Verdant OES 2023 Set A

The Non-Smoking Policy was also known as the Executive Order No. 36 that was issued last May 16, 2017.

Visual guides for partners and their coaches to help build barista's habit in performing their daily tasks.

This is used to understand the role-based expectations within each dimension and enables to bring plans to life.

Base on the Change Equation, what will happen if the partner lacks the Vision?

These are steps in Discovery Questions except for:

A diagnostic tool that helps us break down any change into its key elements.

Which of the following is the Kilowatt Per Hour Consumption of the Mother Ref 2 & 4 Door?

The following are examples of Till Fund Manipulation except for:

It shifts from short term decision making to considering broader perspective across a longer time horizon.

The purpose of Back Stock is to store stock of seasonally offered products and retail merchandise until it is needed.

Usage is the amount of inventory needed to support the business needs until the next delivery is received.

Partners may apply 10% discount on newly released merchandise item on the 1st day of launch.

Order time is the time recorded after the arrival until the departure from the order post.

An OSM activity that identifies obstacles to the customer & partner experience and influences the right leader to solve

How many pieces of magnetic tiles are there in the Store Hours Kit?

These customers are quick to show authority and demand action. They do not like a lot of detail and get bored

Regional Directors develop multi dimentional leaders who demontrate learning agility while leading through complexity

When are promotional materials supposed to arrive before a period launches?

DM Pattern includes the following except for:

Baristas use this tool to know which tasks to complete next in anticipation of future customers.

Standards must be reinforced when preparing beverage for delivery except for:

Service animals that assist persons with disabilities are not allowed in our stores.

What is the DM Coaching Pattern?

An OSM activity to maintain and establishes the Knowledge Base ( Office 365, Share Point, and Partner Hub ).

Used by partners at all levels to identify what success looks like within a specific period.

When customers requesting for change from the register partner, the standard procedure is:

The Hear Music staff manages the accounting royalties due artists, composers, record labels, and publishers

It means OSM is responsible for the development, delivery & sustainment of projects and programs that impact operations.

Store Credit coupon is a slip that will be issued to customers asking for a copy of his transaction generated in POS.

A minimum of +P30 will be in effect across all products under the delivery program.

The 20% Philippine Sports Discount is applicable to National athelete and coach only.

Starbucks provides Drive Thru specific equipment to support the experience of partners and customer in Drive Thru.

These are consistent role-based frameworks designed to provide role clarity, support problem solving, and collaboration.

The following are responsibilities of Media Relations & Public Affairs handled by the Marketing Department except for:

The way we share progress and generate excitement related to priorities and products for the upcoming period.

A Shoulder-To-Shoulder work of DM that provides teaching, coaching and encouragement to build SM capability.

It is a shift from teaching and motivating others to identifying potential and actively encouraging growth.

Daily Coverage Report is use to determine if the team is on track with tasks so they can flex the play if needed.

Checking in with yourself, your store, and the communications are part of the first step of what pattern.

It is the amount of inventory that leaves your store.

Partners are not required to submit themselves to a pocket check before and after shift and during random checks.

This is the critical point of solving the customer's problem and summarizing the actions to be taken.

The path by which customers choose to visit our store.

Used by partners at each level to assess what sucess looks like by role for a system change or new initiative.

It is the arrangement of similar items in a neat, simple manner and in the sequence it will be used.

The SMT First 30 Module can be given as early as the 6th month onwards and should be completed in 60 days.

To maintain the rated temperature of the dishwasher, we must switch it off during breaks to minimize the power needed.

Part of Core Tools for Barista Approach are Deployment Plan, Duty Roster, Cycle Task and Daily Coverage Report.

Period Planning Guide is the information needed by SM to prepare their stores & team for success for the upcoming launch

Senior Citizens are entitled for 20% discount plus VAT exemptions for purchase of Noah Juice drink and a slice of cake.

It refers to the clarity provided by the different approaches that allows improved interaction between roles.

Self pick up is a service which allows customers to place Self Pick up orders through 3rd party delivery app.

The 2nd step in the PPV Agenda which is an audit of things that must be documented for legal and regulatory purposes.

Framework used by trainers when a standard gap is identified to provide direct feedback that will help partner improve

A developmental shift that shifts from owning assigned responsibilities to identifying ways to enhance the SB Experience

The Perpetual Inventory Circle has ___ phases.

Special Wastes means it cannot be recycled nor composted and / or is usually processed separately.

The goal of ___ is to provide partners with the information they need when they need it to create meaningful connection.

Used to ensure that the plan for weekly, monthly, and quarterly tasks are completed

Occur when standards are not achieved and negatively impact the Starbucks Experience and should be treated with urgency.

Which of the following shows suspicious customer behavior:

A visible vapor and/or mixture of gases and suspended carbon particles given off by burning or smoldering substance

How often is the DM Performance & Development Visit?

What is the Market OPS Leader Pattern?

Barista Guide is an operational tools that help barista perform a task more effectively.