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Xfinity Proucts & Services Flashcards | StudBud
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Xfinity Proucts & Services
Xfinity Proucts & Services
20 terms
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Knowledge Check ✔
Flashcards
20 cards
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Practice quiz
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Host live
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Questions
20
Answers
1
How can your customers watch their recorded shows on their tablet or phone?
Xfinity My Account App
Xfinity Connect App
Xfinity Stream App
Xfinity Mobile App
2
What condition is the equipment in when a customer purchases prepaid service from a Boost dealer?
New
Refurbished
Customer Owns their equipment
Used
3
What is the name of Xfinity's newest XFi modem?
Bx7
Bx4
Xb7
Xb2.0
4
What is the monthly cost for prepaid customers to add "Prepaid Sports and News" (includes $22 Instant TV Basic)
$57
$29.99
$39
$32
5
Prepaid internet speeds are?
20 Mbps / 2 Mbps
20 Mbps / 1Mbps
25 Mbps / 2 Mbps
22 Mbps / 1 Mbps
6
True or False? A Postpay internet customer can add Instant TV for $22?
False
True
7
What are the download speeds for Extreme Pro?
Gigabit Speeds
300 MBPS
200 MBPS
600 MBPS
8
Prepaid customers can refill their internet for another month using all methods EXCEPT
xfinityprepaid.com
In Person at prepaid dealer location
Call 1-855-757-PREPAID
Xfinity My Account App
9
Performance Starter Internet customers DO NOT have access to Xfinity's 19,000,000+ Hotspots.
False
True
10
The upfront cost for Preaid Internet is $80. How much of that cost goes towards the first 30 days of service?
$15
$35
$25
$45
11
True or False? Prepaid customers can take advantage of the 30-day money-back guarantee policy?
False
True
12
TPV (Third Party Verification) is NOT required to port your phone number over to Xfinity
False
True
13
The "C" button on the Xfinity voice remote accesses what feature?
Accessibility Settings
Help Settings
N/A
Sports Zone App
14
If a customer is having issues with their Prepaid Modem within the first 30 days they should return it where?
Call 1-855-75-PREPAID to exchange
At any Xfinity Prepaid Dealer
At the store they purchased it from
At any Boost Dealer
15
Which XH system includes 1 Camera?
Complete Home System
Ultimate Home System Plus
Base Home System
Ultimate Home System
16
What is NBC Universial's new streaming service that was released on April 15th?
Peacock
Xumo Free Movies
X TV
Watchathon
17
What is the data cap for prepaid customers?
1 TB
None
100 gb
500gb
18
How much does it cost to add Instant TV Basic when you purchase Prepaid internet?
$28
$20
You can't add Instant TV
$22
19
For CAD's, all are correct methods of receiving customer consent to finalize a sale EXCEPT?
Signature
Email
Text Message
Verbal
20
Internet customers can get up to how many phone lines on Xfinity mobile?
2
7
5
10