5 - Policies and procedures

Which of the below is an example of required by law policy? 

What should be included within all procedures as good practice? 

Which of the below is a blueprint of day-to-day operations? 

Which of the following can be used to measure the achievement of KPIs by staff? 

term given to creating, implementing KPIs for organisational departments based on the overall organisational KPIs

What does KPI stand for? 

How many staff must an organisation have before the business is required to have a health and safety policy by law? 

Which of the below is an example of non-mandatory policy? 

Which of the following should be the first step to take when developing a new policy? 

When developing policies and procedures, organisations must ensure that it is: 

Which of the below is an example of a procedure? 

Which of the following is a reason why organisation use KPIs? 

Which of the below contains information on the times when a policy or procedure was updated and why? 

Who should an organisation involve when creating a change in their ‘pension policy’? 

Which of the following is an example of a strategic KPI? 

What type of organisation would most likely have a complaints procedure? 

Which of the following terms describes the increase or decrease in actual from the budget/projected amount for each KPI?

Which of the following terms is the graphical representation of information and data? 

Which of the following is the first step an organisation should take when setting a KPI? 

Which of the following terms is the collection of visualisations of data to show an organisations performance overall?