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Test Your Teller Knowledge Flashcards | StudBud
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Test Your Teller Knowledge
Test Your Teller Knowledge
40 terms
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StudBud Administration
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Teller Training Review
Flashcards
40 cards
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Practice quiz
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Questions
40
Answers
1
Savings bonds can be redeemed for:
Members only for any amount
Members for any amount and non-members up to $1000
We don't redeem savings bonds
Members and non-members up to $1000
2
Account ownership establishes who ____ the money in the account and can _____ transactions.
Spends, Monitor
Owns, Conduct
Deposits, Perform
Remove, Perform
3
It is always acceptable to leave your 2nd drawer unlocked.
True
False
4
If a member requests to purchase a negotiable item by cash for $3000 or more, complete the:
Monetary log purchased by cash
Non-member instrument log
Cash purchase log of monetary instruments
Purchase log of money
5
It is permissible to accept mutilated/unfit bills if less than 50% of the note is presented.
False
True
6
It is your responsibility to provide _________ service.
Exceptional
Bad
Mediocre
Good
7
If someone is robbed in your branch, you should______
Call for an ambulance
Scream for help
Run and hide
Stay calm
8
According to Game Changer standards, answer the phone within ____ rings.
2
3
4
1
9
You are unable to determine how long an account has been open by viewing a member's profile.
True
False
10
The journal in DNA allows you to view the daily ________ processed in the system.
Sales
Applications
Transactions
Members
11
It is ok to leave your key in your top drawer unlocked while in your window.
True
False
12
The most vulnerable time for a robbery is before branch opens or after branch closes.
False
True
13
VISA cash advances are offered to ______
Members and non-members
Members up to $1000
Non-members only
Members only
14
When presented a check, you must verify:
Check # and drawee financial institution is present
All of the above
Check is neither stale-dated nor post-dated
Check is signed by the maker
15
A MICR line includes:
Nine digit routing number, account number and check number
Eight digit routing number, account number and check number
Ten digit routing number, account number and check number
Seven digit routing number, account number and check number
16
Balancing standards are in place to maintain CU Integrity & promote excellent________experience
Customer
Non-member
Member
Sales
17
When accepting any negotiable item, you should always consider the ______.
Member
Rights
Reward
Risk
18
When you access a member's profile, you should always:
Check restrictions, notes, passwords, & special instructions
All of the above
Verify ID info matches person in front of you and in system
Verify name to ensure you accessed the correct account
19
When a member presents a not onus (foreign check), record the member's ____ on back of check.
Social security number
Date of birth
Account number
Phone number
20
When cashing a personal onus check you must not:
Verify funds are available
Verify the signature on the check
Have the person call the member to OK the check
Check has been endorsed properly
21
You can accept the following primary identification as long as it's expired:
US Passport
None of the above
Student photo ID card
State driver's license
22
You must always pleasantly _______ your members as they approach your teller station.
Hug
Greet
Question
Avoid
23
When a hold is required for a check deposit, DNA will automatically hold the funds.
False
True
24
When paying cash, count when removed from drawer, use cash count screen, and count to member.
False
True
25
A CTR is completed when you accept a check deposit of $10,000.01 or more.
False
True
26
Always use the member's ________ at least one time during a transaction.
Address
Password
Name
Social Security Number
27
When dealing with an irate member, it's ok to call the _________ to assist you if needed.
Manager
Fraud Department
Area Operations Partner
Loan Officer
28
Your teller window will have the following:
Teller stamp for all checks received and bond stamp
All of the above
Top drawer for working cash
2nd drawer for strapped cash and rolled coins
29
When DNA is not available, members
Can make cash withdrawals up to $500
Cannot cash payroll checks
Can request more than $500 if a fee is paid
Cannot cash government checks
30
When transferring funds for a cashier's check, it's not necessary to check account history.
False
True
31
If an $11,000 cash deposit or cash withdrawal is made, a(n) ________ must be completed.
Member Transaction Report
Currency Transaction Report
Suspicious Activity Report
OFAC check
32
Check(s) totaling more than $5000 must be referred to a supervisor.
True
False
33
Reg CC requires ______ be made available immediately when depositing into established accounts.
$100 (unless reason to believe item will not be cleared)
$200 (unless reason to believe item will not be cleared)
$500 (unless reason to believe item will not be cleared)
$300 (unless reason to believe item will not be cleared)
34
_____ is the system used to verify non-members receiving cash from us are not on OFAC list.
Verafin
Verified
Verifiable
E-Verify
35
You may accept a birth certificate or debit card as a secondary ID for a non-member
True
False
36
______ allows access to member forms, statements & check copies to verify member information.
Verafin
Nautilus
Records
DNA
37
When presented a check, you must verify:
Check is missing endorsement
None of the above
Numerical and written amounts don't match
Alterations are present
38
It is imperative that you maintain member _______ both inside and outside the credit union.
Confidentiality
Identifications
Security
Safety
39
You must always ________ your members for their business at the end of the transaction.
Apprehend
Cross-Sell
Not Thank
Thank
40
It is preferred that cash be bought from __________.
The vault
The teller working next to you
Your manager
Your member
