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ADMIN 1 FINAL REVIEW
ADMIN 1 FINAL REVIEW
171 terms
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StudBud Administration
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Administrative Procedures I Fall 2018
Flashcards
171 cards
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Practice quiz
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Host live
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Questions
171
Answers
1
T/F. You do not need signs to indicate restrooms
F
T
2
school physical is normally how long?
60mins
15 mins
10 mins
30 mins
3
what does ADA stand for(MA profession)?
American's with Disabilities Act
America's Disabilities Amendment
American Dental Assoc.
4
when calling for a referral the physician you are calling must be on what?
nothing
onthe preferred provider list given by the insurance company
the waiting list
the patient's wish list
5
statue of limitations for minors is extended until they reach 16
F
T
6
who's address is the inside address?
the senders address
address of your clinic
the recipients address
your address
7
Who has the list of the do not use list of abbreviations?
Joint Commission
ADA
CMS
HIPAA
8
emergency systems must have what?
audible sounds
bright red lights
flashing lights
only fire alarms
9
which service is used for sending mail weighing up to 13 oz?
priority
first-class
priority express
standard
10
no scheduled appointments
open hours
streaming
wave
flexible hours
11
what is the correct military time?
01125
1125pm
11:25
1125
12
the daily schedule can also be called what?
day planner
days tasks
daysheet
daily activity sheet
13
EMS stands for?
Emergency Men on Standby
Emergency Medical Service
Emergency Medicine Service
Emergency Medical Survey
14
prevents fraud and abuse in the delivery of and payment of health care
Title II, HIPAA
Title I, HIPPA
Title III, HIPAA
Title IV, HIPAA
15
reading the numbers of a file from left to right
straight filing
terminal digit filing
16
who has the DO NOT use list of abbreviations?
CMS
HIPAA
ADA
Joint Commission
17
anyone required to follow HIPAA requirements
clearing house
HIPPA office
HIPAA privacy officer
covered entities
18
after how long a patient is late, they may have to reschedule an appointment?
25
15
10
20
19
HIPAA requires that at least 2 employees be designated HIPAA officers and 1 privacy officer.
F
T
20
based on the needs of the individual patient to minimize gaps in time and backups
structured
wave
streaming
cluster
21
Patients with influenza can be left alone in the waiting area as long as they are sitting alone
T
F
22
which option should you offer patients with impairments that want to watch TV?
no TV
a book
closed-captioning
hearing aids
23
microfilm is photographs of records in reduced size
F
T
24
what is a type of patient reminder?
Facebook messages
mailed reminder cards
text from a friend that works at the clinic
25
most common method of scheduling
wave
streaming
flexible
open hours
26
What does SSL stand for?
secure safety layer
safety socket layer
safety secure layer
secure socket layer
27
what is the correct way to use the enclosure line
Enc;
Enc:
Enc.
Enc,
28
it is ok to tell a patient the price of a test because you have that information at your desk
F
T
29
what is a matrix?
times at the beginning of the day
times at the end of the day
times of each day when appointment times are not available
30
most common scheduling method?
double booking
cluster
streaming
fixed
31
another name for the CPU is a microprocessor
F
T
32
a wheelchair stall has to be how big?
6 x 6 ft
3 x 3 ft
5 x 5 ft
6 x 5 ft
33
instruction to transfer a patient's care to a specialist
diagnostic testing
precertification
referral
consultation
34
constellation of symptoms is what?
clinical signs indicating a particular disease/condition
only occurs in heart attack patients
when the patient calls
35
when is a TTY used?
when communicating with your coworker
when communicating with a Spanish speaking patient
when communicating w/ a hearing impaired patient
when communicating with a blind patient
36
which is a proper way to write a telephone number?
800.555.0000, ext. 1234
800.555.0000 Ext. 1234
(800) 555-0000, Ext.1234
800-555-000 Ext 1234
37
which is not a peripheral of a computer?
mouse
monitor
none of the above
keyboard
38
which is not ergonomic in the workplace?
lift items at waist level
keep lifted items away from body
lift small loads, make more trips
use a headset instead of phone to keep head upright
39
where is the inside address placed on a letter?
2 spaces down
4 spaces down from the date
1 space down
3 spaces down
40
carpeting can not exceed how many inches?
2
0.5
1
1.5
41
schedule type: allotting time for appts based on the needs of the patient
fixed
structured
streaming
wave
42
What does CMS stand for?
centers for medicare and medicaid services
central place for medicare and medicaid services
center of medicare and medicaid services
center of medicare and medicaid system
43
acute is?
abrupt in onset
always
longstanding
never
44
when downloading large files use which of the following?
ISP
iCloud
DSL or cable
hot spot
45
always attach before making an email.
F
T
46
what does VIPPS mean?
verified internal pharmacy practice site
valid internet pharmacy practice site
verified internet pharmacy practice site
verified international pharmacy practice site
47
what does ARRA stand for?
american recovery and reinstatement act
american recovery and reinvestment act
americans reinvesting in recovery act
48
It is good practice to give out multiple apt cards at the same time.
F
T
49
request from one physician to the other is what?
referral
consultation
precertification
50
a sports/school physical is normally scheduled for how long?
30 minutes
15 minutes
60 minutes
20 minutes
51
annotation is reading and highlighting key points
F
T
52
the daily schedule can also be called what?
communication sheet
today's plan
daily activity sheet
day sheet
53
keep a hyphen in a name when filing
T
F
54
4 procedures when filing
condition, inserts, store, sort
conditions, index, store, sort
components, index, sort, store
condition, index, sort, store
55
which of the following would you find on an intranet?
link to specialty site
internal newsletters
all of the above
staff schedules
56
tickler messages can remind you to provide patient teaching on topics such as vaccines
T
F
57
ADA Title III requires what?
1 bathroom must be handicapped accessible
that all public accommodations be accessible to everyone
only the entrance door needs to be wheelchair accessible
carpet must be 1 inch thick
58
what does OCR stand for?
optical conceal reader
optical concern reader
optical character reader
optic character reader
59
which is a way to remind patients of appointments
all of the above
call
email or text
appointment cards
60
a complete physical is normally scheduled for how long?
2 hours
60 minutes
25 minutes
30 minutes
61
T/F. Physician preferences never affect appointment scheduling?
T
F
62
which is not a type of scheduling?
streaming
monthly
fixed
cluster
63
a patient may require a new apt after how many minutes of being late?
20
30
15
10
64
do not need to provide directions to a new patient; if they are calling they should know
F
T
65
what is CPU?
central process unit
centeral processing units
central processing unit
center processing unit
66
worker's compensation files can be attached to an existing patient file you have on hand.
T
F
67
what setting will help avoid splitting a paragraph on two pages?
widow
widow-orphan
orphan
split page
68
how to identify if a site is secure.
look for the lock icon at the bottom of the page
look for the lock icon in the status bar
look for the lock icon in the start menu
look for the "secure sign"
69
what does TTY stand for?
teletypewriter
telemedicine
telephone
typography
70
True or False. You can use bright primary colors in a pediatric office?
True
False
71
a BP check normally takes how long?
5 mins
15 mins
7 mins
10 mins
72
where is "confidential" or "personal" placed on an envelope?
left top, 4 spaces below return address
right bottom above barcode
right top, under stamp
left bottom
73
refusal to sign a privacy practices form should be filed in the patients record
T
F
74
approved documentation prior to referrals to specialists and other facilities?
consultation
referral
precertification
progress notes
75
what is the fastest mail service?
priority mail express
first class
standard
priority mail
76
extra time to accommodate for emergencies and desk time
cluster
buffer
wave
matrix
77
if state and federal laws differ, which do you follow?
the strictest law
which ever the office follows
state
federal
78
railings must be how many inches high?
39-41
42
30-33
34-38
79
doors must be how many inches wide?
30
32
36
42
80
terminal digit filing is reading the numbers of a file right to left
T
F
81
tiny files left on your computer's hard drive by a website through your permission
cookies
microcookies
virus
microvirus
82
what is the smallest size of an envelope that can be sent?
3 x 5 1/2
5 x 3
3 1/2 x 5
3 x 5
83
which sentence is correct in terms of numbers?
there are 9 teenagers in the tenth grade
there are 21 children in the 2nd grade class
there are twelve students in the class
there are twenty-one children in the 2nd grade class
84
which of the following is not considered a classification of medical record?
inactive
live
active
closed
85
access routes and ramps must be how many inches wide?
32
48
36
52
86
what is the normal time frame for a complete physical?
30 minutes
60 minutes
120 minutes
25 minutes
87
deals with medical savings accounts
Title III, HIPAA
Title II, HIPAA
Title IV
Title I
88
which of the following would not be found in a meetings agenda?
results from votes
motions made
date/time of next meeting
review of last meetings minutes
89
which is the fastest connection
DSL
cable
ISP
none of the above
90
a certificate of mailing is proof that the recipient received the mail.
T
F
91
a letterhead is used on all pages of a letter
F
T
92
If an apt is how many minutes late, you can ask to reschedule.
20
15
25
30
93
this protects valuable mail the most?
certified mail
registered mail
94
True/False. You do not need 2 separate areas in a pediatric office for sick and well children
False
True
95
abrupt in onset
acute
chronic
96
tables and counters must be how high?
28-34 in
48 in
36 in
it doesn't matter how tall
97
what is the most important way to prevent the spread of disease?
hand washing
hand sanitizer
all of the above
bleaching your hands
98
which is a way to access the internet?
DSL
ISP
all of the above
cable
99
virus protection updates address new worms as well
F
T
100
you do not need to use expression when on the phone because the caller can not see you.
T
F
101
Door handles can not be any higher than how many inches?
52
24
36
48
102
the name of the person sending the document is placed how many spaces below the closing?
5
2
4
3
103
a minimum of what size font should be used on an envelope?
8
14
12
10
104
schedule chronically late patients at the end of the day
flexible
streaming
wave
open hours
105
You do not have to note of a first time no show
T
F
106
schedule many patients in first 1/2 of the hour, 2nd half open for rechecks, and other tasks
cluster
streaming
wave
cluster
107
when the court orders the record of a patient to be presented to the court on a certain day
court given
subpnea duces tecum
this is never allowed
locum-tenens
108
anything transcribed to a record can not be smaller than 8 x 11
T
F, explain
109
if a letter is going to a business, what comes first on the inside address?
business name
address
title of recipient
name of recipient
110
inaccurate info in some letters can lead to injury or a lawsuit?
T
F
111
You do not need to note of no shows
F
T
112
salutations and closings are not used in memos
T
F
113
which of the following would not be found in minutes from a meeting?
new business
results from votes
call to order
old business
114
an emergency walks into the clinic what do you do?
tell them they need to be somewhere else
take them in, follow policy
schedule them in the closest spot available
make them wait, other appointments will be seen first
115
what is the standard size of a business letter?
10
12
8
11
116
Literary search involve searching journal articles that present new facts or data on new topic
T
F
117
what does CCHIT stand for?
Certification on Credentials in Health Info Tech
Certification Commission for Health Info Technology
Crediting Commission for Heatlh Info Technology
Certified Commission for Health Info Tech
118
schedule type: flexible, allows for varying lengths of appts, and additional appts when needed
closed
fixed
wave
open
119
chronic is?
never
acute
long-standing
abrupt
120
an Eponym is a term formed from a person name?
T
F
121
SOAP stands for?
Symptoms, objectives, assessment, plan
subjective, objective, assessment, procedures
simple, objective, action plan
Subjective, objective, assessment, plan
122
request for assistance from one provider to another
referral
precertification
planned appointment
consultation
123
open hours have appointments scheduled
F
T
124
difference between intranet and internet?
intranet can be accessed at all hospitals and clinics
internet is used in only one office
intranet is used in only one office
intranet is used outside of one business
125
schedule type: groups patients with similar needs or problems
wave
fixed
cluster
stream
126
first sentence of each paragraph in intended 5 spaces.
semi block
modified block
blcok
full block
127
T/F. Door handles do not need to be operable with a closed fist?
F
T
128
date, subject line, closing, signature are justified right; everything else left
semi block
block
modified block
full block
129
when should you schedule chronically late patients?
the end of the day
at the start of the day to get their appointment done with
do not schedule them
middle of the day
130
you can put a patient on hold that calls the clinic, because it won't be an emergency
F
T
131
T/F patients with open wounds can be left alone in the waiting room?
T
F
132
B/P check is normally scheduled for how long?
20 minutes
5 minutes
15 minutes
10 minutes
133
intranet is more secure than the internet
F
T
134
HIPAA security rule requires that any electronic PHI be accessible on demand
F
T
135
a certificarte of mailing is proof that a document was mailed
T
F
136
type of letter format, all components are justified left
semi block
modified block
full block
block
137
although the physical record belongs to the physician, the information in the record belong to?
the patient's family
the patient
the physician
the office
138
30 mins at the beginning and end of the day is using called what?
end time
buffer
time off
start time
139
it is best practice to use "To Whom it May Concern"
F
T
140
instruction to transfer a patient's care to a specialist?
precertification
consultation
referral
141
do not exceed how long of hold time before offering to call a patient back?
3 minutes
5 minutes
2 minutes
10 minutes
142
OB patient's history is written out
T
F
143
no matter what form is used for documentation what must be used?
date
signature/credential
time
all of the above
144
electronical charts are also known as a virtual chart
T
F
145
when writing in the manual appointment book use what?
pencil
blue pen
red pen
black pen
146
if a patient is calling with chest pain, make them an appointment for in 1 hour.
F, call 911
T
F
147
Races and Religions are not capitalized
T
F
148
a provider that steps in to cover another in the time of need is known as a what?
locum-tenens
MD on call
new provider
fill in
149
long-standing
acute
chronic
150
HITECH is?
know the answer
it doesn't all fit on one of these lines
all of these answers are correct just know what it means
its too long to put in an answer
151
grouping patients with similar problems
flexible
streaming
cluster
wave
152
what is the maximum thickness an envelope can be?
0.008
0.007
0.005
0.006
153
flexible hours have set hours everyday.
T
F
154
what is a sub physician when another physician is out of office?
locum-tenens
substitute
new physician
arranged provider
155
which of the following condition should never be left alone in the waiting room?
bleeding
vomiting
all of the above
discharging bodily fluids
156
a cover sheet is not needed if you are sending to a department in your building
F
T
157
It may be a medical emergency if the patient is calling with which of the following?
severe pain
all of the above
temp 102 or higher
bleeding and vomiting
158
thank you letters are not sent to sales reps
T
F
159
notice of privacy rights should be present to patients when?
at the first visit
after the 3rd visit
after every visit
before they arrive at each visit
160
a company that receives, reviews, sends, and manages insurance claims for providers
covered entities
cleaning house
insurance company
clearing house
161
you do not need page numbers if the letter is less than 3 pages
F
T
162
email encryption should not be used on work computers
T
F
163
POMR stands for?
problem-objective medical record
physical objective medical record
patient-objective medical record
Problem-oriented medical record
164
When should new and already scheduled patients receive a phone call reminder?
1 week
2 hours
1 days
2 days
165
office hours vary throughout the week
streaming
flexible
wave
open hours
166
autologous blood donation is what?
a family member's blood donation
the patient's own blood donation
another person's blood donation
a spouses blood donation
167
OVID, PubMed, and CINAHL are examples of what?
general search engines
literary search engines
online pharmacy stores
general web search engines
168
all additions to a chart should be initials by the provider before going in the chart
F
T
169
When is an EMR used instead of an EHR?
EMR is only in one office
EMR is used everywhere
EMR is only used by the physician
EMR is used by the government
170
where would "hand cancel" be placed on an envelope?
left bottom
right bottom
right top
left top
171
Ramps longer than how many feet need 2 railings?
12
8
10
6
