HCP203 CLO1&CLO2 QUIZ!

Repeating what a patient says, checking for understanding is called__________.

When interacting with patients of other cultures or ethnic groups, __________.

When writing an effective letter, a general tip is to __________.

Hospice focuses on the palliation of a terminally ill & attending to their emotional needs with an emphasis on comfort

All of the following may inhibit effective communication, except..

How should a medical assistant communicate with a patient who does not speak the same language?

If an upset patient expresses frustration concerning a long wait, the medical assistant should say _____.

Anything that interferes with the communication process is best described as _____.

The objective of therapeutic communication includes _____.

As a medical assistant, what would be the proper approach to address a difficult or uncooperative patient.

All of the following are examples of a communication barriers except _____.

Communication is best defined as a _____.

The routing list is a doc responsible for diff types of calls coming into the medical office & how the calls are handled

Which of the following is not an example of good intercultural communication skills?

Which of the following actions would not be taken when speaking to an angry caller?

All of the following are reasons a patient might not ask you to repeat instructions when they do not understand, except

All of the following are considered facilitative communication techniques except _____.

Dealing with short-tempered or irritable pts requires the MA to show patience, understanding, & restraint. An example is

In most cultures in the United States, when a MA is speaking with a patient, making direct eye contact encourages

One important communication method is that of body language. The most powerful body language skill is that of _____.

How should you refer to an LGBTQ patient?

Which of the following statements reflects open-ended communication?