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Quiz (EC 3) Flashcards | StudBud

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Quiz (EC 3)

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Questions 5

Answers

1
Refer to any standards or processes that must be followed and applied.
Price
Quality
Delivery
Quantity
2
Expectations that are used as reference points to help make final purchase decisions.
Money
Delivery
Quality
Price
3
The 3 outcome expections of customer/consumer, EXCEPT ONE:
Delivery Expectations
Quality Expectations
Price Expectations
Quantity Expectations
4
Guess the picture
Income
Business
Money
Finance
5
It is about delivering products and services to customers to meet surpass their expectations.
Ratings
Business Management
Operations Management
Partnership