Pathway to success

Question 1

Certain regulatory agencies and taxing laws require that you maintain correct

Accepted Answer

business records

Question 2

what's a strategy to use so that your guest returns within a specific time for their next visit

Accepted Answer

rebooking

Question 3

Being respectful of others, ethical and honorable are traits of

Accepted Answer

professionalism

Question 4

The steps you take to ensure your guest always leaves with a positive impression

Accepted Answer

impression management

Question 5

Budgeting, employee management, inventory and purchasing are necessary skills in

Accepted Answer

salon operation

Question 6

Paraphasing uses your

Accepted Answer

word to summarize what you heard

Question 7

Scheduling your guest's next appointment while they are still at your station

Accepted Answer

in the chair rebooking

Question 8

What is an arrangement which two or more parties share cost, profits and responsibilities

Accepted Answer

partnership

Question 9

A document that provides details of work history, education and qualification for a position

Accepted Answer

resume

Question 10

An important skill that will reflect your retention, referrals, rebooking is in your controll

Accepted Answer

guest service cycle

Question 11

___is using verbal and non-verbal cues to show you are interested in the conversation

Accepted Answer

active listening

Question 12

Keeping and using a cancellation list, and the perception it creates for your guest is example

Accepted Answer

value added servide

Question 13

Running late, deadline or personal issues can be demanding situations that can cause

Accepted Answer

stress

Question 14

A document the employer provides that gives information about a job, skills and qualifications

Accepted Answer

job description

Question 15

shampoo and conditioner your guest purchases to maintain their style at home

Accepted Answer

retail supplies

Question 16

A___ should include the guest's name and contact info. with the time & date of appointment

Accepted Answer

cancellation list

Question 17

A form of ownership by a group of people that is organized by a lawyer

Accepted Answer

corporation

Question 18

All people in the cosmetology field wear bright, vibrant haircolor. This is a example of

Accepted Answer

sterotype

Question 19

Marketing to your desired demographic

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target market

Question 20

Pictures of your best work, awards or certificates displayed in a album or electronic folder

Accepted Answer

portfolio

Question 21

Your personal assessment of self worth is your

Accepted Answer

self esteem

Question 22

The movement and position of your body is a communication skill

Accepted Answer

body language

Question 23

The benefits of guest retention can include growth of paycheck, job security and

Accepted Answer

developing guest loyality

Question 24

A ___ is required when seeking financial assistance to open your salon

Accepted Answer

business plan

Question 25

Marketing can include which type of communication

Accepted Answer

all the above

Question 26

The percentage of total dollars you receive from services and retail products sold is

Accepted Answer

commission

Question 27

The money a typical guest spends on services and products during their salon visit determines

Accepted Answer

average ticket

Question 28

showering brushing your teeth and shampooing your hair are all examples of personal

Accepted Answer

hygiene

Question 29

An organized system to track all business transactions and expenses

Accepted Answer

record keeping

Question 30

What communication uses body gestures and eye movement to send and receive information

Accepted Answer

non verbal

Question 31

An image or trademark that represents you or your business

Accepted Answer

a brand

Question 32

Gaining new guests through work of mouth recommendation

Accepted Answer

guest referral

Question 33

The moral standards that guide a person's conduct

Accepted Answer

ethics

Question 34

An individual who has total responsibility for all profits and losses of a business

Accepted Answer

sole proprietor

Question 35

Describing your recommendations in a clear way that your guest understands your vision is

Accepted Answer

verbal communication

Question 36

Identify the open ended question

Accepted Answer

explain your normal hair care routine

Question 37

A agreement between you and employer that you will not work within a particular mile radius

Accepted Answer

written

Question 38

A policy purchased to protect from risk of loss

Accepted Answer

insurance

Question 39

Individuals hired and compensated by a company to provide services

Accepted Answer

personnel

Question 40

Recommending that your guest adds some highlights or lowlights to their haircolor is known as

Accepted Answer

upselling

Question 41

Connecting with potential guests in a social setting is

Accepted Answer

networking

Question 42

___is when a stylist rents space in an existing place and has the ability to generate revenue

Accepted Answer

booth rental

Question 43

Finding solutions to your guest's concerns and having a mental picture of your guest expectatio

Accepted Answer

consultation

Question 44

To set, monitor and achieve a personal or organizational end-point within a specific time frame

Accepted Answer

goal

Question 45

Supplies used in daily salon operations

Accepted Answer

consumption

Pathway to success

Questions 45

Pathway to success

Questions 45