Which of the following areas of a file system should a standard user have restricted permissions to in order to promote_

Windows System Files & Program Files

A user, reports that a newly purchased laptop is only showing 65GB total on the C drive, but she purchased a 100GB HD

The manufacturer provided a factory recovery partition

When dealing with a difficult customer, which of the following is the BEST way to handle the situation?

Do not argue with the customer and/or be defensive

A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN.

Verify a smart card has been issued

A technician is installing a private PC in a public workspace.

Require authentication on wake-up

A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers.

Change the user’s email password.

A technician troubleshooting a computer finds a faulty video card and needs to replace it.

Self ground and handle the new card by the edges.

Which of the following is the BEST option to prevent data breaches on lost mobile devices?

Configure the device to remote wipe as soon as it is reported lost.

An end user’s PC is taking a long time to boot. Which operations would be the BEST to resolve this issue...

Remove applications from startup, and Defragment the hard drive

Which of the following is a business use case for desktop virtualization?

Disaster Recovery & Software Testing

A user has been granted permission to access the corporate network from a personal smartphone.

Check the phone for unauthorized root access

A user wants to save a file into another user’s directory, but the file save is denied.

The user requires write permissions to the folder

A technician is configuring a new Windows computer for a home office.

Rename default accounts, Disable guest account

Which of the following explains why it is important to secure Personally Identifiable Information (PII)?

So sensitive information, such as social security numbers, is not stolen.

A network administrator is unable to install programs on a workstation.

The username is not part of the local administrator group.

Which of the following is the difference between a quick and a full format?

Quick format does not check for bad sectors while full format does.

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Answers

1
Which of the following Windows features would be used to encrypt a single file or folder?
NTFS
Security
BitLocker
EFS
2
A user needs their email set up on their iOS device. The email needs to synchronize all changes made with server and PC.
SMTP
SMNP
IMAP
POP3
3
Which of the following areas of a file system should a standard user have restricted permissions to in order to promote_
Windows System Files & Program Files
Windows System Files & Network Files
Network Files & Program Files
Temporary Internet Files & My Document Files
4
A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer.
Google Play
DVD
iTunes
Microsoft Store
5
A user, reports that a newly purchased laptop is only showing 65GB total on the C drive, but she purchased a 100GB HD
The unavailable space is set aside for Windows system files
The manufacturer provided a factory recovery partition
The partition was setup incorrectly and needs to be extended
Corrupted data is being stored in the unused space
6
When dealing with a difficult customer, which of the following is the BEST way to handle the situation?
Use technical terms to assure customer confidence
Escalate the customer’s issue to a supervisor
Sympathize with the customer about issue
Do not argue with the customer and/or be defensive
7
Which of the following provide the BEST security for a server room?
Cable lock, Badge reader
Badge reader, Biometric lock
Bollard, Privacy window shades
USB token, Cable lock
8
A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN.
Check the network cable
Verify a smart card has been issued
Enter all passwords they have used in the past
Reboot the computer
9
A user wants to configure a smartphone to save all attachments from an Outlook.com email to a cloud-based service.
One Drive
FTP
Google Drive
iCloud
10
Which of the following best practices is used to fix a zero-day vulnerability on Linux?
Scheduled disk maintenance
Scheduled backup
Patch management
Antivirus update
11
A user is experiencing a software application error. The user contacts a technician for support.
telnet
FTP
Remote desktop
Remote assistance
12
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay 4 a license
Personal license
Corporate license
Enterprise license
Open license
13
A technician is installing a private PC in a public workspace.
Remove the guest account from the administrators group
Require authentication on wake-up
Issue a default strong password for all users
Disable single sign-on
14
A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet.
23
443
143
3389
15
A user is reporting that they are clicking on search results and being redirected to the wrong sites.
Temporary Internet Files
Windows Firewall
Proxy Settings
Cookies
16
Data on full disk encrypted drives using BitLocker is MOST secure from loss when combined with which technologies
Trusted platform module
Fingerprint reader
USB authentication token
Filesystem access controls
17
Which of the following tools is used to type or paste recovery commands directly into a Linux box?
Command/cmd
Shell/terminal
Restore/snapshot
Backup/time machine
18
Which following Windows OS capabilities allows modern Windows versions to run applications for older version natively?
Compatibility mode
Hyper-V
Virtual XP mode
Microsoft Virtual PC
19
With which of the following types is a man-in-the-middle attack associated?
DDoS
Zero-day
Brute force
Spoofing
20
Which of the following threats uses personalized information in an attempt at obtaining information?
Spoofing
Whaling
Spear phishing
Impersonation
21
Which of the following security threats happens when another person enters a secured area with an authorized person?
Phishing
Tailgating
Shoulder surfing
Spoofing
22
Which of the following prevention methods is considered to be digital security?
Firewalls
RFID badge
ID badge
Biometrics
23
A technician is working on a Windows 10 PC that is running slowly.
chdsk, dism
format, diskpart
dir, ipconfig
chdsk, dir
24
Which of the following would a technician use to search for a specific string within a file name?
grep
wget
sudo
chmod
25
A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers.
Enable spam filtering on the email account.
Disable the user’s email account.
Change the email account from POP to IMAP.
Change the user’s email password.
26
Which of the following file formats does Android use for application installation?
.sdk
.ipa
.api
.apk
27
A user is configuring the email settings on a smartphone.
SMTP
IMAP
S/MIME
POP3
28
A technician troubleshooting a computer finds a faulty video card and needs to replace it.
Ground the computer and remove jewelry.
Self ground and handle the new card by the edges.
Place the computer on an ESD mat.
Attach an ESD strap to the new card during handling.
29
Which of the following features of a mobile device operates the touch screen?
Accelerometer
Geotracking
Gyroscope
Digitizer
30
A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is valuable.
Passcode lock
Swipe lock
Fingerprint lock
PIN lock
31
Which of the following is the BEST option to prevent data breaches on lost mobile devices?
Utilize the fingerprint scanner and passcode for multifactor authentication
Install a locator application on the mobile device so that it can be traced
Configure the device to remote wipe as soon as it is reported lost.
Apply restriction to lock the device after a certain number of failed trys
32
Which of the following is the maximum RAM limit of a Windows 32-bit version?
32GB
4GB
no limit
8GB
33
A customer reports very slow wireless connection speeds in the new office.
Signal booster
Loopback plug
Packet sniffer
WiFi analyzer
34
Which of the following commands may need to be run after a virus removal if the computer will not boot?
FIXMBR
DXDIAG
SCANDSK
MSCONFIG
35
An end user’s PC is taking a long time to boot. Which operations would be the BEST to resolve this issue...
Remove applications from startup, and Defragment the hard drive
End the processes in Task Manager, Run the Disk Cleanup utility
Defragment the hard drive, and Install a faster hard drive
Install additional RAM, and Install a faster hard drive
36
Which of the following is a business use case for desktop virtualization?
Security Monitoring & Software Testing
Circumvent software licensing & Disaster Recovery
Disaster Recovery & Software Testing
Increased Storage Space & Disaster Recovery
37
A technician is installing Bluetooth speakers in a conference room.
45 feet (14 meters)
10 feet (3 meters)
15 feet (5 meters)
30 feet (9 meters)
38
A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?
Image deployment
Multiboot configuration
In-place upgrade
System repair
39
A PC technician has been asked to verify certain Group Policies applied on a workstation.
chkdsk
tasklist
gpupdate
gpresult
40
A user has been granted permission to access the corporate network from a personal smartphone.
Disable the phone’s Bluetooth chip
Erase all personal data from the phone
Check the phone for location tracking
Check the phone for unauthorized root access
41
A user wants to save a file into another user’s directory, but the file save is denied.
The user requires read permission to the folder
The user must be a member of the Users group
The user must be a member of the Administrators group
The user requires write permissions to the folder
42
A technician is configuring a new Windows computer for a home office.
Run gpupdate tool, Configure single sign-on
Configure single sign-on, Rename default accounts
Rename default accounts, Disable guest account
Disable guest account, Rename default accounts
43
Which of the following explains why it is important to secure Personally Identifiable Information (PII)?
So phishing attacks are not launched against employees of the organization
So man-in-the-middle attacks are not launched against the organization.
So sensitive information, such as social security numbers, is not stolen.
So sensitive information, such as corporate passwords, is not stolen.
44
A technician is in need of a device that would give the BEST network protection within a single device.
NLX
UTM
ATX
IDS
45
Which of the following features is being used when a smartphone is used to purchase a product at a retail kiosk?
SDK
Bluetooth
Virtual assistant
NFC
46
A network administrator is unable to install programs on a workstation.
The administrator has not applied appropriate security patches.
The workstation is victim of a denial of service attack.
The username is not part of the local administrator group.
The username is not authenticating on the network.
47
Which of the following is the difference between a quick and a full format?
Full format erases all partitions on the disk quick format only erases one
Quick format does not check for bad sectors while full format does.
Full format prompts for confirmation while quick format does not.
Quick format only erases the system partition and not the data partition.
48
A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exist
Perform a force stop
Reset to factory default
Close running apps
Upgrade to a larger battery
49
While navigating a Windows machine through command prompt, which of the following commands will a technician use to...
cd
dir
md
rd
50
Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly...
PXE installation
Account control
Driver detection
Metro interface
51
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
2GB
8GB
4GB
16GB
52
A technician needs to quickly destroy data on several hard drives that are no longer wanted.
Low level format
Overwrite
Quick format
Physical destruction
53
Which of the following security threats involve shoulder surfing and phone phishing?
Man-in-the-Middle
Trojan virus
Social engineering
Spyware
54
A Windows user is attempting to install a local printer and is unsuccessful on permissions.
Power User
Guest
Standard User
Administrator
55
A technician needs to edit a protected .dll file but cannot find the file in the System32 directory.
Display
Indexing Options
Folder Options
System
56
A technician has identified malware on a user’s system. Which of the following should the technician do NEXT according
Update the antivirus software and run a full system scan
Enable System Restore and create a restore point so no data is lost
Move the infected system to a lab with no network connectivity
Educate the user about how to avoid malware in the future
57
Which devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design?
Server rack, Patch panel
PoE phone, Desktop printer
UPS, Server rack
Modem, Patch panel
58
After installing an updated video card driver in a Windows XP machine, a technician sees a bluescreen of death (BSOD).
Run System Restore
Update antivirus definitions
Factory pre-installation CD
Last Known Good Configuration
59
A user recently installed a new video driver on a PC but upon boot Windows will not start.
Automated system recovery
FIXBOOT
Emergency repair disks
Safe mode
60
A user needs to connect securely to the company network while working from a hotel room.
AES
WPA2
VPN
UTM
61
Which of the following UNC paths would be considered an administrative share?
\WorkstationAdmin
\WorkstationSystem
\WorkstationD$
\WorkstationD
62
A turnstile is an example of which of the following forms of physical security?
Cipher lock
Entry control roster
Biometrics
Mantrap
63
Which of the following technologies is used by malicious employees to obtain user passwords?
Tailgating
Phishing
Man-in-the-middle
Shoulder surfing
64
A user is running a RAID 0 array and has problems with one of the drives.
Replace the failing drive and let the RAID recover.
Remap the RAID array to another drive letter to recover the data.
Add an additional drive to the array and let the RAID recover.
Replace the drive; all the data is lost and cannot be recovered.
65
Which of the following is a security threat that disguises itself as legitimate software?
Spyware
Worm
Virus
Trojan
66
Which of the following installation types would require the use of an answer file to install the OS?
Unattended
Repair
Upgrade
Clean
67
Which of the following is considered government-regulated data?
All of these
Digital Millennium Copyright Act
End-user license agreement
PII
68
A technician has purchased a new surge protector to protect equipment in the production environment.
path of shortest conductance.
path of least resistance.
path of lowest inductance.
path of highest voltage.
69
A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load.
Configure boot options in the BIOS
Repair the Windows Registry
Reboot into safe mode and roll back the updates
Disable Windows services and applications
70
Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?
Put on an ESD strap.
Disconnect the power before servicing the PC
Place components on an ESD mat
Place the PC on a grounded work bench
71
Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for...
Seat license
Commercial license
Open source license
Enterprise license
72
Which of the following System Tools would be the BEST one to perform a regular archiving of information on a PC?
System Restore
Backup
XCOPY
ROBOCOPY
73
Which of the following devices provides protection against brownouts?
battery backup
rack grounding
surge suppressor
line conditioner
74
Which following network hosts would MOST likely provide the services needed to allow client access to Internet web page?
Web server
Proxy server
File server
WINS server
75
Peter, a client, wants to allow only specific portable devices to connect to his wireless network.
Directional antennas
MAC filtering
Lower radio power levels
Disabling SSID broadcast
76
A user realizes they left their mobile phone in a taxi minutes after the car departs.
GPS Tracking
Remote Backup
Passcode Lock
Remote Wipe
77
A Windows workstation is suspected of having malicious software that created an infected start-up item or service.
ipconfig
chkdsk
dxdiag
msconfig
78
A technician is recycling PCs to be reused by a middle school.
Low-level formatting
HD drilling
Standard formatting
HD partitioning
79
Which of the following is an advantage of MOST tablets over laptops?
Upgradeable parts
GPS tracking software
Larger storage space
Multi-touch screens
80
An employee reported that a suspicious individual was looking through the recycle bin.
Spear phishing
Dumpster diving
Impersonation
Phishing
81
How would a technician install Windows OS on a MAC OS computer without using third-party software?
Disk Utility
Boot Camp
Boot Disk
Terminal
82
A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to malware.
Quarantine infected system
Disable System Restore (in Windows)
Report the issue to the information security officer
Schedule scans and run updates
83
A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:
Increase the amount of hard drive space
Increase the amount of memory
Increase the screen resolution
Increase the number of CPUs
84
A junior Linux system administrator needs to update system software.
grep
sudo
chmod
pwd
85
Joe, an end user, has been prompted to provide his username and password to access the payroll system.
RADIUS
Single-factor
Multifactor
TACACS
86
A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory...
Establish a theory of probable cause
Document findings, actions and outcome
Verify full system functionality
Test the theory to determine cause
87
An employee is unable to view in-office network folders while working at home.
MDM policies
Outdated antivirus
Untrusted software
Inactive VPN
88
When securing a mobile device, which of the following types of screen locks is the MOST secure?
Face lock
Swipe lock
Passcode lock
Fingerprint lock
89
A users CRT monitor was damaged by a large magnet, resulting in a distorted image.
Power cycle the monitor
Replace cathode ray tube
Adjust monitors brightness
Run degaussing tools
90
A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine.
Schedule scans and run updates
Enable system restore and create restore point
Update the anti-malware software on the user’s PC
Educate the user regarding Internet browsing best practices
91
In which of the following file extension types would a user expect to see the command. â€œnet use T:\serverfiles’?
.vbs
.bat
.py
.js
92
A team needs to deploy a temporary server room at a site to provide support during construction.
Air filters
ESD mats
Vacuums
Privacy screens
93
Virtual machines provide users with the ability to do which of the following?
Increase the network download speed
Extend 32-bit machines to 64-bits
Share hardware resources
Use less memory in the machine
94
A user needs to find the MAC address for a Windows computer. Which of the following is the correct command?
ifconfig -a
ipconfig
ifconfig
ipconfig /all
95
Jane, an executive, reports that she received a call from someone asking for information about her email account.
Spoofing
Zero-day
Man-in-the-middle
Social engineering
96
A technician is called into the office during a thunderstorm.
An ESD mat
A surge protector
Auto save
A UPS
97
A computer is displaying a pop-up message demanding payment or the hard drive will be encrypted.
Ransomware
Worm
Trojan
Spyware
98
What can a technician implement to ensure that only company owned mobile devices can connect to the wireless network?
Configure MAC address filtering on the access points.
Implement a wireless policy and train all users.
Deploy a script to auto-configure employees mobile devices wireless setting
Enable WPA2-Personal with a strong password.
99
A user needs to shrink the partition size of a hard drive encrypted with BitLocker.
Device Manager
TPM Manager
Computer Management
Credential Manager
100
A Google account on an Android device by default will synchronize to which of the following locations?
Cloud
SSD
MicroSD
PC desktop

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