Chapter 7 Review

What part of the guest cycle do you deal with reservations?

How many steps are there in the registration cycle?

Which type of room rate system includes three meals per day?

The front desk is the starting point for involving guests in the green programs.

What part of the guest cycle do you deal with a cashier?

What type of reservations are front desk employees required to handle?

Which of the following is not an area of the hotel with which the front office staff interacts

The FOM duties does not include

Performance standards must be:

The FOM duties does not include

What part of the guest cycle do you deal with uniformed Services?

The front desk provides a way for a guest to express his or her opinion with the use of:

The FOM are the front desk reps, uniformed services, concierge, night auditor, reservationist

In a night audit, all of the following are performed EXCEPT:

The front office operation is headed up by the

Having a network of resources within the ________ along with the skill of reading the guest....

What part of the guest cycle do you deal with Concierge?

The front office operation is headed up by the:

To have a quality of a person in front office operations you should have a negative attitude?

Type of room rate system includes all meals, beverages, and activities during a stay?

Which of the following is performed during the departure phase of the financial reporting cycle

PMS is the tool that a FDR will use throughout all guest cycle stands for

Hospitality skilled employees do not need have a strong working knowledge of

The front office operation encompasses the areas of front desk that includes:

What tool is a(n) ___________ that allows the manager to score the employee’s performance level