chapter 20 review

Question 1

when is it appropriate for a Dr. to assess finance charges or late charges on past-due accounts

Accepted Answer

only when the patient is notified in advance

Question 2

which type of check is usually used for payroll in the medical office

Accepted Answer

limited

Question 3

A person on vacation goes to the Dr. What type of account would be set up for this patient?

Accepted Answer

single-entry account

Question 4

any payment the medical office makes for goods or services is called

Accepted Answer

a disbursement

Question 5

which of the following is appropriate when placing an initial call to a pt about collections?

Accepted Answer

assume they forgot or were temporarily unable to pay

Question 6

an endorsement that specifies precisely how the check is to be redeemed

Accepted Answer

restrictive endorsement

Question 7

one of the most common or numerous disbursements is payment for

Accepted Answer

office supplies

Question 8

when a patient has a credit balance,

Accepted Answer

the practice owes the patient money

Question 9

which of the following governs the methods that can be used to collect unpaid debts

Accepted Answer

fair debt collection practices act

Question 10

process of comparing the office financial records with the monthly statement from the bank is

Accepted Answer

reconciliation

Question 11

prevents creditors from discriminating against applicants for age, sex, race, religion, income

Accepted Answer

equal credit opportunity act

Question 12

the process of communicating the income and expenses of a business and its financial health is

Accepted Answer

accounting

Question 13

requires creditors to provide applicants with accurate and complete credit costs and terms

Accepted Answer

truth in lending act

Question 14

when do most smaller practices send out their statements

Accepted Answer

at the end of the month

Question 15

type of check is purchased from a bank, written on the bank's own checking account

Accepted Answer

cashier's

Question 16

Dr. may use _ check when he wants to withdraw $ from the bank account but forgot his checkbook

Accepted Answer

counter

Question 17

an initial letter of inquiry is generally sent when an account is _ days past due

Accepted Answer

60

Question 18

which of the following is also called Public Law 95-109

Accepted Answer

fair debt collection practice act

Question 19

a written agreement of the terms of payment between the pt and the Dr. is a(n)

Accepted Answer

disclosure statement

Question 20

which of the following is a diplomatic way to ask a patient for payment?

Accepted Answer

Your total charge today is $74. How would you like to pay?

Question 21

letter that has a "friendly, we want to help" tone is sent when the account is _ days over due

Accepted Answer

60

Question 22

Which of the following information should be included on a statement?

Accepted Answer

balance from the previous month & a itemized list of charges

Question 23

if a Dr. decides not to extend credit to a pt, what must be done

Accepted Answer

inform the pt in writing why credit was denied

Question 24

an accounts receivable policy

Accepted Answer

ensures the dr. will have sufficient income to cover expense

Question 25

a third-party endorsement is also known as

Accepted Answer

special endorsement

Question 26

system that bills each pt only once a month but spreads the work of billing over the month is

Accepted Answer

cycle billing

Question 27

on average how much will a med practice generally receive if the Dr. charges $100 credit card

Accepted Answer

$95-$99

Question 28

a type of check that states it is void after a certain time limit is a __ check

Accepted Answer

limited

Question 29

Today, a practices's financial summary is generally prepared by

Accepted Answer

practice management software

Question 30

acct is _ days past due, you can send a FINAL letter saying the acct is going to collections

Accepted Answer

120

Question 31

the part of a check that takes form of a fraction and identifies the specific bank

Accepted Answer

aba number

Question 32

which of the following is a guideline for making a call requesting payment from a patient

Accepted Answer

call the patient after 8 a.m. or before 9 p.m.

Question 33

personal/business check the bank verifies and then sets aside the funds to guarantee payment

Accepted Answer

certified

Question 34

payment by a credit card for a medical practice

Accepted Answer

provides prompt payment from the credit card company

Question 35

If your pt is emancipated who is responsible for their medical bills

Accepted Answer

the emancipated minor

Question 36

of the accounting process that consists of the systematic recording of business transactions is

Accepted Answer

bookkeeping

Question 37

another term for a write-it-once system is __ system

Accepted Answer

pegboard

Question 38

are pre-printed and might be used by a Dr. to pay for out of town expenses

Accepted Answer

traveler's

Question 39

which of the following accounts payable is typically the largest in a medical office

Accepted Answer

payroll

Question 40

a special bank check that allows depositor to withdraw funds from their account only is

Accepted Answer

counter

Question 41

process of classifying and reviewing past-due accounts from the first date of billing is a(n)

Accepted Answer

age analysis

Question 42

when would you send a letter that you have already sent out 3 reminders?

Accepted Answer

90

Question 43

which of the following is true regarding a statement?

Accepted Answer

paperwork sent to pt's to inform them of payement or balance

Question 44

requires credit bureaus to supply correct and complete information to businesses

Accepted Answer

fair credit reporting act

Question 45

criteria for hardship cases include patients who

Accepted Answer

may be poor, under insured, or elderly & on a limited income

Question 46

states that creditors may not discriminate against an app bc he/she receives public assistance

Accepted Answer

equal credit opportunity act

Question 47

a written-contract account is

Accepted Answer

one in which the Dr & pt sign an agreement for payment

Question 48

A superbill includes

Accepted Answer

the charges & procedure codes for services rendered that day

Question 49

an account that is open to charges made occasionally as needed is called a(n)

Accepted Answer

open-book account

Question 50

which of the following pts would a Dr. most likely render treatment as a professional courtesy

Accepted Answer

other healthcare professionals

chapter 20 review

Questions 50

chapter 20 review

Questions 50