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Milady Chapter 31 On the Job Flashcards | StudBud
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Milady Chapter 31 On the Job
Milady Chapter 31 On the Job
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On the Job chapter 31
Flashcards
26 cards
F
Practice quiz
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Host live
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Questions
26
Answers
1
Francesca is looking forward to weekend,she was asked to work fri & sat because of emergency she agrees.
Being punctual
Being life -long learner
Putting others first
Being true to her word
2
To be successful in sales, you need ambition,determination, and a ___.
Client base
Introverted demeanor
Forceful personality
Pleasing personality
3
In cosmetology industry or service industry, putting clients first is ___.
Not profitable
Risky
Required
Appropriate
4
Moriah loves professional magazines, go to classes offered by famous stylists,watch videos she is described as..
Being punctual
Putting others first
Being true to her word
Being a life -long learner
5
What is compensation that is paid as a direct result of the total amount of service dollars generated for a salon?
Commission
Salary
Bonus
Minimum wage
6
Informing clients about a product, without stressing that they purchase it, is know as a(n) ___.
Soft sell
Tailored target
Hard sell
Recommendation
7
Recognizing a clients needs & preferences lays the foundation for___.
Successful selling
Performance evaluations
Corporate leadership
Good credit
8
Income addition to your regular compensation that must be tracked & reported on tax returns is referred to as
Tips
Expenses
Cash flow
Gifts
9
What term refers to a plan to meet financial obligations
Budget
Portfolio
Chart
Worksheet
10
A salary-plus-commission structure is used to motivate practitioners to increase ___.
Skills
Productivity
Credit
Confidence
11
What is one of the best ways to improve your performance?
Spend more time with each client
Critique other coworkers
Find a role model
Experiment with your clients hair
12
What is the most reliable method of compensation for new salon professional ?
Salary
Cash
Commission
Tips
13
Who among the following is exemplifying good salon teamwork?
Tina, who can always is truthful
Babette, always early for shift
Rochelle,pitches in to fold towels when not busy.
Marnie,who spends time between clients reading up on new styles
14
Which element is central to the business for both clients and coworkers?
Trendiness
Competitiveness
Punctuality
Brand
15
Recommending professional products to clients for at-home care is known as___.
Servicing
Upselling
Retailing
Commissioning
16
Someone who recognizes & resolves difficult situations constructively is a(n)___.
Problem solver
Organizer
Employee trainer
Educator
17
Scheduling clients for their next appointment before they leave salon is known as__.
Upselling
Rebooking
Marketing
Referring
18
Brigida is paid based on hourly paid rate as well as a % of whatever products she sells her pay is known as___.
Salary plus commission
Salary
Commission plus tips
Commission
19
Mica just started new job gives shampoos, restocks stations,works front desk.she is rarely involved with styling.
Recognize that entry-level jobs often involve performing tAsks
Find way to do whatever she wants
Tell her manager she needs to be given more interesting tasks
Quit &put energy into finding better job
20
What is the practice of recommending & selling additional services to clients?
Retailing
Referring
Upselling
Motivating
21
Misha gets paid $15 hr. If he works 40 hrs a week, he is paid $600 before withholding. His pay plan is known as—.
Commission
Salary plus commission
Salary
Commission plus tips
22
Jasmine wants to make sure she rebooks clients which approach would be best?
Write client a note, including card to be used for rescheduling.
Rely on salon scheduler to handle rebooking
Calling a week after last service to rebook
Scheduling next appt while client is still in salon
23
Katrina is not on time for her shifts. She is usually early & prepared for 1st client. She is best described as—
Being true to her word
Putting others first
Being punctual
Being a life -long learner
24
A salon can be thought of as a team environment that requires that you practice and perfect your ___.
Financial Savvy
People skills
Boundaries
Individualism
25
Lana wants to improve selling skills which technique is good for her to remember?
Emphasize that kinds of products can be bought at grocery stores
Assume client knows nothing
Keep the best interests of client as top priority
After client has agreed to buy,push more for continued sales
26
Azalea is working salon that does not have job descriptions. What is best approach for situation.
Write a draft job description and share it with her manager.
Don’t let it bother her
Report the salon to state
Ask manager to write one ASAP