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Marketing - Intro & Lesson 1 Flashcards | StudBud
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Marketing - Intro & Lesson 1
Marketing - Intro & Lesson 1
24 terms
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StudBud Administration
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#marketing #hosptality #tourism
Flashcards
24 cards
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Questions
24
Answers
1
Demands are:
Human wants that are backed by buying power
Human wants that are backed by desire
Human wants that are backed by offers
Human wants that are backed by supply
2
When designing
Customer Value-Driven Marketing Strategy
we have to identify:
our target market and cost of our strategy
our target market and list of services we will offer
our target market and our value proposition
none of above
3
Market in hospitality industry is:
Existing customers
A set of actual and potential buyers of a product
Place where exchange is made
Potential customers
4
Managers must realize the importance of creating:
highly profitable customers
satisfied customers
just satisfied customers
highly satisfied customers
5
Sometimes
distribution
is called
_______
and the marketing situation facing a company
place
management
price
adventure
6
An event not only creates value for the guest, but it is also an experience that creates a:
unique opporunity for sales
lasting memory of their stay
more sales
immidiate response
7
What else do you think of when you hear the term "Marketing"?
customer interaction
marketing tools
promotion
marketing mix
8
Marketing occurs when people decide to satisfy their:
needs and wants through exchange
needs and desires with family members
demands
wishes
9
Basic physical needs are:
food, shelter, transport, and education
food, clothing, warmth, and safety
water, clothing, warmth, and food
food, water, clothes, and house
10
Besides customer
needs
and
wants
, there is also:
hope
demand
desire
wish
11
Wants are how people communicate their ______
needs
demands
desires
rights
12
The value proposition answer customer question:
Why should I buy your brand rather than a competitor’s?
What is the quality of your product?
Are you cheaper than competition?
What else is available?
13
The hospitality industry is made up of those businesses that offer one or more of the following
food/beverage
entertainment
Accommodation
bakery
14
The company must first decide who it will serve by dividing the market into:
potential buyers and market segments
Loyal customers and occasional customers
known and unknown customers
market segmentation and target marketing
15
Marketing process consists of ___ steps?
Eight
Five
Seven
Six
16
The most basic concept underlying marketing is that of:
human wants
human desires
human demands
human needs
17
Costs can be:
Only monetary
Neither
Both monetary and non-monetary
Non-monetary
18
Many sellers often confuse wants with _______
demands
needs
money
desires
19
I hope you enjoyed this Quiz :-)
Just a bit
Not at all :(
So-so
Yes
20
In the hospitality industry, the
intangible
products are:
more important
less important
21
the future belongs to marketers who establish a foundation and process where interested people:
can market to a wider audience
can market to the Internet channels
can market to the TV
can market to each other
22
Marketing’s task is to provide
real
value to targeted customers,
motivate
purchase and:
Delegate on behaviour
Advocate on spendings
Fulfill consumer needs
Require commitment
23
Marketing is
The art and science of finding, retaining, and...
growing profitable customers
pleasing customers
understanding niche markets
maintaining customer relationships
24
People have almost unlimited wants, but limited _______.
demands
desire
resources
knowledge