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Hospitality Final Exam
Hospitality Final Exam
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Introductions to Hospitality and Tourism Final Exam
Flashcards
100 cards
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Practice quiz
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Questions
100
Answers
1
Hotel property management systems (PMS) and point of sales systems (POS) are
tools which help management with reservations and charges
hardware application
a debit/credit card reader
a retail point of sale system
2
Cost of goods sold per unit is the amount of money you've spent on ingredients for one dish
False
True
3
Why is the market for social events is expected to continue to increase over the next few
Longer Life Spans
Generation Z growing up
Baby Boomers growing older
Everybody is getting married
4
Which of the following are tasks for an Event Planner?
Conducting an Evaluation of the event
Plan out Transportation to and from the event
all of the Above
Conduct Research about the venue and desired wants of the clients
5
Who reports to the Board of Directors at a club?
Executive Chef
None of the above
Chief Executive Officer
General Manager
6
The first roller coaster ever built was in Russia
True
False
7
Total amount of money wagered for all bets (per day) is called the
revenue
handle
profit
awesome
8
Ecotourism is focused on an individual's
Value system
Quality Control is unattainable
Peer Pressure
Society
9
All products perishable products should have a date stamp and be rotated using...
First In, First Out
Last In, Last Out
First In, Last Out
Last In, First Out
10
How do Casino Hotels make most of their money?
Gambling and Gaming
Entertainment and Shows
Food and Beverages
Room Revenue
11
Recently, which was an issue for the Amusement Park Industry
unfavorable weather conditions
all of the above
the FLASH pass wristband
Covid-19
12
In billions, how much did tourists spend in Hawaii in 2019?
$17.75
10.25
17.75
7.5%
13
The general manager can be described as
a do nothing until there is a problem
someone having the most responsibility
a person who watches over your shoulder
someone who sits behind a desk all day
14
food spending away from home adds up to close to
$600 per household, per year
$350 per household, per year
$3,500 per household, per year
$6,000 per household, per year
15
The purpose of the Club Manager's Association of America (CMAA) is to
establish new clubs in China
have a club that is only for club managers in America
advance club management through professional development
developgolf courses and clubs internationally
16
What does TAT stand for?
Tax After Tourist
Terrible Arachnid Tramples
Transient Accommodations Tax
Tax Accommodations for Tourists
17
An example of a cultural destination place is
the Lincoln Monument
all of the Above
the Great Wall of China
the Islands of Hawaii
18
Room revenue divided by number of rooms sold is
the average daily room rate
Your property's occupancy rate
75% occupancy
one of the most important indicators of success
19
Which is NOT one of the 5Cs of Event management?
Closeout
Coordination
Concept
Catering
20
For a city, infrastructure means
providing sustainable tourism options
providing information for heritage sites and ecotourism
improving communication networks as well as water & sewage systems
improving construction equipment
21
These are the execution specialists
Event Coordinators
Event Managers
22
One of the Myths about Clubs is that...
Clubs help the community around them
Clubs are open to the public
Clubs discriminate
Clubs are environmentally friendly
23
One reason for Universal Studios' success is its adaptation of Disney movies into thrill rides
False
True
24
In 2017, what was the global amusement parks market size?
5.8% growth rate
45.2 billion in USD
4.52 billion in USD
30.5 million in USD
25
Tourism is defined as...
the people of a particular culture sharing their history with other people
the movement of people (to visit) for a number of different purposes
26
Club Memberships does NOT include monthly/annual dues.
False
True
27
Quality Control is
a very good way to keep track of employee performance
used by management to evaluate company profit
product oriented, rather than service oriented
28
What is the current TAT in the State of Hawaii?
10.25%
13%
$10.25
25%
29
Sodexo, a leading food and facilities management services company deals primarily in the area of serving
airport terminal kiosks and restaurants
chain restaurant food service
prisons, police stations, libraries
schools, business, health care
30
In a restaurant which of the following is a controllable expense?
Labor Costs
all of the Above
Beverage Costs
Food Costs
31
In the Hospitality Industry, the word "intangible" means
that Quality Control is unattainable
None of the above
services that cannot be possessed, but can be experienced or felt
products that can be handled as well as experienced
32
Knott's Berry Farm is over 100 years old
False
True
33
The rack rate is the...
price of a room that is published directly by the hotel
published rate for a particular room by Expedia
average # of bags that fit on the concierge's luggage cart
price of a room published by a 3rd party retailer
34
RevPAR is
statistical unit that is often used in the lodging industry
all ratios used in the hotel industry
how much it is able to charge
divide the room revenue by the number of rooms available
35
Total Quality Management is
a way for management to keep the whole company organized
a good way to mange a company in the transportation industry
a poor way to manage a company in the lodging industry
a continuous process to empower employees & enhance services
36
In order to qualify as a tax-exempt organization, a social club must
be all of the above
be funded by membership fees/dues
limit it's membership
be a non-profit organization
37
Employee empowerment is
a system which allows employees to make decisions at will
a feeling usually reserved for front-of-the-house staff only
a process that eliminates a need for management intervention
a feeling of partnership between employees and employers
38
Destination marketing is a type of marketing that promotes a destination, the purpose being to increase visitors.
False
True
39
Which best describes a bed and breakfast inn?
home-away-from-home atmosphere
located near popular breakfast eateries
all of the above
hub and spoke model
40
World heritage sites are designated worthy of protection by the
United States Congress
Sustainable Tourism Advisory Board
United Nations Educational, Scientific and Cultural Organization
World Tourism Organization
41
Hospitality spirit or service refers to
the interrelated nature of the industry
creating memorable experiences for others
the pineapple symbol
the scope of the hospitality industry
42
These are the seasoned professionals that oversee event projects
Event Coordinators
Event Managers
43
A management approach to long-term success through customer satisfaction...
Quality Control
Total Quality Management
Quality Assurance
All of the above
44
A example of transient accommodation is...
all of the above
renting a room for a month while visiting another place
staying one night at a Motel 6
staying two nights in a local Bed & Breakfast
45
In Hospitality, perishability means that
empty hotel rooms could be used for the homeless
empty planes and automobiles can crash and people die
seats and rooms that remain empty are lost revenue forever
buildings get old and fall apart
46
These moments (?) are very crucial for customer experience.
of inseparability
of infrastructure
of intangibility
of truth
47
Catering uses a _______ to keep organized
A big building
Food
Banquet Event Order form
Food truck
48
The introduction of the automobile in early 20th century resulted in
an increase in transcontinental train service
the boom in Cruise Ship Travel
the Hub-and-Spoke system
the infrastructure of the motel and highway system
49
Quality Control focuses on inspection and/or testing
False
True
Quality Control is unattainable
50
A bet in which two or more events must happen in order to win is a
two-tiered bet
hedge
good bet
parlay
51
Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States?
Reno, Nevada
New York City, New York
Madison, Wisconsin
Atlantic City, New Jersey
52
Business travel has declined due to
neither
an increase in vitual meetings
both
reduced company travel budgets
53
A strategy to see if your servers can convince your customers to add more to their order through suggestion is called
Upselling
Convincing
all of the Above
Retailing
54
Disneyland in Anaheim, CA opened in 2005
False
True
55
A moment of truth is when an interaction occurs between two employees
True
False
56
Gambling is defined as playing a game of risk for the thrill of the action and the chance of making money.
True
False
57
Which mode of Transportation uses the "hub and spoke" model
all of the above
Air Travel
Train Travel
Automobile Travel
58
Rooms division (department) is made up from
front desk, front office, housekeeping, and concierge,
general manager, store manager and housekeeping
housekeeping, food server, chef and bartender
security, groundskeeper and elevator inspector
59
What is upselling?
Offering complimentary tickets when a customer has a complaint
Giving out discounts
Suggesting moving into a to better room without a price break
Invites customer to enjoy free VIP amenities
60
a Special Event is an average moment in someone's life
False
True
61
Their original cost of a room was $6 per night...
Resort 6
Holiday 6
Motel 6
Motive 6
62
A guest, in the Hospitality Industry, is
someone who walks through the lobby of a hotel
someone who stays more than one night at a hotel
someone who benefits from the output of an employee's work
someone who stays somewhere other than his/her own home
63
When a visitor spends money during a trip and that money gets circulated around...
it is called elasticity
it is called the hub and spoke system
it is called the multiplier effect
it is called leakage
64
Which is NOT considered a venue for Meetings, Convention and Expositions?
Colleges and Universities
Bed and Breakfast Inns
City Centers
Cruise Ships
65
Housekeeping has
one cleaning cart per floor
the greatest responsibility at most hotels
the greatest number of managers at most hotels
the greatest number of employees at most hotels
66
To be considered a Chain Restaurant you have to have
a national "headquarters"
restaurants with Corporate Regulatory Structures
All of the Above
more than ten units (different restaurant units)
67
Why did legalizing the gambling & entertainment industry become so popular for State Governments?
pressure from local residents
boost to local tourism
everybody likes to gamble
tax profits
68
An Independent Restaurant Owner has
All of the Above
to pay the utilities bill each month
to pay his/her employees directly
ultimate responsibility
69
BOH jobs are required to interactive with the guests at restaurants
True
False
70
Convention Hotels have
wifi connectivity and document printing on property
none of the above
community breakfasts for all participants
free parking for visitors
71
CVB stands for...
Well Balanced Meal
Convention and Visitor Bureau
Conversations Vs Banter
Complete Vacation Bliss
72
Which of these can be considered a venue for hosting the MICE traveler?
Cruise Ships
Convention Hotels
all of the Above
City Centers
73
Fairmont Banff Springs utilizes outdoor ambient temperatures for its chilled water system. This is an example of...
Sustainability
Recycling
Neither
Both
74
Who is considered front of the house staff?
Host or Hostess
sous chef
Diswasher
security
75
How many millions of people were food service patrons on any given day in 2018?
170%
23%
170
230
76
In what way is Managing a Club different from managing a Hotel
all of the above
you do not have to be concerned about employee satisfaction
the focus in on building emotional relationships with clients
the focus is more on client satisfaction
77
All aspects of the Hospitality Industry have an effect on each other
Only transportation and lodging effect each other's business
Each sector (of the umbrella) operates independently
False
Interrelated nature of Hospitality and Tourism
78
FAM Trips are educational trips organized exclusively for media partners or travel agents and resellers
True
False
79
What is branding in the hospitality industry?
business accounts
Logo’s
a large hotel company that has different named hotels
social media
80
Why is budgeting easier for managed college campus foodservice?
The customer has already paid
Neither
Both
The numbers are predictable
81
Franchisee benefits do include
brand recognition and use of a known trademark
an initial fee (money) and ongoing royalties to a franchisor
all of the above
new customers, from a new location
82
Occupancy rate is the percentage of occupied rooms in your property at a given time.
True
False
83
What do Franchisor benefits include?
Greater geographical awareness
Loyalty from competittors
Less competition for customers
Guaranteed successful business model that will work
84
What is the underlying vision of a Convention & Visitor Bureau?
Product Awareness
the promotion of visitor and business travel
all of the Above
Destination Marketing
85
For an Event Planner, this is the step (C) when you delegate tasks to your team members
Coordination
Control
Culmination
Concept
86
The multiplier effect continues until the money eventually 'leaks' from the economy
False
True
87
most convention and visitor bureaus are not-for-profit organizations
True
False
88
The "I" in the acronym MICE means
Important
Inseperability
Infrastructure
Incentives
89
A guest service agent (GSA) job description might include
greeting guests as they arrive and assigning them a room
final bill and collect payments
answer telephone calls and payment
payment and billing information
90
Classifications of Special Events are
all of the Above
Social
Concerts and/or Sporting events
Coporate
91
Which is the highest monthly cost in operating a restaurant
labor
utilities
food and beverage
machine and appliance maintenance
92
Travel is likely to increase in the coming years. The reason for this is
people are living longer
people want to pay higher prices
people cannot retire early
people will take longer vacations
93
If your event is a large or multi-faceted event, then may want to consider hiring an
Events Coordinator Professional
Events Management Company
94
Which type of lodging has full services, including 24-hour room service, amenities such as spas, or even a butler?
Luxury Hotels
Bed and Breakfasts or Inns
95
Sustainable tourism places a broad-based obligation on
Society
Infrastructure
Total Quality Management
Hotels
96
The Term "Corporate" does NOT include
Charities
Large Families
Non-Profit Organizations
Companies
97
A moment of truth is simply any interaction during which a customer may form an impression of your brand or product.
False
True
98
Total Quality Management takes a pro-active approach and focuses on error prevention
False
True
99
Positive impacts as a result of tourism, include...
Increase the Multiplier Effect
Growth in GDP
all of the Above
Increases in Personal Income
100
At a restaurant, moments of truth training is designed for...
the front of the house staff
the general manager
host, bartender, chef, and mangers
all employees
