Final Exam Review

Which of the following is an example of positive reinforcement in operant conditioning?

Straightforward and simple messages, transmitted more frequently, and suited to less rich channels of communication

A thermostat is an example of what type of control?

Leaders help their understand, interpret, and give meaning to what is happening within organizations. This is called:

All of these elements make teams function EXCEPT:

Which theories of motivation focuses on WHAT specific needs drive human behavior?

What is the scope of change that characterizes incremental change? (10.2)

As discussed in class, most individuals read at what grade level?

What does the term "succession planning" refer to?

What type of leadership knows and understands themselves, and inspires others with their openness.

A short term goal, such as a semester grade in this class is a _______ goal.

In Maslow's Hierarchy of Needs, what must happen before higher-order needs (ex: self-actualization) can become a focus?

Interpreting and understanding and making sense of a message refers to which of the following?

Which of the following is NOT one of the three types of workplace diversity mentioned in the textbook? (12.1)

________ is an element of nonverbal communication that refers to movements of the body and face.

According to the text, why is there no universally effective style of leadership? (13.5)

What can individuals do to create a work environment where everyone feels included? (Inclusion starts with I video)

The video of the man dancing at a music festival emphasized the important role of:

A Tornado Drill, Fire Plan Active Shooter Plan, etc. are all examples of what:

With a complex and dynamic environment, the need for control will be:

Translating a message into symbols and language that a receiver can understand refers to which of the following?

 What are the two major components of Motivation?(14.1)

What does the term "inclusion" represent in the context of diversity within organizations? (12.1)

When certain members of a group tend to get by with less effort than what they would have put in when working alone

The TED talk on building trusting teams referenced a rude airline employee. What did she say when he confronted her?

 ______ refers to factors that distort message clarity.

According Fiedler's contingency model, what is the leader's least-preferred coworker (LPC) score used to assess? (13.6)

As discussed in class, when choosing a communication channel it is best that the “medium matches the __________.”

 What is the "glass ceiling" in the context of the workplace? (12.2)

Which of the following needs were NOT addressed in the Wegman's recruiting video to attract applicants?

In the context of organizational structure, what is specialization? (10.1)

What is the primary purpose of the "unfreezing" phase in Lewin's Change Model? (10.3)

The Deming Cycle is known by it's four letter acronym:

The two primary goal characteristics that enhance the motivating power of goals are:

Why is documentation, such as an employee handbook, considered crucial in HR compliance? (11.2)

Training, Education, Rules, Procedures are all considered which kind of approach to control?

Which is NOT something companies get from teams?

What is a common misconception about performance management? (11.3)

Messages that are unique, don’t occur often, and may be sensitive in nature are called:

In Self-Determination Theory (SDT), what is the key characteristic of intrinsic motivation? (14.2)

Which act allows eligible employees to take unpaid, job-protected leave for family and medical reasons? (11.2)

Jason Clarke (TED Talk on Embracing Change) - what is a productive way to deal with people who are resistant to change?

Which goal produces the lowest performance level:

What is the central emphasis of Kotter's Change Model? (10.3)

What is organizational development (OD)?

What traits were identified as core characteristics for successful leaders in the trait approach to leadership? (13.4)

In the video on how Google's teams, what do "equal conversational turn-taking" and "ostentatious listening" create?

What does reverse discrimination refer to? (12.4)

What are "invisible social identities" that hidden diversity encompasses? (12.1)

What is the primary focus of HR compliance? (11.2)

In this stage of team development, members look to the leader for structure and are mostly polite towards one another.

According to Jason Clarke (TED Talk on Embracing Change), what is often the greatest obstacle to embracing change?

Which phase of AI (5-D cycle) involves employees envisioning ideal future possibilities for the organization? (10.3)

This type of change implies that employees will be more invested in change if they play some role in designing it.

Which is NOT a protected class under Title VII?

In this stage of team development, members vie for leadership and there is often frustration around goals and attitudes.

Two or more people that perform interdependent tasks and are working toward a common goal are called a: 

Which leadership theory emphasizes a 9,9 style as the universally most effective? (13.5)

A king who possesses the "right" to influence due to their position exerts which kind of power:

Informal channel of communication links the entire organization. Messages sent through it tend to be 70-90% accurate.

What does the ADA require from employers when dealing with qualified individuals with disabilities? (11.2)

What is the main principle behind equity theory?

What does the term "similarity bias" refer to in the context of interviews? (12.7)

A cult leader is frequently identified as what type of leader:

This type of change involves a relatively small group of individuals in the organization designing the change process.

The amount of information that can be transmitted in a communication episode describes what trait of channels?

A long term goal, such as your overall GPA at graduation, or degree completion, is a __________ goal

Kylie Jenner exerts this kind of leadership power when promoting a particular brand through an instagram ad:

What type of leadership transcends self-interest to serve others, the organization, and society to fulfill others needs.

When an organization states it wants to increase output by 10%, they have stated a(n):

In this stage of team development, members begin to buy into group goals and work well together to share responsibility

The same person could work differently at the two different coffee shops he worked at. It's not the people, its the:

How can diverse teams enhance problem-solving ability and prevent groupthink? (12.3)

In this stage of team development, the team becomes self-directed and requires little management direction.

What is the primary focus of talent acquisition within human resource management?

________ is an element of communication that refers to the amount of physical space between sender and receiver.

What is the primary distinction between formal leaders and informal leaders? (13.3)

What is self-monitoring in the context of leadership? (13.4)

The outcomes or goals stated in an organizations mission statement, annual report, and charter are called:

What are the two axis on the 9-box grid?

What is the key to integrating diversity with an organization's goals and objectives, as mentioned in the text? (12.3)

What is the primary purpose of HR compliance audits? (11.2)

What is the most significant value creater for organizations in the current economy?

What quality of Tom Brady is repeatedly emphasized in the video "PROVE THEM WRONG"

________ is an element of communication that refers to pitch, rate, tone, volume, and speaking patterns of voice.

What is the key role of HR in managing the employee life cycle? (11.1)