excused from the written portion
Provide documentation of disability and ask for accomodation
Accept the fact that because of your disability you may never get a license
Take the exam just like everyone else and then retake it as necessary
5
To prepare for questions that may be asked during an interview, it is important to _____
Be non-commital
Reflect on the answers in advance
Aggressively avoid difficult questions
Master the art of transparency
6
Recommending professional products to clients for at-home care is known as _____
Upselling
Commissioning
Retailing
Servicing
7
What is the practice of recommending and selling additional services to clients?
Retailing
Motivating
Brow-beating
Upselling
8
A salary plus commission structure is used to motivate practitioners to increase _____
Credit
Productivity
Confidence
Fashion sense
9
What is the most reliable method of compensation for a new salon professional?
Lottery winnings
Commission
Salary
Cash
10
Someone who recognizes and resolves difficult situations constructively is _____
A problem-solver
An employee
An educator
An organizer
11
When choosing a salon for an employment opportunity, choose one that _____
Services the type of clients you wish to serve
Is trendy and fashionable
Places all employees in the same position
Provides for an easy commute
12
Which among the following is the best example of good salon teamwork
Rochelle pitches in to fold towels when she's not busy with clients
Tina can always be counted to make a good cup of coffee
Marnie spends her time reading to the clients
Vanette is always early for her shift
13
Scheduling clients for their next appointment before they leave the salon is known as _____
Referring
Rebooking
Harassing
Marketing
14
Which element is central to the salon business for both clients and coworkers?
Competitiveness
Brand
Trendiness
Punctuality
15
When researching potential employment opportunities, it is important that the stylist make _____
Casual conversation
Informed comparisons
Honest remarks
A trip to the lavatory
16
What is a written plan that describes a business and foresees projections for the next five years?
Demographic analysis
Business plan
Personal budget
The census
17
Which type of salon would be particularly suitable for someone who enjoys spending extra time with their clients?
Basic value priced
Mid-price full service
Franchise
National chain
18
What is one of the best ways to improve your performance?
Find a role model
Critique other coworkers
Spend more time reserching online
Experiment with performance enhancing drugs
19
What term refers to a plan to meet financial obligations?
Chart
Budget
Portfolio
Worksheet
20
What is the best approach to dealing with working at a salon that has no job descriptions?
Write a draft job description and share it with your manager
Report the salon to the state
Don't let it bother you; job descriptions aren't important
Ask the manager to write one immediately to avoid legal problems
21
Good business operations require a simple and efficient _____
Reception area
Record system
Price list
Social network
22
What should be the primary concern when planning the physical layout of a salon?
Maximum efficiency
Expected depreciation
Aesthetic appeal
Color schemes
23
Supplies that are used and replaced in the daily business operation are identified as _____
Perpetual inventory
Consumption supplies
Expenses
Inventory records
24
Katrina is always on time and prepared for the day. This behavior is describe as _____
Being punctual
Being a life-long learner
Being true to her word
Being zany
25
When opening a new business, the location selected should reflect your _____
Future goals
Commute time
Personal preferences
Primary clientele
26
Which business structure saves money in taxes, provides business flexibility, and makes raising capital easier?
Partnership
Sole proprietorship
Corporation
Luxury cruiseline
27
What type of salon operation is typical for the majority of the United States?
Small independent salon
Independent salon chain
National chain
Franchise
28
During which period of a business timeline should you focus on adding locations, expanding scope, or expanding space?
From years twenty onward
From years two and five
From years five and ten
From years eleven and twenty
29
Lana wants to improve her selling skills. Which technique is good for her to remember?
Assume your client knows nothing and explain why your salon is better
Emphasize that products bought in drug stores aren't as good as salons
Keep the best interest of the client as your top priority
After the client has agreed to buy, push more to ensure future sales
30
In a business timeline, tending to the business, clients, and employees to expand business profitability should occur
From years two and five
From years eleven to twenty
From years five and ten
From years twenty onward
31
Newspaper or radio ads and charitable events can best be described as forms of _____
Advertising
Upselling
Branding
Educating
32
If possible, a simple resume should have how many pages?
4 or more
1
2
3
33
Comparing answers to some of your questions from salon interiews will help you choose _____
The salon that offers the best package of income and career development
Your mode of transportation and housing arrangements
A salon that offers immediate management positions
A salon with the largest number of valued clients
34
What factor most affects how well you perform during the written licensing examinations and on tests in general?
Your handout materials
Your ability to guess well
Your personal development
Your mastery of course content
35
If preparing a resume for a salon job with no prior salon experience, what should you do?
Include prior employment but leave out supervisor's contact information
Skip the employment history section since you have no relevent experience
Modify employment history to sound more like desired position
Emphasize how previous experience has taught you customer service skills
36
Which section of the business plan provides a description of the key strategic influences of the business?
Organizational plan
Vision statement
Goals and objectives
Mission statement
37
In order to have a successful business, a top priority in the allotment of funds is to _____
Develop an image
Keep accurate inventory
Interview potential employees
Meet payroll obligations
38
Which question is legal for prospective employers to ask during an interview?
Are you younger than 18 years old?
Have you ever been an exotic dancer
What is your native language?
Do you regularly go to church?
39
What do you call a bound collection of photos and documents that reflect your skills and accomplishments?
A resume
A brochure
An employment portolio
An employment notebook
40
A stockholder of a corporation is required to pay unemployment insurance taxes on your _____
Investments
Salary
Profits
Merchandise
41
Which of these questions includes a qualifying condition?
Define each of the following terms
What are the requirements of licensure?
Compare and contrast different kinds of salons
Which of the following is usually part of a practical exam?
42
Your code of moral and artistic values are known as _____
Your people attitude
Your work ethic
Your integrity
Your enthusiasm
43
If an interviewer asks how many children you have, what is the best approach to answer?
Be truthful and share pictures of your children
Calmly state that you would prefer to focus on your relevant skills
Explain that while you do have children, you don't plan on having any more
Explain that the question is illegal, slam the door, speak to your lawyer
44
What is the average time an employer will spend scanning a resume?
60 seconds
2 minutes
10 seconds
20 seconds
45
Information about the ingredients in cosmetic preparations and other products are included in _____
OSHA
DOL
SDS
FDA
46
The first and last person who has contact with a client visiting the salon is typically the _____
Stylist
Receptionist
Cleaner
Manager
47
When you are paid an hourly rate as well as a percentage of product sales, your pay plan is known as _____
Credit
Salary
Salary plus commission
Commission
48
A salon with a national name, consistent image, and business formula used in every loation is called _____
Franchise salon
A high-end salon
Independent salon
Value priced salon
49
During salon visits to ensure that all key areas are observed, it is important to develop a _____
Summary
Catalogue
Checklist
Notebook
50
What is compensation that is paid as a direct result of the total amount of service dollars generated?
Minimum wage
Salary
Commission
Bonus
51
Jasmine wants to make sure she rebooks clients as much as possible. Which approach would be best?
Rely on the salon's scheduler to handle rebooking
Schedule the next appointment while the client is in the salon
Write the client a note, including a card to be used for rescheduling
Call a week after her service to see if she wants to rebook
52
A salon that is owned and operated by an individial is referred to as a _____
Partnership
Booth rental
Chain salon
Individual ownership
53
A student who is preparing for success should begin to prepare for a test by practicing good study habits and _____
Going with the flow
Focusing on time management
Planning for late night studying
Accepting a high anxiety level
54
In the cosmetology industry or service industry, putting clients first is _____
Appropriate
Required
Risky
Not profitable
55
To be successful in sales, you need ambition, determination, and a _____
Forceful personality
Pleasing personality
Introverted demeanor
Client base
56
Which section of a business plan includes a long-term picture of what the business is to become?
Goals and objectives
Organizational plan
Vision statement
Mission statement
57
One reason for entering into a partnership agreement is to have _____
More clients
Capital for investment
Consolidated debt
Many stockholders
58
The important job of booking appointments and greeting clientsis the responsibility of the _____
Receptionist
Manager
Trainer
Practitioner
59
Information that is contained on a resume should be relevant to _____
Unrelated experiences
Salary requirements
The position you are seeking
Your horoscope
60
An individual who determines policies, makes decisions, assumes expenses, recieves profits, and bears losses is called
A partner
A stockholder
The sole proprietor
A corporate proprietor
61
Recognizing a client's needs and preferences lays the foundation for _____
Procreation
Successful selling
Corporate leadership
Performance evaluations
62
Which section of the business plan describes the administrative structure of the business?
Vision statement
Mission statement
Goals and objectives
Organizational plan
63
What is the best advice for students regarding what to wear for job interviews?
Contact a group such as Dress for Success to obtain appropriate clothing
Wear a cover-up over everyday clothing so you can demonstrate services
Wear clothing from your school store/in your school colors to show loyalty
Concentrate on hair and makeup. Who cares what you wear?
64
What federal agency requires the ingredients of cosmetic preparations be available to employees?
FBI
FDA
MSDS
OSHA
65
Income in adition to your regular compensation that must be tracked and reported on tax returns is referred to as _____
Gifts
Cash flow
Expenses
Tips
66
Janine's job coach advises her that it's important to have good test taking strategies. This is best described as being
Test-capable
Educated
Employable
Test-wise
67
A small salon owned by an individual or two or more partners is called _____
An independent salon
A corporate chain
A high-end salon
A franchise
68
The drive to take the necessary action to achieve a goal is known as _____
Integrity
Motivation
Enthusiasm
Ability
69
What is the technique of establishing contacts that may lead to employment opportunities?
Sampling
Advertising
Networking
Marketing
70
What is a written agreement with a building owner that outlines the responsibilities of repairs and expenses?
Lease
Business sale
Non-compete agreement
Business plan
71
Which promotion method is an example of social media?
Photo sharing sites such as Instagram
Distributing flyers at events such as bridal shows
Advertising supplements in local papers
Bulletin boards at community centers
72
If you are paid $15/hour and work 40 hours a week, you are paid $600 before witholding. Your pay plan is known as _____
Commission
Salary
Salary plus commission
Commission plus tips
73
What is one of the best ways for a business owner to protect personal assets?
Sharing responsibilities
Incorporating
Selling shares
Investing capital