MM Milady Foundations Ch. 2 & 3

Books, movies and ________ can all be used to move into converstaions about a particular look or style.

Behaviors that improve the quality of your professional image through specific methods.

You should avoid discussing religion and politics with your clientele.

The client intake form can be used from the moment a client calls to make an appointment.

A personal calling card to display your talents and work for potential clients and employee evaluations.

The daily maintenance of cleanliness by practicing good, healthful habits.

The client's permanent progress record of services received, results, formulations, and products used/purchased.

You are responsible for your own time management.

Manage client relationships tactfully and sensitively, with professionalism and _______.

The act of successfully sharing information between two people so that the information is understood.

You should keep your private life private.

Taking pride in your work and committing yourself to consistently doing an excellent job.

Personal attributes that enhance an individual,s interaction, job performance, and career prospects.

Gossiping never resolves a problem, it only makes it worse.

Behaving in a _____ ______ is the first step in making meaningful in-shop communication a reality.

The beauty and wellness industry evolves every day, with new products, styles, techniques and trends.

In the beauty business, time is money.

The discussion with a client that determines the client's needs and how to achieve the desired results.

The communication expressed by body language, eye contact, facial expressions, and gestures.

How many steps are in the Consultation Method?

The impression you project through your outward appearance and your conduct in the workplace.

Staying committed to a strong code of moral and artistic values.

Also known as a client questionnaire, consultation card, or health history form.

The process of caring for parts of the body and maintaining the an overall polished look.

Having the drive to take the necessary actions to achieve a short- or long-term goal.