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PDT06 Business Communications Final Review Flashcards | StudBud
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PDT06 Business Communications Final Review
PDT06 Business Communications Final Review
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1
When dressing for an interview:
ladies should wear their date night make-up. It's big day
comfort is key. It is already hard enough!
fancy shoes will impress everyone
choose solid, conservative colors. Let your mind shine
2
When creating a personal digital profile you should:
make all personal information public
both b and c
make all personal information limited to friends
limit personal information for non-friends
3
The purpose of a letter that asks for the price of a product or service is to
request
persuade
inform
record
4
Twitter is an example of which social media tool:
podcast
blog
microblog
photosharing
5
A conference that allows people at different locations to see and hear each other live is a
recorded video
none of the above
audio conference
video conference
6
If you want to send a copy without the original "TO:" person knowing, use
TO:
cc: (carbon copy)
Subject:
bcc: (blind carbon copy)
7
E-mail messages
take longer to send than a printed memo
can be sent quickly
are more expensive to send than printed memos
cannot be sent to someone in another company
8
When starting up your own business, the first thing you have to consider is:
setting up your website
what are your interests and abilities
where you live
getting a bank loan
9
What is Netiquette?
the proper and acceptable way of communicating on internet
permission to call people names online
the way you are supposed to act during a job interview
the proper way to act during a business dinner
10
When preparing to leave for your interview:
rely on your GPS to get you there. It always works
arrive on time- you dont want to be early
Don't worry about turning off your phone
be sure to bring extra copies of your resume
11
What is the maximum number of characters you can include in a tweet?
150
200
140
250
12
To use proper e-mail netiquette
assign a high priority to every message you send
do not send confidential or sensitive information by e-mail
use all capital letters in the message body for emphasis
none of the above
13
Which of the following does NOT follow good email netiquette?
never leaving the Subject: filed blank
forgetting to include a greeting or closing
conversing as if you were face-to-face with the receiver
keeping your messages short and to the point
14
The main purpose of a letter that urges a customer to buy a product is to
persuade
request information
all of the above
build goodwill
15
An example of a social media site is:
facebook
shutterfly
mindcraft
pandora
16
When using e-mail for customer contact
place lengthy and wordy messages in the body of the e-mail
key the message in all CAPS
do not worry about responding promptly
state the purpose of the messages clearly
17
A career portfolio could:
never be digital or posted online anywhere
contain letters of recommendation
both b and c
contain copies of school transcripts
18
Which of the following statements about email is NOT true?
employers are legally allowed to monitor employee email
email privacy cannot be compromised
email is a great way to save conversations for references
email is useful for people working in different time zones
19
Why is it important to use meaningful subject lines in an email?
so the receiver can delete if he doesnt like you
so the receiver can ignore it
so the receiver can forward it to all his friends
so the receiver quickly knows what the email is about
20
A group of devices, such as computers and printer that are connected in order to share data is
software
a firewall
a network
a virus
21
When writing and emailing, which of the following rules should you follow?
all of the above
Keep the formatting professional
Proofread your email before you send it
Keep the content short and concise
22
Your job qualifications may include your
all of the above
education
skills
work experience
23
When you are preparing a website for a business, you should:
use pictures from Google
not bother- it is useless anyways
look at competition websites to see what your up against
copy a popular website
24
Which of the following parts of communication can be subject to cultural differences?
personal space
language
body language
all the above
25
Which of the following is NOT a social media application
LinkedIn
All of these are social media applications
Google+
Instagram
26
Which of the following is NOT a part of an email header?
Body
Date
To
From
27
A smart phone
none of the above
allows a business people to communicate on the go
allows people to investigate services businesses offer
is only used for email and phone calls
28
When giving an apology, what is most important?
be sure the other person knows why they are at fault
own your mistake
do it over technology so you dont have to face them
wait for the other to offer an apology first
29
The address for an e-mail recipient can be
part of a group list
keyed by the sender
all of the above
selected from an address book or group
30
More and more businesses are turning to Facebook for advertising because:
Worldwide reach
All of the Above
it can be free
1+Billion active users
31
When traveling abroad, what is important to do to prepare a successful business trip?
learn to cook the food
research the culture so you can be respectful to differences
plan a to do list of fun activities for your free time
learn to speak the language
32
The World Wide Web
all of the above
contains websites from business and organizations
uses documents with hyperlinks
is part of the Internet
33
If you wish to send a copy of an e-mail message to a friend you would use
group reply
cc: (carbon copy)
new
sender-only reply
34
A portable computer that can easily be carried from place to place is a
firewall
peripheral
laptop computer
desktop computer
35
The method used to send a message is known as the
channel
receiver
feedback
sender
36
Researching a target market includes looking up information on their:
all of the above
social media habits
life cycle stage
gender habits
37
The overall cycle of sending and interpreting messages related to products of a company
business communication
none of the above
public relations
feedback
38
During a job search, an applicant
should be prepared to take a drug test
none of the above
will need to read job descriptions and qualifications
can expect to apply for multiple jobs online
39
Gestures, eye contact, body language are classified as:
verbal communication
non-verbal communication
contact communication
inappropriate communication
40
When using visual aids for a presentation, which answer is the best advice:
face the visual aid as you talk about it
do not waste time practicing with aids before presentation
face the audience as you talk about the visual aid
it is always best to reveal all info on at slide at once
41
Which of these is an example of netiquette that is acceptable in the workplace
using offensive language
keeping your work email for business purposes only
calling people by inappropriate nicknames
using ALL CAPS in an entire email
42
Verbal communication consists of
all of the above
spoken words
electronic messages
written words
43
When deciding which social media platform a business should use, management should consider:
all of the above
users of the media
age
product/services
44
E-mail stands for:
enough mail
electronic postal service
electric mail
electronic mail
45
The legal right of someone, usually the author or artist, to use or reproduce a work is called
none of the above
plagiarism
ethics
copyright
46
You should NOT choose to put on your resume as a reference
current or past teachers
friend's parents
youth group leaders
coaches or club sponsors
47
Which of the following is an element of the communication process
sender
receiver
all of the above
message
48
When planning visual aids for a presentation, you should consider the
all of the above
audience
preparation time
equipment available
49
When you design your logo, you should be sure it:
looks like another famous one
contains many different colors
always have the owners name in it
reflects your business
50
Which of the following are useful social media advertising tools for businesses?
All of the Above
Instagram
Twitter
Facebook
